Thought I’d pass this along. It’s based on something in our Defusing Hostile Customers Workbook, but it pertains to how people handle negative emotions.

Venters versus Hoarders and Negative Emotions: (Defusing Hostile Customers Workbook): There are two kinds of people. There are the venters who actually benefit from venting, because they quickly let go of the negative feelings. Then there are the hoarders, who, the more they focus on the bad feelings/insult/ etc the more upset they become. These folks need to distract themselves. This is consistent with another principle: “What you focus on your get more of”

It’s important to learn about yourself so you know what works best for you.