McGraw-Hill will be releasing the 2nd edition of Perfect Phrases for Customer Service and I’ll be adding sections on social media and one for managers/owners.

I would really like input from those delivering customer service via social media, and customers using it. Please comment to this (below). ANYTHING of relevance is appreciated, and if I find what you write informative YOU will (if you like) receive credit in the acknowledgment section of the book. If you want that credit leave your name and affiliation in comment.