• @b2bspecialist By SMB, do you mean small businesses? in reply to b2bspecialist #
• @b2bspecialist Nothing here on SMB. Always open to ideas, though. in reply to b2bspecialist #
• @Michael_Knutson Glad you found the multiple intel. stuff good. Did you know the idea of multiple I goes back some fifty years? in reply to Michael_Knutson #
• Where Recruitment and Social Media Meet. Free OnDemand Webinar on using soc. media for recruitment. A do not miss! http://is.gd/5ltti #
• #lrnthe Multiple Intelligences, Part 2: WHAT ARE THE MULTIPLE INTELLIGENCES that Howard .. http://bit.ly/8v5gTe #bacal #lrnchat #
• -Better productivity, employee engagement thru delegation. Learn to do it right in 30minutes. http://bit.ly/8zhmrb #
• Learn to use social media to benefit your business recruitment process! http://is.gd/5ltti FREE OnDemand Webinar #HR #
• #lrnthe The Psychomotor Taxonomy: Bloom recognized that there are three domains that aff.. http://bit.ly/4nwo1R #bacal #lrnchat #
• Invaluable advice on how to diagnose and identify barriers to performance regardless of current employee levels. http://short.to/1x9y #
• -Fighing fair: Such a life skill! Is it ever 2early to teach kids 2argue without hurting. http://bit.ly/5BK96W #
• Thinking my new years resolution will be to be nicer online, more polite. Do you want crusty curmudgeon? Or nice? #lrnchat #
• "The Power of Lutefisk" http://hub.tm/dHlxw You MUST read this for a huge ROFL experience. It's a masterpiece. #
• @glfceo I commented on the post. Thanks. It's an important issue. #scrm #crm #e20 in reply to glfceo #
• #lrnthe The Affect of Multimedia on the Learning Process: Is there a difference in the l.. http://bit.ly/7hxb6I #bacal #lrnchat #
• @iOPT I dunno Don. A little voice in my head is going, Oh No, not the porky curmdugeon, which altho true, is not what I want! in reply to iOPT #
• @D_Chan If you can tweet without disrupting audience or person at front, works for me. You WILL miss things, but it's your choice. #lrnchat in reply to D_Chan #
• Trying to figure why anyone believes automated customer support on Twitter will be any better than the last 20yrs of autosupport off twitter #
• @glfceo Q: How is an auto response via twitter better than one via email/autoresponder/or via faq, autotelephone? #scrm #crm #e20 in reply to glfceo #
• @iOPT That suggests Twitter acts ON companies, rather than being a customer service delivery channel that works? in reply to iOPT #
• @iOPT Cripee..crunchy conservative or lumpy curmudgeon/liberal? Well, the first one is out of the question. I'll ask wife.No, err, betternot in reply to iOPT #
• @glfceo I think it's time to examine the assumptions underlying what we do with –> #scrm #customerservice #crm in reply to glfceo #
• … http://tinyurl.com/yejc8k8 #
• … http://tinyurl.com/yaxuslo #
• #lrnthe Enhancing Multiple Intelligences Through Multimedia: This article presents how m.. http://bit.ly/7QEuEr #bacal #lrnchat #
• @iOPT No question that if done wrong –> bad news, but I am sceptical re: it's use as customer service tool. in reply to iOPT #
• @iOPT more on transparency. Ever do a search for Hosting company, tv sat. company? Far MORE complaints on web than on twitter. in reply to iOPT #
• #lrnthe Howard Gardner's Multiple Intelligences: Howard Gardner (1983) proposes in his b.. http://bit.ly/64oO2L #bacal #lrnchat #
• Delegation the most powerful free managerial technique to create more time in day, build employee engagement. How? http://short.to/10ec8 #
• Diagnosing Performance Problems – A Constructive Approach To Improving Employee Performance http://short.to/1x9y #
• #lrnthe Howard Gardner's Multiple Intelligences: TODAY, MOST PEOPLE KNOW A LITTLE BIT AB.. http://bit.ly/6tPgsC #bacal #lrnchat #
• All you need to fight fair. Just add you. Disagree without hurting, reduce anger, and the makeups are sweet. http://bit.ly/5BK96W #
• #TRdev as Tool to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #
• Workplace Bullying: How to recognise and deal with bullying in the workplace … http://tinyurl.com/yejc8k8 #
• Just thought I'd share my books. I forget to tell people. Robert Bacal: http://bit.ly/8jAdsc Baad marketing! #
• PPC campaign not working? Case study shows how to optimize PPC program, triple visits/save money! http://is.gd/5ltKl #
• #difcust What is the CARP system for defusing angry and difficult customers?: The CARP system wa.. http://bit.ly/4PRa2c #bacal #
• Yikes! Xmas Shoppers. Free chapters from Defusing Hostile Customers Workbook.http://is.gd/5oUZu Get ready for "returns" #
• What To Do When Your Best Customer Is a Bully … http://tinyurl.com/yaxuslo #
• The Secret to Selecting the Right CRM Solution – destinationCRM.com … http://tinyurl.com/yd9bo8g #
• Diagnosing Performance Problems walks you thru the entire diagnostic process so you can get to the real or root cause. http://is.gd/5mjUY #
• Learn basics of using social media to benefit your business recruitment process! http://is.gd/5ltti FREE OnDemand Webinar #HR #
• @AmbidexterMan That's a rather good point on the bully NOT being "best" customer. I suppose author meant moneywise. in reply to AmbidexterMan #
• #difcust Live With Heart – Handling Difficult People: It's quite clear that if you treat people .. http://bit.ly/7bMCoD #bacal #
• #difcust Dealing with Difficult People, Part 1: Each of us has a "difficult" person hiding insid.. http://bit.ly/6VvGEK #bacal #
• Cranky Customers Coming in 9 days: Free chapters from Defusing Hostile Customers Workbook.http://is.gd/5oUZu #
• No cost methods for better productivity,employee engagement more important in recession. Delegate!Learn to do it right. http://bit.ly/8zhmrb #
• #difcust Article: Dealing with Difficult People, Part 2: This article will help you understand h.. http://bit.ly/4rvocQ #bacal #
• What To Do When Your Best Customer Is a Bully … http://tinyurl.com/yaxuslo #
• The Secret to Selecting the Right CRM Solution – destinationCRM.com … http://tinyurl.com/yd9bo8g #
• Learn how to make your HR Department more efficient with Human Resources Information System (HRIS) … http://tinyurl.com/yet5fuk #
• #lrnthe Gestalt Theory: There are many laws of Gestalt theory that instructional designe.. http://bit.ly/7Mkl1h #bacal #lrnchat #
• #trdev as Tool to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #lrnchat #
• Customer Engagement Model: A somewhat complex model regarding Customer Engagement, which seems.. http://bit.ly/4ZlfTg
  #customerservice #
• RT @trdev Social Media Basics for Recruiting http://bit.ly/5isglz Free on demand webinar – when YOU want it. #
• HEELP. Have 5, need five more: Top Ten Songs That Apply To Special,Annoying,and Difficult Coworker http://bit.ly/5rPmou #
• Silent majority risk worse customer service as companies monitor Twitter, Facebook: Consumers .. http://bit.ly/6O4MdN
  #customerservice #
• Encouraging customer engagement or preventing customer disengagement? « Agora: Most accounts o.. http://bit.ly/5Jlpzw
  #customerservice #
• Executing on a customer engagement model (pdf): Executing on a customer engagement model. Rela.. http://bit.ly/7XSpZX
  #customerservice #
• #leadership Planning Change Management Communication: Nice article about communication, leadersh.. http://bit.ly/6HXPFO
  #in #
• Negative Experiences are Driving New Customer Engagement Models: ’m going to make a bold state.. http://bit.ly/6sZRhc
  #customerservice #
• @glfceo my keyboard battery died. Sorry, couldn't get it going right. #customerservice #scrm in reply to glfceo #
• #lrnthe Right Brain vs. Left Brain: WHICH SIDE IS BEST for processing the job? While the.. http://bit.ly/90Q2Zn #bacal #lrnchat #
• #lrnthe Maslow's Hierarchy of Needs: ALL HUMANS HAVE BASIC NEEDS, according to Maslow's .. http://bit.ly/70ctP5 #bacal #lrnchat #
• #leadership 10 Characteristics of Superior Leaders – Successful Leader Characteristics – Entrepr.. http://bit.ly/8ZthyJ
  #in #
• Customer Engagement Scorecard: The Customer Engagement Scorecard is a powerful – yet simple – .. http://bit.ly/4Ykmyh
  #customerservice #
• Social Media Snapshots of Major Companies: Social Media Snapshots offer a quick glimpse into c.. http://bit.ly/8yO0eK
  #customerservice #
• @CRM2CMR They can't talk at eye level in Social Med,because they not talking.Important to be precise here.Talking/typing not same #scrm #cmr in reply to CRM2CMR #
• If anyone out there would like to contribute sites for inclusion in the #TRDEV search engine, DM your email for invite.http://bit.ly/5TpaBF #
• WOW! Just noticed our http://customerservicezone.com has had over one MILLION actual visitors since inception (not page views). #
• RT @rbacal: If U would like to contribute sites for inclusion in the #TRDEV search engine, DM your email for invite.http://bit.ly/5TpaBF #
• #lrnthe Hypnopaedia: Sleep-Learning: Is hypnopaedia a valid learning tool? Find out more.. http://bit.ly/7pJFY3 #bacal #lrnchat #
• Cleaning. How is it I have 4 $2.50 bills? What are the odds of having Two five dollar bills split in halves? Freaky #
• Definitions of Customer Engagement: an overview: Interesting collection of different definitio.. http://bit.ly/5naieh
  #customerservice #
• Kindle question? Am I correct that it won't "speak" regular pdf files? #
• @m3ggiesue I'm sorry but I have no idea what you are talking about or to what you refer to? in reply to m3ggiesue #
• Closing The Gap Between Customer Expectations and Customer Experiences: In-depth explanation w.. http://bit.ly/8fkFwo
  #customerservice #
• #lrnthe Learning Styles: Perceiving and Processing: This article will focus on differenc.. http://bit.ly/5bETAd #bacal #lrnchat #
• How Consumers Killed Customer Service Business – Technorati: The problem is that retailers did.. http://bit.ly/7rLYqb
  #customerservice #
• Guilford's Structure of Intellect: http://bit.ly/6CqaTc Originator of Multiple Intelligences. Born 1897 #lrnchat #
• @MikeAbrams Actually Mike, brains don't work in halves. You can't use your left or right brain, only the whole thing t in reply to MikeAbrams #
• @SharonGaskin Sharon, I don't know who richard bacon is, but couldn't you time shift him so you can listen when you want? in reply to SharonGaskin #
• @Ginaschreck Just dropping in. THAT is amazing (SL), and you know I'm not easily impressed by social media. #lrnchat Sorry, gotta run. in reply to Ginaschreck #
• @Ginaschreck Umm. you were calling me, but I'm lost. I'm watchin on joelfone. #lrnchat in reply to Ginaschreck #
• @Ginaschreck I'll be Baaackkk. I don't anticipate any free time until the new year, but I'll put SL on my to do/enjoy/learn list… in reply to Ginaschreck #
• @Ginaschreck Believe it or not in late 1970's I was programming simulation for teaching teachers questioning/interactive skills in BASIC. in reply to Ginaschreck #
• @StoreStrategies Re: styles. Not great article but it has most things right.http://bit.ly/aRKUh #elearning #astd #articulate in reply to StoreStrategies #
• Workplace Bullying: How to recognise and deal with bullying in the workplace … http://tinyurl.com/yejc8k8 #
• #lrnthe Guilford's Structure of Intellect: IN GUILFORD'S STRUCTURE OF INTELLECT a person.. http://bit.ly/6CqaTc #bacal #lrnchat #
• @m3ggiesue I think you made a comment about customer service and wage levels remaining unchanged. It sounded interesting. in reply to m3ggiesue #
• @altmilan Do you feel like volunteering to add meritous sites to our search engine(s)? Involvement level completely up to you! in reply to altmilan #
• @m3ggiesue Ok. I didn't write that, but the point was consumers want lowest prices, hence low pay for CS staff, which is what you mentioned? in reply to m3ggiesue #
• @StoreStrategies More established concepts "may" be changing, but oddly, people aren't, relatively speaking. in reply to StoreStrategies #
• @m3ggiesue Who said we "deserve it". Good CS costs, as you know. If you want it, companies need to pay for it. So cost gets passed to you. in reply to m3ggiesue #
• #lrnthe Cognitive Style Assessment: DEVELOPING INSTRUCTIONAL PRODUCTS for computer-based.. http://bit.ly/8Hp7FO #bacal #lrnchat #
• @altmilan the inclusion criteria are at http://bit.ly/5Jng7v and feel free to suggest modifications if you like. in reply to altmilan #
• #lrnthe Cognitive Dissonance: COGNITIVE DISSONANCE CAN MOTIVATE and challenge learners t.. http://bit.ly/4QdIkx #bacal #lrnchat #
• #lrnthe Brain-Based Learning: This article discusses brain physiology, brain-based learn.. http://bit.ly/5QCXuK #bacal #lrnchat #
• #lrnthe Cooperative Group Learning: DO GROUP EFFORTS HINDER LEARNING? Some teachers beli.. http://bit.ly/5HSnoN #bacal #lrnchat #
• @Ginaschreck Gina do you know if there's some way to use the Nike+ sensor for cycling? Knees can't handle running anymore in reply to Ginaschreck #
• Kindle Q. Anyone know if the text to speech function will work with standard pdf files? #
• Top Ten Songs That Apply To That Special, Annoying, and Difficult Coworker Part 1 http://bit.ly/69Ym13 #
• @Ginaschreck Thanks. There are bike GPSs/cycling computers but they are expensive. Next year in reply to Ginaschreck #
• @iOPT No difference. Actually, blogs waste huge amounts of my time searching since quality is so low. 1/150 probably minimally worthwhile in reply to iOPT #
• #lrnthe Cue Summation in Instructional Multimedia: THE CUE SUMMATION PRINCIPLE OF LEARNI.. http://bit.ly/4GEAQp #bacal #lrnchat #
• @iOPT Well, to tell the truth, I often give up. I also use goog alerts. I wish they would keep blogs separate in the search engines. in reply to iOPT #
• Come On Kindle owners. Help me buy. Does Kindle text to voice regular PDF files? Someone? Bueller? Bueller? #
• @iOPT Cool. Thanks Don. I'll try that. in reply to iOPT #
• @iOPT There was some "issue" with publishers, etc and text to speech. I thought I read that it won't work for pdf or "unauthorized" files in reply to iOPT #
• @iOPT I'm pretty sure it's opt out, but I think I'm going to hold off and wait for a good deal on a netbook for just about the same price in reply to iOPT #
• @iOPT I am considering the Kindle because we're going to develop and adapt our content for it. #
• #lrnthe Cognitive Load Theory: INSTRUCTIONAL DESIGNERS MUST BE aware of the relationship.. http://bit.ly/5DmLbZ #bacal #lrnchat #
• @lydiawilliamson Re: Neosurge I am told that the note posted by you about neosurge closing is false. If you are lying, beware of legalaction in reply to lydiawilliamson #
• @lydiawilliamson If you are lying about neosurge, do you have any idea how much of MY money you may cost me? in reply to lydiawilliamson #
• @hostnexus. Lawrence, could you get in touch with me. I think I'd like to move all my sites from Leo to a VPS #
• #lrnthe APPLYING THE INDIVIDUALIZING INSTRUCTION MODEL WITH ADULT LEARNERS: While about .. http://bit.ly/6wCdW6 #bacal #lrnchat #
• #lrnthe Index of Learning Theories and Models at Learning Theories: This is a summary pa.. http://bit.ly/5LdVXn #bacal #lrnchat #
• @CRM2CMR #scrm #cmr I've concluded that, to be blunt, most people have no notion of what's involved in communication, and media. in reply to CRM2CMR #
• #lrnthe Learning Assumptions: The following are just some of the assumptions about learn.. http://bit.ly/6JhYnP #bacal #lrnchat #

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• #Leadstyles Executive decision – leadership styles of old and young entrepreneurs Entrepreneu.. http://bit.ly/7mmVoL #bacal #
• #Leadstyles Leaders And Followers: People want leaders that can create an atmosphere of risk .. http://bit.ly/8x77dL #bacal #
• #difcust Handling Difficult Customers – 8 Strategies: In any business our customers are one of o.. http://bit.ly/8M1nTF #bacal #
• #Leadstyles Leadership Styles: A nice overview of leadership styles including an explanation .. http://bit.ly/7btYbI #bacal #
• #difcust The Equal Opportunity Harasser Part 1: For every harassment complaint and discriminator.. http://bit.ly/5bX07v #bacal #
• #neosurge Hmm. My VPS is unavailable, but more worrying is I can't even get to the company site at neosurge.com #
• HELP! Need a quick favor. Could someone go to http://bozocentral.com (it's my site) and see if you can connect? It's safe, honest. #
• Thanks guys for checking. I needed to know if the prob was local to us, or with neosurge. You are great. Now, do I have time for Xmas! #
• #Leadstyles Leadership Styles – Goleman on creating resonance: In order to be able to properl.. http://bit.ly/7V9ksJ #bacal #
• #difcust Why is self-control so important when dealing with difficult customers?: If you allow a.. http://bit.ly/7JmhkN #bacal #
• "Social Media Basics for Recruiting" Free Webinar #HR http://hub.tm/HPjlR Don't miss this chance. #
• "Why 81 percent of executives view knowledge management & collaboration as main drivers for increased productivity" http://hub.tm/iCqaF #
• Begin developing an effective business continuity plan designed to minimize the impact of disasters & reduce risk" http://hub.tm/fetWS #
• Begin developing an effective business continuity plan designed to minimize the impact of disasters & reduce risk http://bit.ly/8TMPRB #
• RT @rbacal: #Leadership Leadership Styles – Goleman on creating resonance: In order to be able to properl.. http://bit.ly/7V9ksJ #
• RT @rbacal: #Leadership Styles: A nice overview of leadership styles including an explanation .. http://bit.ly/7btYbI #
• #Leadstyles Leadership styles – Using The Right One For Your Situation: Understanding leaders.. http://bit.ly/5n0eS5 #bacal #
• #difcust Difficult people at work: how to cope: Do you fizz with anger when that certain someone.. http://bit.ly/6uRRVZ #bacal #
• #Leadstyles Leadership styles – Using the right one for your situation: If you are looking fo.. http://bit.ly/8h08Zb #bacal #
• #difcust Techniques for dealing with difficult people: Short. During this period of difficult ec.. http://bit.ly/4Adt2y #bacal #
• #Leadstyles Leadership Styles Assessment Test – Your Leadership Legacy: Here's a free online .. http://bit.ly/6loo4B #bacal #
• #difcust 14 Workplace Personalities and How to Handle Them: Every office is different, but unfor.. http://bit.ly/5wMjGj #bacal #
• New Leadership/Management Search Engine hits 1500 search milestone. Nice.http://bit.ly/8q8S2r #
• Free Chapters from Defusing Hostile Customers Workbook. Good time of year to be prepared. http://bit.ly/5bHBA0 #
• #Leadstyles Leadership Styles Based On Myers Briggs/Jung Typology: Myers-Briggs is a popular .. http://bit.ly/5R81qx #bacal #
• #difcust Winning Over a Difficult Customer: Some service providers feel uncomfortable apologizin.. http://bit.ly/530jZn #bacal #
• RT @TrDev: "Learning & Development: Arming Front-line and Mid-level Managers to Deliver People and Performance Results" http://hub.tm/YgYBe #
• RT @TrDev: "Social Media Basics for Recruiting" http://hub.tm/LxpIX A must for #HR to know about. #
• @textWARFARE Misinterpretation of the data. Dell made virtually NOTHING.http://bit.ly/1KjfA #smallbiz #twitter PR BS in reply to textWARFARE #
• #smbiz If you think you are going to make money via twitter for your small biz, think again. http://bit.ly/1KjfA #
• Want to be as good as Dell at using Twitter? If you are as good you will make an extra $2.45 next year based on $100,000 in current sales. #
• Warning on toilet plunger "Caution: Do not use near power lines." Lucky I read it first. #
• Warning on Hair Coloring: "Do not use as an ice cream topping" #
• #Leadstyles Leadership Styles: When to be a Participative Team Leader: Provides an overview o.. http://bit.ly/5h2BlR #bacal #
• #difcust Difficult Customers – There's No Such Thing: Well if there is no such thing as a diffic.. http://bit.ly/66VH16 #bacal #
• @textWARFARE I think as a CS tool it's largely a waste of time and money, and almost 0% of companies will get a positive ROI. in reply to textWARFARE #
• @gminks Article presents nothing related to ROI. It's a biased, badly reasoned misuse of data http://bit.ly/6b2H4g #lrnchat #SoMe in reply to gminks #
• "Credibility – THE Issue For Internet Users, Social Media… " http://hub.tm/dTdrC #lrnchat #SoMe Who To Believe #
• Offer your visitors ability to search via The World's Best Leadership and Management search engine. Free custom gadget http://bit.ly/85KjHU #
• "Investing in Potential: The Real Danger of Social Media Marketing" http://hub.tm/sSelL #some #
• "Beware Social Media Snake Oil – BusinessWeek" http://hub.tm/kjAYE #SoMe #smbiz #
• #Leadstyles Lewin's leadership styles: Kurt Lewin and colleagues did leadership decision expe.. http://bit.ly/7lBEP1 #bacal #
• #difcust How to Work With Difficult People: We can't avoid them. Difficult people are everywhere.. http://bit.ly/6i09aM #bacal #
• #Leadstyles Motivation and Leadership Styles: How do approaches to employee motivation vary d.. http://bit.ly/66xLxd #bacal #
• #difcust Difficult Customer Questionnaire: Here's a quick free online questionnaire assessment t.. http://bit.ly/7hqIX8 #bacal #
• Work911 Ezine back issues, and free sub. at http://bit.ly/1AAInc (googlegroups) New issue out today. Free stuff, articles, news #
• Jumping Off Bridges A Boon To Businesses (How Social Media Experts BS You) http://bit.ly/7RVQ8B #
• #Leadstyles Personal Leadership Styles – How to take the Test: Want to understand your own le.. http://bit.ly/8xIxdH #bacal #
• #difcust Demanding Customers: Businesses are facing higher customer expectations today, but feel.. http://bit.ly/7WpHCm #bacal #
• RT @TrDev: Free search gadget allows your visitors to find icebreakers, games, training help, research for #TRDEV http://bit.ly/6r0qnc #
• "Credibility Building Advice – What Does This MEAN?" http://hub.tm/LeSDm Good advice but are we THAT shallow? #
• #Leadstyles Project Management Leadership Styles: The author has identified three major proje.. http://bit.ly/8unONU #bacal #
• #difcust Trying Times – Difficult Customer Types: Every once in a while, you'll meet difficult c.. http://bit.ly/5FPFUi #bacal #
• RT @smallbizIQ: Jumping Off Bridges A Boon To Businesses (How Social Media Experts BS You) http://bit.ly/7RVQ8B #
• #difcust Why are some customers so darned difficult and rude?: It's an age old question. Why are.. http://bit.ly/5WoSsn #bacal #
• #difcust 5 Ways to Cope With Negative Colleagues: People demonstrate their negative attitudes in.. http://bit.ly/6OHg6c #bacal #
• @DannyOutlaw: Adify, an alternative to OpenX http://bit.ly/43J6zp Funny. Spent 10 minutes, without finding details, how to signup. #fail #
• Special Tweet Series Announced (Today-Leadership Styles http://bit.ly/7GBsum #leadership (In case you are missing it) #
• @DannyOutlaw Too bad. Adify looks promising, but I'd don't do business with companies with sites like that. in reply to DannyOutlaw #
• #difcust When Co-Workers Don't Pull Their Weight: I work with three other people. It's really ha.. http://bit.ly/92PwvH #bacal #
• #difcust Dealing with Difficult People, Part 3: Dealing with difficult people begins with identi.. http://bit.ly/6Afz5F #bacal #
• #difcust Your Nightmare Customer: The author has grouped difficult customers into four different.. http://bit.ly/5oMyQQ #bacal #
• Special Tweet Series on #leadership styles finished.http://bit.ly/8mJaar Next Up: #trdev Learning Theories & Instruction #
• RT @rbacal: Special Tweet Series on #leadership styles finished.http://bit.ly/8mJaar Next Up: #trdev Learning Theories & Instruction #
• Hurray. Officially a Great Uncle Today. Boy, a Boy. #
• @KenNadreau How Tall Should a Writer Be? Tall enough so his or her feet reach the ground, if possible. #
• #difcust Time to Cut the Ties?: Difficult customers cannot be avoided. But the key is not avoidi.. http://bit.ly/6WwPTT #bacal #
• RT @trdev Learn & Development: Arming Front-line and Mid-level Managers to Deliver People and Performance Results http://bit.ly/5c2yh1 #
• @EricEmbree @IACEZ Thanks for the congrats on the new arrival. Have to wait to visit. H1N1 precautions. in reply to EricEmbree #
• @RobertaHill Do you think the Social Media Today site might be the best on round on the topic? Pretty nifty. in reply to RobertaHill #
• @D_Chan Why WOULD you tweet during a session? Can it not wait an hour? So as not to distract? #lrnchat in reply to D_Chan #
• RT @jaycross .."We will be designing environments, not courses". #lrnchat Cool idea. But, we've been designing learning environments 20yrs #
• @moehlert If you can take notes or tweet without disturbing others (audience and/or speaker) go for it. #lrnchat in reply to moehlert #
• RT @ssusarla: Tweet is new age note taking. #lrnchat Why not speak into a digital recorder for notes? Both can be distracting for others. #
• In case you don't know re: tweeting. If you reduce eye contact/responsiveness, you will make it 10x harder for skilled speaker to do job. #
• @ssusarla I'm curious whether you speak for a living? So you draw the line between a voice recorder and twittering, I guess? #lrnchat in reply to ssusarla #
• @cammybean WOW, guys. Re: brain stuff, you might want to read this: http://bit.ly/8kiOQY In short, read primary sources before concluding in reply to cammybean #
• @ssusarla Re:Here's a question: What happens if you have 200 people in a hall typing on their laptops? Just wondering? #lrnchat in reply to ssusarla #
• @tmiket Cool. I'm going to track how many people RT about "Brain Rules" without apparently having any actual data. Credibility? #lrnchat in reply to tmiket #
• RT @TrDev: "Special Tweet Series #3: Learning Theories Applied To Instruction Follow or use #lrnthe http://tinyurl.com/y8cqttp #lrnchat #
• @roninchef #lrnchat You might want to check out the recent research on "multitasking" before encouraging people to tweet in sessions. in reply to roninchef #
• #difcust Dealing With Difficult People: It seems like no matter what area of life we are in ther.. http://bit.ly/5GSQGR #bacal #
• #lrnthe Multiple intelligences and instruction: When designing an educational experience.. http://bit.ly/7yJbpv #bacal #lrnchat #
• You can find anything you want at Trainer, Development and Learning Restaurant (Exceptin Alice) http://bit.ly/5TpaBF #
• @roninchef If I'm not enjoying a topic, I leave. I don't sit and tweet, or chat, or linkin. Considering others is a good thing.Costs nothing in reply to roninchef #
• @mrch0mp3rs Not really taking a position on this because like all SM talk, it's too vague. However, your tweet echos selfishness… in reply to mrch0mp3rs #
• @mrch0mp3rs Engagement. A travesty of a word. So, you engage with a machine, when you could engage with content, peers, group leader.Irony in reply to mrch0mp3rs #
• Ultimo irony re:tweeting in groups. People who claim "social" is so important, don't care if they disrupt the PEOPLE near them NOW. #lrnchat #
• @roninchef I guess you ARE exceptional, special, unique, extra intelligent to disprove the multitasking research. WOW! in reply to roninchef #
• @guywwallace Blog post cited in tweets contains zero substantiation or data, yet, people Retweet. Issue of what/how we believe. #
• @guywwallace Interest of mine. How myths get made. You know the one about senses, and the one about nonverbals?Enuf people say it–>True? #
• @cammybean No, or rather I won't have an opinion unless I see the source docs. His training does not qualify him on neuropsych, tho. in reply to cammybean #
• @cammybean How many did you read? in reply to cammybean #
• @roninchef So, I guess Tweet people are more selfish than cell phone users, who generally understand concept of consideration #lrnchat in reply to roninchef #
• @roninchef Kind of funny that there's a common thread in your tweets about multitasking+tweeting. Self centeredness #lrnchat in reply to roninchef #
• @mrch0mp3rs Here. Look. I'm writing it out in whipped cream, to help ya: Self-centeredness. in reply to mrch0mp3rs #
• @kelly_smith01 Did I miss Guy's "I believe in…" convo? Can't find it. in reply to kelly_smith01 #
• @reward75 Yes, and so it "feels" like we are doing multiple tasks at same time. Other issue is quality of performance #lrnchat in reply to reward75 #
• #difcust Dealing With A Difficult Colleague: Most people use the term personality conflict to de.. http://bit.ly/5dTPM9 #bacal #
• #lrnthe Multiple Intelligence Theory: Learn more about Howard Gardner's multiple intelli.. http://bit.ly/4VxnUb #bacal #lrnchat #
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• @iOPT Carr on Mtasking. What a great example of a vapid pointless blog post. No doubt I'm no less a perp, but really! in reply to iOPT #
• @tmiket Tnx. Not sure how to explain this in tweet form. 1) U cannot draw real world conclusions based on molec or synaptic behv alone. in reply to tmiket #
• @tmiket U cannot real world conclusions that have a sufficient degree of generalization, to be useful. (vis. input) in reply to tmiket #
• @tmiket Lay people tend to read one "finding" about brain, and make incorrect extrapolations extending the finding past applicability in reply to tmiket #
• @tmiket Too many variables re: brain function to predict GENERALLY what will work best. Have to specify down to task, situation, etc. in reply to tmiket #
• @tmiket Finally, (we) particularly trainers, educators, laypeople, almost always UNDERVALUE verbal symbols in thought, learning. in reply to tmiket #
• "Social Media Basics for Recruiting, Free Careerbuilder.com On-Demand Webinar" http://hub.tm/UeaHw #HR #
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• Learning & Development: Arming Managers to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #
• #lrnthe Blended Learning Solutions: This article defines blended learning and its advant.. http://bit.ly/4ARRV4 #bacal #lrnchat #
• Learning & Development Tool Improve People and Performance Results:Complementary Research Report http://short.to/10eb0 Expires Dec. 31 #
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• On Amazon: 'Perfect Phrases for Managing Your Small Business' by Robert Bacal, Nancy Moore $9.95 http://bit.ly/5CuqIb #
• On Amazon: 'Perfect Phrases for Customer Service: Hundred…' by Robert Bacal (for $9.95 http://bit.ly/4vehH3 #
• Review of Perfect Phrases For Managing Your Small Business (by independent reviewer) http://hub.tm/?rGDAS #smallbiz #
• @marciamarcia Online communities reflect who SPENDS THE MOST TIME, not who knows what they are talking about. #
• @philhagen Since you mention 99.9% of knowledge, how did you measure that to come up with the number? Oh, you didn't? in reply to PhilHagen #
• #PerfMgmt No More Executive Bonuses! – Business Insight: These days, it seems, there is no shortage of.. http://bit.ly/68Vi3Y #
• "Credibility – THE Issue In Online Research" http://hub.tm/?bhaQi A relevant issue for webowners,bloggers,more. Comment #
• @kelly_smith01 Tnx for the Rt on this one. I'm really curious to hear what others might have to add #lrnchat #jsb in reply to kelly_smith01 #
• #trdev Research-Facilitating Organizational Development Through Action Learning: Action learning programs.. http://bit.ly/6vhfvC #
• #trdev 3 Stages of Organizational Development: By understanding a simple model of three stages of organiz.. http://bit.ly/5v3Tpg #
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• #trdev Organizational Design: How to Win in the Current Economic Crisis: Not too many years ago, poorly m.. http://bit.ly/7bsJ98 #
• #trdev Beyond Selfishness: A syndrome of selfishness, built on a series of half-truths, has taken hold of.. http://bit.ly/8Y9YUx #
• #trdev Organizational Development Principles, Principles Sustaining Organizational Development,: Do you h.. http://bit.ly/8LeMFR #
• #trdev The Transformation Model: The Transformation Model reduces the vast complexity of an organization .. http://bit.ly/8V5zmP #
• "Credibility – The Issue In Online Research" http://bit.ly/68d1kV Comments and discussion invited #lrnchat, #jsb #
• Cool. Search and find free icebreakers, energizers, learning games: http://researchprofessional.org/training/ #lrnchat #
• RT @smallbizIQ: Dumbest Mistitling of good book: 'Perfect Phrases for Managing Your Small Business' by Robert Bacal http://bit.ly/8ulRnh #In #
• @MikeAbrams No problem. Love to help others get published if I can. in reply to MikeAbrams #
• RT @TrDev: RT @Free2Thee: New! Twitter: Best Practices and Tips (http://bit.ly/4TOdFf) #
• @BobCorlett "Confronting" is clearly the wrong word, and implies a lot of things that are simply going to lead to a bigger mess. in reply to BobCorlett #
• "Management Advice, News and Opinion" http://hub.tm/?cngyi BEST site on mgmt and leadership I've seen! #
• @TrainingTsar That's correct. The whole site is just full of great material on management and leadership. http://www.management-issues.com in reply to TrainingTsar #
• Interesting discussion as followup to Credibility On The Internet.http://bit.ly/8kiOQY It's a who to believe, how to decide thing. #
• Also on credibility-Signs of a Reliable(credible) Website: Can you spot the errors and assumptions? http://bit.ly/5tAdMS #
• #trdev Using Social Networking for Recruitment and Training: Social networks such as Facebook, LinkedIn, .. http://bit.ly/882EPU #
• #trdev Social Networking Tools and the Future of Training | Enspire Learning Blog: rom blogs, to bulletin.. http://bit.ly/4nprOg #
• #leadership The dangerous ego of authority: Just the other day I watched a disturbing news clip .. http://bit.ly/4xBFq9
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• Workplace Bullying: How to recognise and deal with bullying in the workplace: ullying does not.. http://bit.ly/4v4QPv
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• #trdev SOCIAL NETWORKING: A Force for Development? | Training & Development | Find Articles at BNET: In t.. http://bit.ly/6j65sO #
• #trdev Giving negative feedback well: Giving negative feedback sucks. Period. It’s uncomfortable for you .. http://bit.ly/8VtoSA #
• #trdev The ten tough questions to ask your training vendor: If you are a typical purchaser considering a .. http://bit.ly/5ZF8Tc #
• What To Do When Your Best Customer Is a Bully: As more and more companies strive to make their.. http://bit.ly/4M2Lv3
  #customerservice #
• In HR# There's about 20 free whitepapers on perf. mgmt., lawsuit prevention,talent mgmt. recruiting, social media. http://bit.ly/7wiigs #
• @cvdhruve Chicken or egg? Or both? Ego without ability to yield power not dangerous? Got more on the systemic forces? in reply to cvdhruve #
• @lorijovest Paid subscribers only for that link. Try http://customerservicezone.com . It's free #customerservice in reply to lorijovest #
• @KateNasser Interesting the research looked at different accents WITHIN England, tho. #CustomerService in reply to KateNasser #
• @marciamarcia HATE editing. Can't stand it. Dislike it, but no, I have no strong opinion. I managed to avoid final edits of many of my books in reply to marciamarcia #
• RT @TrDev: Research:Tackling workplace stereotypes". If you believe the BS about generational difference PLEASE read. http://hub.tm/?ArfJn #
• @BulliesBeGone Much more on workplace bullying at: http://customerservicezone.com/Bullying_and_Verbal_Abuse/ in reply to BulliesBeGone #
• @cvdhruve thanks. I'm a systems thinking guy… in reply to cvdhruve #
• @Partyaficionado Customized bookmarks? (that you can do yourself, actually, with a decent printer) in reply to Partyaficionado #
• People Make CRM Succeed: companies that focus only on the technical side of customer relations.. http://bit.ly/7sqJcB
  #customerservice #
• @marciamarcia Re: mindfulness, answer one: It's a really stupid idea. Can't imagine any reputable guide suggesting it. But… #
• @marciamarcia ..what interests me is the number of people who read and say:What great insight from Marcia. Any thoughts on this? in reply to marciamarcia #
• @marciamarcia If I still doing research,I'd look at online credibility,popularity,reputation,etc.Thoughts out loud at:http://bit.ly/8kiOQY in reply to marciamarcia #
• #trdev Tackling workplace stereotypes (Generational stereotypes): When it comes to the workplace, Baby Bo.. http://bit.ly/5JeGUf #
• #trdev 44 call centre training tips: There has never been a better time to train our call centre staff.
  W.. http://bit.ly/5zXfOM #
• Nine tips to improve your customer experience | Call Centre Helper: Many companies are looking.. http://bit.ly/6TYKuV
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• #leadership The 3 Ds of Leadership: A search on Amazon.com listed 193,692 books on the topic of .. http://bit.ly/7WLIPX
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• Why are call centres failing? | Call Centre Helper: In a recent UK survey, it emerged that six.. http://bit.ly/85UDWl
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• #leadership Understanding Informal Leaders In Organizations (and Benefiting) http://bit.ly/6yBfTH
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• Clear calls faster with effective listening: There is a logical connection between effective l.. http://bit.ly/88r669
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• Consumers reject regional accents | Call Centre Helper: The way a brand or businesssounds coul.. http://bit.ly/8CEWD4
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• "Fire the Bunch!" Applied System Thinking. Very cool if you are into this and want to learn more. http://hub.tm/ikRuX #
• "SystemsWiki"Pretty advanced stuff,a bit heavy going but oh, good stuff on systems dynamics. http://hub.tm/rSaOP #
• 44 call centre training tips: There has never been a better time to train our call centre staf.. http://bit.ly/6j6O3s
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• "Credibility – THE Issue In Online Research" http://hub.tm/xlspY Have your say. How do you assess who to believe. #In #
• "Credibility – THE Issue In Online Research" http://bit.ly/4sn9y6 Have your say about how you decide who to believe. #
• "How to use social media to benefit your business recruitment process" http://hub.tm/SNEfn #HR #
• Learn how to use social media to benefit your business recruitment process. "Social Media Basics For Recruiting" #In #
• Learn how to use social media to benefit your business recruitment process. "Social Media Basics For Recruiting" http://bit.ly/5ySxjT #
• @marciamarcia "people" and "users" aren't synonyms. (I note you never respond publicly to having your gaffs pointed out. in reply to marciamarcia #
• @TeamBuildingNY I'm not sure what you meant in your recent adult learner posts. Elaborate? #trdev in reply to TeamBuildingNY #
• #leadership [CDATA[Change Management: The Columbo Approach - SystemsWiki]]: [CDATA[It may be the.. http://bit.ly/8yxx0p
  #in #
• @warkmalsh Illegal to provide therapy without licence, not to mention incompetence, risk of lawsuits due to negligence, damage to clients. in reply to warkmalsh #
• #Leadstyles Starting Dec.5,tweeting Leadership Styles articles of merit/interest. First in special topic series. #In #
• @warkmalsh Got it. Well, lawmakers feel they can define the differences well enough to work in court. It's a start? in reply to warkmalsh #
• @TeamBuildingNY Understand the regression but not sure what you mean about following the measurement #trdev in reply to TeamBuildingNY #
• Special Tweet Series: #difpeep For Xmas, how to deal with difficult people and customers series. http://bit.ly/8V2tiS #
• #Leadstyles 6 Leadership Styles: Most successful leaders have strengths in several emotional .. http://bit.ly/5nE1YX #bacal #
• #difcust The Insubordinate Subordinate: Dealing With Workplace Rebellion: Insubordination, broad.. http://bit.ly/8XwnkG #bacal #
• #Leadstyles Adapting leadership styles: Some argue that there is no one best leadership style.. http://bit.ly/8Kj06n #bacal #
• #difcust Dealing with Cranky Co-Workers and Clients: Some hints and tips for dealing with diffic.. http://bit.ly/4sSWdr #bacal #
• #Leadstyles Bush's Leadership Style: Decisive or Simplistic?: This article is a discourse on .. http://bit.ly/7NYBJa #bacal #
• #difcust Quietly Surly – Managing The Disgruntled Employee: There seems to be one in every workp.. http://bit.ly/6wc06l #bacal #
• #Leadstyles Starting Dec.5, Leadership Styles articles of merit/interest. Special Topic Series #bacal #
• Special Tweet Series #2: Dealing with difficult people and customers-Get Ready http://bit.ly/75eBUt #bacal #dficust #
• #Leadstyles Business Leadership "On Purpose": Coaching leaders is about a lot more than perso.. http://bit.ly/4JmIOx #bacal #
• #difcust Selling to Difficult People: We all have people whom we find difficult. We don't unders.. http://bit.ly/5Del2D #bacal #

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• "Piskorski has spent years studying users of online social networks (SN) & has developed surprising findings http://hub.tm/?lxzvY #
• "Social Network Marketing: What Works? %u2014 HBS Working Knowledge" http://hub.tm/?Zdcpb #
• #PerfMgmt Second Big Secret in Increasing Output: Once you have the objective of resolving the custome.. http://bit.ly/5WmKfE #
• #PerfMgmt How to Give Feedback that Improves Intelligence: Some basic elements of providing good feedb.. http://bit.ly/8qxbW0 #
• #leadership Gaining An Edge: Authentic Leadership Lessons http://bit.ly/7ot4VI
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• #PerfMgmt How Long Has This Been Going On?: Eight mistakes companies make that leave them with long-st.. http://bit.ly/7VlLyV #
• #PerfMgmt Why There are Still Poor Performers in Your Organisation or How Long Has This Been Going Gon.. http://bit.ly/5YcbX3 #
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• #PerfMgmt Survey Finds that Employee Performance Appraisals Reduce Performance — Or Do They?: Accordi.. http://bit.ly/57o9Zp #
• @altmilan I'm not sure, the writing is opaque. I think: "if offline stuff doesn't work, or limited, use social networking"? in reply to altmilan #
• #leadership Dealing with Resistance: A Leaders Achilles Heel? http://bit.ly/8VwTwI
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• #leadership Character-based Leadership: 3 Steps to Win the Battle for the Soul of Your Organization http://bit.ly/72S8xE
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• Applying Bacal's Law Of Meaningless Utterances http://bit.ly/5rcOzR
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• #leadership Turknett Leadership Group's Leadership Character Model – developing ethics in leader.. http://bit.ly/57sXyL
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• Internal Communication Strategies – The Neglected Strategic Element http://bit.ly/5b8PzG
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• Customer Engagement Demystified � Engaging Times � Customer Engagement News and Information: T.. http://bit.ly/4nXIMP
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• RT @SimonTeague: So, explain to me why you are helping people steal, break copyright law? Is that what you teach your kids? #
• #customerservice is your thing? Follow @customerphrases for constant flow of articles, tips, advice JUST on topic + CRM #
• Performance Mgmt and Appraisal your thing? Improving work performance? Follow @performanceappr #PerfMgmt #
• For #trdev & #HR (training, development, learning) articles, tips, new library additions, follow Pat at @trdev #
• Finally, for #smallbiz, follow @smallbizIQ for articles, tips, all kinds of info for small business. #
• #PerfMgmt The Benefits and Challenges of Profiling or Stack Ranking Employee Performance | Halogen Sof.. http://bit.ly/6ukdbU #
• #leadership CONNECTING THE DOTS BETWEEN LEADERSHIP, ETHICS AND CORPORATE CULTURE: With increasin.. http://bit.ly/5nQgNr
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• #leadership Making a drama out of a crisis: anagers are supposed to be able to glide effortlessl.. http://bit.ly/7vYj33
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• Exorcise Blame For Success http://bit.ly/5jiyTq
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• White Papers | Customer Engagement Strategies: This white paper provides insight into where th.. http://bit.ly/6QOpi8
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• #PerfMgmt UNCOVERING THE HIDDEN GOALS IN PERFORMANCE APPRAISALS: A group of employees is up for apprai.. http://bit.ly/8LkK5l #
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• The Future of Twitter: Social CRM � Web Strategy by Jeremiah Owyang | Social Media, Web Market.. http://bit.ly/6dEsXe
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• An amazing book by amazing woman 'The Gentle Art of Verbal Self-Defense at Work Suzette Haden Elginhttp://bit.ly/4aB4s4 #
• Just looking at books, and some of my fave's so I'm tweeting them…a few to come. #
• Suzette Haden Elgin Page – SF writer, psycholinguist, verbal self defense, AND one of my few "heros http://bit.ly/44eRHv #
• Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, a…' by Robert Bacal http://bit.ly/3SGraq #
• Check out 'Perfect Phrases for Managing Your Small Business' by Robert Bacal, Nancy Moore http://bit.ly/60reQ My Newest #
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• @txconflictcoach Thanks for the RT. Do you know Suzette's work? #fb in reply to txconflictcoach #
• RT @TrDev: http://researchprofessional.org coming along. SpamLESS, JunkLESS search engines for training,learning,webdesign,mgmt,leaders #in #
• #trdev Tim Scholze: "One of the major threats for blended learning is the lack of knowledge of blended le.. http://bit.ly/204Ztv #
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• @txconflictcoach Her verbal self defense stuff is really good. Also just a plain interesting person. Suzette must be in mid seventies now. in reply to txconflictcoach #
• #trdev Lola: Learning Objects Learning Activities: LoLa is an exchange for facilitating the sharing of hi.. http://bit.ly/4kyRB3 #
• #trdev THE FOUR DIMENSIONS OF BLENDED LEARNING Research-In-Progress PDF: THE FOUR DIMENSIONS OF BLENDED L.. http://bit.ly/EH3En #
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• Webdesign help? Specialized search engine helps you find information you need. Hand selected sites, no spam, no junk. http://bit.ly/1gUeEG #
• #trdev The Instructional Use of Learning Objects — Online Version: This is the online version of The Ins.. http://bit.ly/15OUus #
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• "Setting Goals With Employees Crucial to Productivity" http://hub.tm/?VcIpc #in #
• "Diagnose and fix employee performance deficits quickly and easily." http://hub.tm/?COMbp #in #
• #trdev Let's Stay Together (Training and Employee Training): With employee loyalty sinking to new lows ye.. http://bit.ly/1Uhjjf #
• #leadership Employee Engagement Six principles for leadership communication during change http://bit.ly/3r9lny
  #in #
• #leadership Ted Turner on Visionary Leadership: How to See Over the Horizon | Leading Change | F.. http://bit.ly/2lLwfQ
  #in #
• RT @rbacal: New blog post: Help Me Out With Social Media and Customer Service http://bit.ly/1NsQs5/ #in #
• I don't "get: linkedin" as a business tool or how to use it efficiently. Anyone have a link or two to help? #
• #leadership Abolishing the myths of leadership http://bit.ly/mAHtm
  #in #
• @AliciaSanera: @txconflictcoach: Got Conflict?Family Conflict-Preparing 4 Holidays http://ow.ly/Dq23 Cool conf. tools. http://bit.ly/7mcuY #
• @AliciaSanera Sound like it. I just think the "prepare for the holidays" is such a SUPERB idea re: conflict. in reply to AliciaSanera #
• @marciamarcia re: peep picked links.We're doing a combo directory/search engine thingee at http://bit.ly/3OO8Zt #ahhistory #
• @marciamarcia 1 of things we plan with our search engines is to make them "social" so they can evolve via others' input. in reply to marciamarcia #
• Seven Stupid Things Employees Do To Screw Up Performance Appraisal essential http://bit.ly/zHMgT
  #in #
• #leadership Abolishing the myths of leadership http://bit.ly/4gdSWc
  #in #
• #leadership The ten C’s of employee engagement http://bit.ly/IlGUg
  #in #
• @customerphrases What is management's role in building a customer service corp.. http://bit.ly/30eLPW
  #customerservice #
• #PerfMgmt What Is a Performance Problem? http://bit.ly/372ftt #
• @duncanbrodie Nice material on leadership on your blog http://bit.ly/1vycyp We added it to leadership search engine at http://bit.ly/1vycyp #
• @duncanbrodie If you would like to add the leadership/management search engine to your blog, let me know or go to http://bit.ly/2qOOfs #
• Tedious but adding academic journals on leadership to nospam/nojunk search engine.I'm having a blast creating this. http://bit.ly/hFY6S #in #
• Why Ratings Based Appraisals Fail http://bit.ly/2yPMi6
  #in #
• Seven Stupid Things Human Resource Departments Do To Screw Up Performance Appraisals http://bit.ly/1b5fuF
  #in #
• #leadership 5 Leadership Inputs into Employee Engagement: MMP #27 « David Zinger on Employee Eng.. http://bit.ly/31J24O
  #in #
• #leadership Leadership, culture and employee engagement: Do CEOs and executives actually get it? http://bit.ly/1GlxuO
  #in #
• @customerphrases Can measuring the wrong things guarantee a broken customer se.. http://bit.ly/20w8AC
  #customerservice #
• #PerfMgmt Where Do I Start With A Performance Problem? http://bit.ly/LRup6 #
• #PerfMgmt What Is Diagnosing A Performance Problem? http://bit.ly/csV24 #
• What Is a Performance Problem? http://bit.ly/372ftt
  #management #
• Where Do I Start With A Performance Problem? http://bit.ly/LRup6
  #management #
• Why Employee Ranking Systems Lead To Disaster http://bit.ly/1lbgY8
  #in #
• Why Improving Performance Management Systems Is So Difficult http://bit.ly/6Fyj4
  #in #
• #leadership Leadership’s Impact on Employee Engagement: Differences Among Entrepreneurs and Prof.. http://bit.ly/1IZSxZ
  #in #
• #leadership Leadership and Employee Engagement | The Meaning of Leadership | Fast Company http://bit.ly/39Cw7q
  #in #
• @customerphrases What is the single most destructive action related to a custo.. http://bit.ly/UhVn7
  #customerservice #
• #PerfMgmt What Are The Most Common Causes of Employee Poor Performance? http://bit.ly/mLzuK #
• What Is Diagnosing A Performance Problem? http://bit.ly/csV24
  #management #
• What Are The Most Common Causes of Employee Poor Performance? http://bit.ly/mLzuK
  #management #
• What IS The Point Of Performance Appraisal http://tinyurl.com/yg83aoe #in #
• Biases That Affect Manager's Evaluations of Staff http://tinyurl.com/yzp72e9 #in #
• #leadership Leadership by Proxy Causes Low Employee Engagement | Mission Minded Management http://tinyurl.com/yj8ea8g #in #
• #leadership Four levels of employee engagement http://tinyurl.com/yhf6caf #in #
• @customerphrases Do you have any tips to guide us in using technology to impro.. http://tinyurl.com/y9rw43w #customerservice #
• #byRBacal- Defusing Hostile People – Part 1 http://tinyurl.com/yed23vc #
• #PerfMgmt What Is the Most Important Pitfall To Avoid When Diagnosing a Performance Problem? http://bit.ly/5QHJl #
• "Twitter: Best Practices and Tips, Free Guide" http://hub.tm/?bPVpy We like it! You will need to register, tho. #
• "Computer Geek's Smart Productivity Guide,Free eBook" http://hub.tm/?VuHdv Most common productivity mistakes, solutions #
• #PerfMgmt What Is Progressive Discipline? http://bit.ly/1vWo5U #
• @SharonGaskin Joined up,Sharon.Have you checked out our new t&d search engine? http://bit.ly/5TpaBF Exposure appreciated in reply to SharonGaskin #
• Diagnosing Performance Problems http://tinyurl.com/yf5vb94 #in #
• Bidirectional Evaluation – You Evaluate The Boss, The Boss Evaluates You http://tinyurl.com/ygmttwb #in #
• #leadership Employee engagement in tough times http://tinyurl.com/yc4xfhr #in #
• #leadership Making a drama out of a crisis http://tinyurl.com/yzrv6be #in #
• @customerphrases What Should Customer Service Training Include? http://bit.ly/3fdxKe
  #customerservice #
• #PerfMgmt What is an employee goal or objective? http://bit.ly/6Ln9LE #
• What Is the Most Important Pitfall To Avoid When Diagnosing a Performance Problem? http://bit.ly/5QHJl
  #management #
• What Is Progressive Discipline? http://bit.ly/1vWo5U
  #management #
• Discipline & Performance Problems Quick Tips http://bit.ly/08RZnuH
  #in #
• Twelve Tips For Recognizing The Contributions of Your Employees And Colleagues http://bit.ly/08PAqKa
  #in #
• #leadership Five ways leaders can communicate change http://bit.ly/076GxYp
  #in #
• #leadership How to Build a Great Team | The Practice of Leadership http://bit.ly/08kSGNi
  #in #
• @customerphrases What Are The Most Essential Customer Service Skills? http://bit.ly/4XKN9Y
  #customerservice #
• #PerfMgmt What are standards of performance? http://bit.ly/07nRBpR #
• #PerfMgmt Why are goals and objectives so important to performance management? http://bit.ly/6gIMYI #
• Five Sins Of Discipline http://bit.ly/07E31ih
  #in #
• Conference Report – The Best of Performance Management Conference, Texas, 1999 http://bit.ly/5nbqrH
  #in #
• @customerphrases What Types of Customer Service Situations Should Employees Be.. http://bit.ly/65NuKr
  #customerservice #
• #PerfMgmt What are SMART goals? http://bit.ly/4vEfI2 #
• Understanding The Cycle of Change, And How People React To It http://bit.ly/5CHOsr
  #in #
• The Importance of Leadership In Managing Change http://bit.ly/60aGrn
  #in #
• @customerphrases Why is a systems approach so important to improving customer .. http://bit.ly/08bh7SV
  #customerservice #
• #leadership Development Serch Engine-Find research,articles,advice.http://researchprofessional.org/managementleadership/ #
• RT @SharonGaskin: RT @IrishSmiley: Those who have decided to have a negative mindset seem to have the worst things happen to them… #
• RT @Free2Thee: New! The ROI on Social Media Monitoring: Why It Pays to Listen to Online Conversation (http://bit.ly/7udnf9) #
• Leading Those That Remain After Downsizing Or Job Loss http://bit.ly/6XQvRL
  #in #
• For Managers – How Constant Change Affects Managers And Wears Them Down And Out http://bit.ly/4Z9TkA
  #in #
• @customerphrases What's the relationship between "internal customer service" a.. http://bit.ly/4LFMVW
  #customerservice #
• The Responsive Leader/Manager http://bit.ly/5B4JPl
  #in #
• The Responsiveness Paradigm http://bit.ly/08xKz40
  #in #
• @customerphrases In A Nutshell, What Do Customers Want, and What Is "Good Cust.. http://bit.ly/07UYzhD
  #customerservice #
• Anyone know if current flu tends to have fast or slow onset? I've been feeling lousy for a good 3-4 days, tired, scratchy throat is all. #
• Turning Around Negative Attitudes http://bit.ly/6PuGuP
  #in #
• Leadership – The Link Between Planning & Doing http://bit.ly/07C2YbL
  #in #
• @customerphrases What Are Positive Surprises and What Is There Effect On Custo.. http://bit.ly/505wd0
  #customerservice #
• The Long Term Effects of Downsizing http://bit.ly/6UBbEx
  #in #
• Critical Factors For Dealing With Downsizing – Quicktips http://bit.ly/5MzjVZ
  #in #
• @customerphrases Why Is Consistency, Reliability and Predictability So Importa.. http://bit.ly/61DeY1
  #customerservice #
• Leadership, Communication & Change http://bit.ly/5Kciwe
  #in #
• @customerphrases What Is The Escalation Cycle, and How Does It Apply To Angry .. http://bit.ly/4yCQAv
  #customerservice #

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• @customerphrases What Is 'disengaging from angry customer', and what.. http://bit.ly/4qZZqY
  #customerservice #
• @customerphrases I deal with angry customers on the phone. How can I get them .. http://bit.ly/2WKBVM
  #customerservice #
• I want to hear your favorite training and development sites 2 include in new project (you'll love it). Criteria: free content, depth,quality #
• #lrnchat – looking for best training/learning sites. Must have original content, free of charge, no reg. required. #
• @rapidbi Thank you. Folks, if you have best free resources sites for training/development/learning send em on. #lrnchat #
• @rapidbi I'm not sure your site will work because it requires registration to access the great material. #lrnchat in reply to rapidbi #
• @customerphrases How do I use the 'We Technique' to send a message I.. http://bit.ly/3VbGcd
  #customerservice #
• RT @TrDev: In process of building World's Greatest Training and Development Search Engine, and want to include best. http://bit.ly/2MR8J2 #
• @rapidbi Sorry, I was wrong about your site. There's tons of stuff available without reg, so we added you to WGT&DSE http://bit.ly/cm4Lk in reply to rapidbi #
• @customerphrases What are 'hot words' and 'hot phrases', a.. http://bit.ly/2z53wz
  #customerservice #
• @customerphrases What is 'removing the audience http://bit.ly/360O7G
  #customerservice #
• @customerphrases Can you suggest a way to start off conversations with custome.. http://bit.ly/1nIXoK
  #customerservice #
• @marciamarcia incidental learning/informal learning are not the same thing. Please don't destroy another concept as with "social learning in reply to marciamarcia #
• @customerphrases How can I use surprise as a way to stop an angry or abusive c.. http://bit.ly/4ABKX7
  #customerservice #
• Part1-World’s Greatest Training and Development Search Engine | The Happy Curmudgeon http://bit.ly/nxLFA #
• RT @rbacal: Part1-World’s Greatest Training and Development Search Engine | The Happy Curmudgeon http://bit.ly/nxLFA #
• @customerphrases What is a customer service culture? http://bit.ly/1mC5OO
  #customerservice #
• @customerphrases How does employee compensation affect customer service culture? http://bit.ly/4bWA3X
  #customerservice #
• @customerphrases Is celebrating and communicating customer service triumphs im.. http://bit.ly/1iJK4F
  #customerservice #
• According to http://bit.ly/fjUei in 2005 5 Americans died of flatulence or related problems. Egypt had 8 for same period #
• Moldova has the highest per capita mortality rate resulting from powered lawnmowers. http://bit.ly/2VVCRh #
• Part2-Contributing to the World’s Greatest Training and Development Search Engine Pls RT, TNX http://bit.ly/4CqoIt #
• RT @rbacal: Part2-Contributing to the World’s Greatest Training and Development Search Engine Pls RT, TNX http://bit.ly/4CqoIt #
• Find management, leadership, training and development, learning materials online. We'd like feedback on our test site.http://bit.ly/3OO8Zt #
• Fun playing with the new search engines at http://researchprofessional.org Fun to create, valuable to use. #
• You know when you are creating something, but don't quite know where you will end up? Exciting times for us. http://bit.ly/MeB9K #

Continue reading →

• #PerfMgmt What IS MBO (Management by Objectives) http://bit.ly/Myk8c #
• #byRBacal- Critical Factors For Dealing With Downsizing – Quicktips http://bit.ly/4rsdOx #
• #PerfMgmt What Is The Critical Incident Method of Performance Appraisal? http://bit.ly/2SYd23 #
• #byRBacal- Danger! Corporate Training Ahead http://bit.ly/22hIhg #
• #PerfMgmt What Factors Make Performance Appraisals Legally Defensible? http://bit.ly/24GuLj #
• #PerfMgmt Why Does Most Performance Management, or Appraisal, Fail? http://bit.ly/LfrbV #
• #byRBacal- Dealing With A Difficult Colleague http://bit.ly/1qmNGn #
• #PerfMgmt What Is Rater Bias? http://bit.ly/2RvRwa #
• @ian_forsyth So many call/chat centers are so cheaply run to save a few bucks an employee has to be superman/woman to give good service. in reply to ian_forsyth #
• #PerfMgmt Is It Possible To Make Employee Reviews Objective? http://bit.ly/qK6iV #
• #PerfMgmt Is There A Cost To Poor Performance Management and Employee Reviews? http://bit.ly/tzSe1 #
• #byRBacal- Dealing With Angry Employees Or Other Angry People Around You http://bit.ly/2DpLOC #
• #PerfMgmt What Are The Consequences of Poor Communication About Performance? http://bit.ly/380riC #
• #byRBacal- Dealing With Difficult People – It's About Skill http://bit.ly/4dUbTu #
• RT @AliciaSanera: RT @chrisbrogan: I just made $426.23 by unfollowing your virus-laden ass. #
• #PerfMgmt What Is BARS (Behaviorally Anchored Rating Scales) http://bit.ly/4b6oeJ #
• #byRBacal- Dealing With Hostile Bait http://bit.ly/36Fs9c #
• #PerfMgmt Should I Continue To Do Performance Management & Staff Appraisals Even If Pay Is Not Based O.. http://bit.ly/44G8Gd #
• Went cycling and got lost (darn that GPS), ended up having to be rescued/driven home by wonderful good samaritan. Embarrasking! #
• Trying to figure out how to stay dry on a 3 hour bike ride when temperature is close to freezing. Any ideas? BRRRRR. #
• @WeLoveBikes Tnx. I'll check links.I had layer of long breathable underwear,light shirt,sweatshirt and leather jacket. Gud for an hr.2much? in reply to WeLoveBikes #
• @marynations Maybe overdressed. I had nice long underwear that wicks, but after 90 minutes, soaked and cold. Well, I got lost too. in reply to marynations #
• #PerfMgmt What Is Employee Self-Appraisal? http://bit.ly/FJfpZ #
• #byRBacal- Dealing With Human Speed Bumps! http://bit.ly/2FemBq #
• #PerfMgmt What Are The Benefits of Employee Self Evaluation or Self Appraisal? http://bit.ly/3gYb69 #
• #PerfMgmt Won't Employees Self Evaluate Themselves Unrealistically High? http://bit.ly/QgDmt #
• #byRBacal- Defusing Hostile People – Part 2 http://bit.ly/40s3ov #
• #byRBacal- Defusing Hostile People – Part 1 http://bit.ly/2g1yQt #
• With #customerservice SO important to small business you might want to follow @customerphrases for tips,articles,links.#smbizchat #smallbiz #
• #byRBacal- Diagnosing Performance Problems http://bit.ly/4ugGjE #
• #byRBacal- Discipline & Performance Problems Quick Tips http://bit.ly/2PTsjd #
• @customerphrases Do customers have higher customer service expectations now as.. http://bit.ly/4vxQjJ
  #customerservice #
• @customerphrases Has technology improved the customer experience in most compa.. http://bit.ly/1JErl8
  #customerservice #
• #byRBacal- Do Governments Have 'Customers'? http://bit.ly/1uJuFT #
• RT @TrDev: #HR 7 Ways to Avoid Lawsuits: This White Paper explains seven "best practice" recommendations f.. http://bit.ly/fkOig #
• Small business help, 100's of articles on all aspects in the small business library, at http://smallbusiness411.org #
• @txconflictcoach Thanks for the retweet on http://smallbusiness411.org. Thought you might also be interested in http://conflict911.com in reply to txconflictcoach #
• RT @BobCorlett: @spikejones The number of words you use to defend yourself is directly proportionate to how much crap you're full of. #
• @MikeAbrams Interesting on boundaries, but they also define individual and social identity and can serve as learning bridges #astd #yttl #
• Crap! Fed up with rss2twitter not "listening" to my placed limits, and dumping tons of stuff into my account. Sorry, followers.Turned it off #
• @CincyRecruiter I agree about site nav. but I guess someone doesn't want to apply for a job much!?! #onrec09 in reply to CincyRecruiter #
• @customerphrases What Is 'The Customer Expectation Paradox?' http://bit.ly/1FxHwd
  #customerservice #
• #byRBacal- Effective Meetings – Meeting Management Problems & How To Fix Them http://bit.ly/2V7pbL #
• #PerfMgmt How can I (an employee) benefit from performance reviews and performance management? http://bit.ly/42NbTX #
• #PerfMgmt How Often Should My Performance Be Reviewed? http://bit.ly/3VqBIb #
• #PerfMgmt My Boss Has No Interest In Having a Formal Employee Evaluation. What Should I Do? http://bit.ly/3kXTzx #
• #byRBacal- Eleven Things That Create Anger and Resistance In Others http://bit.ly/13QeCp #
• @customerphrases Is It Possible To Measure or Assess Excellent Customer Service? http://bit.ly/2PbRLc
  #customerservice #
• #PerfMgmt What do I do if I disagree with my supervisor's appraisal opinions? http://bit.ly/11BDcA #
• How can I (an employee) benefit from performance reviews and performance management? http://bit.ly/42NbTX
  #management #
• @jsuzcampos You might like Diagnosing Performance Problems Helpcard – just concluded deal to provide 600 to 1 company. http://bit.ly/3iXCn6 in reply to jsuzcampos #
• #PerfMgmt If I don't agree with the appraisal, should I sign it? http://bit.ly/2Ejw2G #
• @NicoleVSanchez "Either try or don't try, there is no Yoda! #
• @customerphrases What Common Mistakes Are Made When Choosing Customer Service .. http://bit.ly/4BuGjh
  #customerservice #
• #PerfMgmt How Honest Should I Be If I'm Asked to Provide Feedback Regarding My Supervisor's .. http://bit.ly/11ZFVL #
• @customerphrases Who Coined the Phrase 'The Customer Is Always Right'? http://bit.ly/1jT9lw
  #customerservice #
• #PerfMgmt How Can I Best Prepare For My Performance Review Meeting? http://bit.ly/3xGEH #
• How Often Should My Performance Be Reviewed? http://bit.ly/3VqBIb
  #management #
• My Boss Has No Interest In Having a Formal Employee Evaluation. What Should I Do? http://bit.ly/3kXTzx
  #management #
• #PerfMgmt Should I Receive A Copy of the Staff Appraisal Form Prior to Meeting My Supervisor For My Pe.. http://bit.ly/1GndmQ #
• #PerfMgmt Should I Worry If My Performance Evaluation Is Outstanding In All Aspects Without Any Sugges.. http://bit.ly/3l0Aek #
• Performance management for THIS century: The tools: http://busylearners.com/products/indexperformancemanagement.htm #
• Most managers mis-attribute the causes of employee performance problems. First you need to diagnose before "fixing" http://bit.ly/3iXCn6 #
• How do you improve performance of staff who are underperforming, in a constructive way? Real meaning of discipline is… http://bit.ly/O8JfI #
• One secret to taking pain out of performance appraisals: Look FORWARD to solutions, and not past, to blame! #
• Another secret to take pain out of performance reviews: Don't do "it" to employees. Review performance WITH employees! #
• If you set goals through performance planning, you can reduce your formal employee appraisal time to 15 minutes a year. http://bit.ly/10vlJx #
• We want employees to be active, enthusiastic partners in improving performance but don't help them. Here's a solution: http://bit.ly/16haTY #
• If learning is the answer, manager<-> dialogue provides the question: What learning is required for employee to improve? #lrnchat #
• Performance Appraisal 4 Managers Helpcard-Most straightforward explanation of appraisas and performance mgmt anywhere! http://bit.ly/2ivzj0 #
• #HR If you are looking for low cost, straightforward performance mgt. handouts/material, check out our line:http://bit.ly/3YWrHv #
• If you are interested in selling our performance management (more items to be added) products, check out this link: http://bit.ly/4jQMZU #
• @customerphrases Why are some customers so darned difficult and rude? http://bit.ly/4A2GtN
  #customerservice #
• #PerfMgmt My Supervisor Stopped Doing Staff Appraisals Once I Reached The Top of My Pay Grade. What Sh.. http://bit.ly/2BlxWo #
• @customerphrases Why do angry customers pick on me, when I don't make the.. http://bit.ly/2cFgDy
  #customerservice #
• #PerfMgmt I Work For A Department That Awards A Performance Bonus Annually To A Few Deserving Employee.. http://bit.ly/1oAEPf #
• What do I do if I disagree with my supervisor's appraisal opinions? http://bit.ly/11BDcA
  #management #
• If I don't agree with the appraisal, should I sign it? http://bit.ly/2Ejw2G
  #management #
• #PerfMgmt What Action, If Any, Should I Take If A Performance Issue Never Previously Brought To My Att.. http://bit.ly/cxVZA #
• @customerphrases What do angry customers really want from me? http://bit.ly/44pUVu
  #customerservice #
• @customerphrases What is the CARP system for defusing angry and difficult cust.. http://bit.ly/1ZqO3l
  #customerservice #
• #PerfMgmt Should I Go To Human Resources To Protest An Evaluation I Believe Is Unfair? http://bit.ly/4h2DLx #
• @customerphrases Can you summarize the most important principles I should appl.. http://bit.ly/3Lopiu
  #customerservice #
• @customerphrases Why is self-control so important when dealing with difficult .. http://bit.ly/1ZoJ75
  #customerservice #
• @customerphrases What are possible consequences if I lose my cool and lose sel.. http://bit.ly/2MohNc
  #customerservice #
• @DrDavidBallard I must be missing something. There's tons on employee #recognition #wsh09 What kind is s/he referring to? in reply to DrDavidBallard #
• @DrDavidBallard Reward and recognition really overlap so much, depending on definitions. Are you meaning verbal recog? in reply to DrDavidBallard #
• @marciamarcia It's the reliance/high time investment in SM/SN that makes it work which is why so few WILL make it work in reply to marciamarcia #
• Social Net usage: Ironically, the most technologically savvy, IT professionals, had the lowest participation rate.http://bit.ly/1xgrt0 #
• @Brad_Harmon I am absolutely shocked to read yet more BS comments on social media, Brad. What you cite means NOTHING #smallbiz in reply to Brad_Harmon #
• RT @rbacal: @Brad_Harmon I am absolutely shocked to read yet more BS comments on social media, Brad. What you cite means NOTHING #smallbiz #
• @customerphrases What techniques, hints, and advice can I use to maintain my c.. http://bit.ly/4uF0Yj
  #customerservice #
• RT @customerphrases: #customerservice What techniques, hints, and advice can I use to maintain my cool and self-cont.. http://bit.ly/4uF0Yj #
• @Brad_Harmon I am amazed at the hyperbole, exaggeration, and outright lies put out by SM pushers. Did you read the study? #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon Can you explain to me how the quote at the top of your post is accurate about the "value" of sm with respect to the study? in reply to Brad_Harmon #
• @Brad_Harmon I have seen NO good data indicating that #smallbiz is benefiting from SM. None, except for anecdotal. Why do u folks pretend? in reply to Brad_Harmon #
• @Brad_Harmon I can't do this justice in 140 characters, but I've covered all this before on my blog. The cost is in a lot of people wasting in reply to Brad_Harmon #
• @Brad_Harmon ..a lot of time they should be spending on worthwhile things to make their businesses work, and not working on false hopes. in reply to Brad_Harmon #
• @Brad_Harmon The collective time spent by sm. biz on social media which is wasted is worth hundreds of millions of dollars. in reply to Brad_Harmon #
• @Brad_Harmon There is NO evidence to suggest that HUGE proportion of small business will make a cent from social media… #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon ..particularly when you look at the value of time spent, PLUS the opportunity costs. #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon I will tell you what I've said all this year. SHOW ME THE NUMBERS. Show me the average ROI for #smallbiz, not isolated success in reply to Brad_Harmon #
• @Brad_Harmon "yes, you folks" You quoted something totally misleading and irrelevant, that implied VALUE of SM. Where did study show that? in reply to Brad_Harmon #
• @customerphrases How can I continue to improve my ability to deal with difficu.. http://bit.ly/3IfLCt
  #customerservice #
• @Brad_Harmon Where does it demonstrate value? Seriously. It's a survey about what they are doing, not the value. Or did I miss something? in reply to Brad_Harmon #
• RT @smallbizIQ Social Media and Small Business, the BS continues http://bit.ly/LA9tZ #
• RT @smallbizIQ The Final Twitter Report For Small Business – Effectiveness? Part 1 http://bit.ly/12viSX #
• RT @smallbizIQ Small Business Use of Twitter Requires Almost Continuous Investment http://bit.ly/UXksG #
• RT @smallbizIQ Dell’s $3 Million Twitter Related Sales Not A Success – Additional Perspectives http://bit.ly/WjI8B #
• RT @smallbizIQ Marketing – Oft Touted Dell + Twitter Success No Success At All http://bit.ly/wa1Sg #
• @Brad_Harmon I don't want to insult you, but you listed FUNCTIONS, and not the VALUE of the functions, or tools. THis is typical #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon …social media proponents seem not to understand even basics about what "value" means. SHOW ME the numbers. #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon If you can't show me the numbers, which you can't, then show some integrity and stop misleading people. #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon If you use Twitter as well as Dell, you will increase sales by 2.4590163934426229508196721311475e-5 % Know what that works out2 in reply to Brad_Harmon #
• @Brad_Harmon If you start with a million in sales, you will increase your total by $24 using twitter! #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon I've concluded that, for whatever reason,you folks are not capable of understanding even the basics of business/value #smallbiz in reply to Brad_Harmon #
• @Brad_Harmon I've posted a bunch of tweets on this subject, and I'll do a few more, but if you could understand it you would already. in reply to Brad_Harmon #
• @Brad_Harmon So is standing, networking naked on the corner downtown. SHOW ME THE NUMBERS THAT SHOW VALUE. Do you not understand? in reply to Brad_Harmon #
• RT @smallbizIQ Study Supports Contention That Social Media Ineffective For Marketing Small Business http://bit.ly/eMaPL #
• @javierzp: @Ginaschreck "proclaim email is destinated to crasch" Today billions of emails sent about death of email.Moral? #

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• RT @rbacal:"just like cholesterol there's good & bad conflict. http://hub.tm/?CFzKx "Conflict Prevention In The Workplace – Using Coop Comm. #
• RT @smallbizIQ: How To Train Staff One on One For Small Business Owners and Managers( http://ping.fm/4xmYM ) #
• @IngridCliff You can get progressive lenses there, can't you? in reply to IngridCliff #
• @IngridCliff Diamond encrusted? in reply to IngridCliff #
• Making Strategy Real, Free SAP White Paper – http://shar.es/aHOfv Strategy, implementation, alignment. #
• The Myth of Multitasking: How 'Doing It All' Gets Nothing Done – Free Book Summary, Free getAbstract Book Summary – http://shar.es/aH9WW #
• @IngridCliff Ah, thought so. I just had to get new lenses, and well yikes. With coatings and high quality lenses, it's a chunk. in reply to IngridCliff #
• @IngridCliff OWWW. Mine were about half of that (in Canadian dollars), and I used my old frames to save some money. Still, worth it. in reply to IngridCliff #
• RT @rbacal: Making Strategy Real, Free SAP White Paper – http://shar.es/aHOfv Strategy, implementation, alignment. #
• RT @rbacal: "When you argue, is your goal to win even if the other person gets hurt?" http://hub.tm/?VQXFk "Learn To Fight Fair Helpcard #
• @kdwashburn 8% with grad degrees on twitter, that's not necessarily low. Does more than 8% of pop. have grad degrees? in reply to kdwashburn #
• @abigator06 My partial take on small business and social media at: http://bit.ly/2FFVkU Verdict NOW, limited use, high investment needed. in reply to abigator06 #
• How can someone have zero followers,and follows nobody but have over 700 tweets?MontgomeryIntl is an example. They automate tweets, but WHY? #
• http://bit.ly/Dgnwq Perfect Phrases For Managing Your Small Business-Misnamed book with phenomenal content avail. at amazon. <$10 #
• http://bit.ly/2gMJet Personally I think this is profound but then I'm Bacal:Bacal's Laws: From 20 Feet Away Everyone Seems Normal #
• Work911 Ezine-9,000 Subscribers.Stay up to date, free offers, workplace issues covered.Subscribe at http://bit.ly/1AAInc #
• Newest issue of Work911 Ezine – free book summaries,three great free subscription offers, another Bacal's Law. View at:http://bit.ly/1A8wLV #
• @egs Eric,I/You know a guy investigated for doing that same thing, but getting paid for the nonexistent courses. #trdev Fraud! #
• For glimpse of why USA cannot compete, read this blog post and comments about "unschooling". http://bit.ly/3oiiQw #
• #byRBacal- Quick Guide To Employee Orientation For HR Staff And Managers: http://bit.ly/F7Bxm #
• #PerfMgmt What Are The Components of A Performance Management System? http://bit.ly/1vFkTm #
• #PerfMgmt What Is Performance Appraisal? http://bit.ly/pPCXR #
• #PerfMgmt What Is The Definition of 'The Performance Review Meeting': http://bit.ly/umoFo #
• #byRBacal- Abuse Of Internet Access At Work – How To Address It http://bit.ly/1lHlVi #
• #byRBacal- Applying Bacal's Law Of Meaningless Utterances http://bit.ly/2CPI2r #
• #byRBacal- Are Government Customers Really Customers?: http://bit.ly/5JEKN #
• #PerfMgmt What's The Difference Between Performance Management and Performance Appraisal? http://bit.ly/1tVyff #
• #PerfMgmt Is A Performance Review The Same As a Performance Appraisal? http://bit.ly/46uSDS #
• #byRBacal- Avoiding The Perverted Inverted Pyramid http://bit.ly/38Xn58 #
• #PerfMgmt What Does 'Data Gathering' Mean In Terms of Performance Management?: http://bit.ly/3hQEDS #
• #byRBacal- Basic Negotiating Tips http://bit.ly/3dGqWM #
• #PerfMgmt Is Performance Management Related To Strategic Planning? http://bit.ly/3FWTeA #
• #byRBacal- Bidirectional Evaluation – You Evaluate The Boss, The Boss Evaluates You: http://bit.ly/2glUm0 #
• #PerfMgmt Is Performance Management Related To Employee Empowerment? http://bit.ly/pKOlz #
• #byRBacal- Bullying And Manipulation At Work http://bit.ly/3o3URC #
• #byRBacal- Can Motivational Speakers Do Harm? http://bit.ly/OzSHH #
• #byRBacal- Change Management – Look Over Yonder Wall: http://bit.ly/2jF3zv #
• #PerfMgmt What Are The Purposes of Performance Management?: http://bit.ly/34rF7T #
• New for #customerservice Follow @customerphrases for book excerpts, tips, help with difficult customers. #
• RT @ian_forsyth: Online chat support i worst form of customer service,you know the agent is handling 25 sessions. #customerservice AGREE! #
• #PerfMgmt Are There Legal Reasons To Do Performance Management Correctly? http://bit.ly/2tg97w #
• #byRBacal- Creating Hassle-Hunters – Every Employee A Quality Specialist http://bit.ly/2W9m4x #

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• #PerfMgmt Balanced Scorecard – explained: overview, examples and case studies: Very nice overview of th.. http://bit.ly/kicI2 #
• RT @JConnell: @jclarey pointed to (http://bit.ly/rFLko) a particularly crass blog post from Robert Bacal – http://bit.ly/3lMHLR – #
• #PerfMgmt Case Study – Cascaded 3rd Generation Balanced Scorecard Zenith Systems: case study looks at t.. http://bit.ly/NqO2S #
• #PerfMgmt Case Study: Using the Balanced Scorecard to Move from �Management by Experts� to Managing for.. http://bit.ly/afu7y #
• #PerfMgmt Organisational Performance Management in a UK Insurance Firm: This case study uses material d.. http://bit.ly/CK4ad #
• #PerfMgmt As Enron Purged Its Ranks, Dissent Was Swept Away – The New York Times: Enron, which had once.. http://bit.ly/1DLKj8 #
• RT @marciamarcia: Thought the 2.0 dorkiness was just in your field? Nah. @JHenning http://bit.ly/li95N shows tells beautifully. @JConnell #
• @JakesJournal Anyone got a price for the new Garmin EDGE 500? in reply to JakesJournal #
• @rbacal Garmin Edge 500 SRP $249.99 US in reply to rbacal #
• Bike Riding in Cold/Winter? Anyone have tips, suggestions, sites, recommended clothing, tires, etc? #
• #PerfMgmt Dead Man's Curve | workforce.com: Whether you call it forced ranking, the "vitality curve" or.. http://bit.ly/Z1zBQ #
• #PerfMgmt Does Rank and Yank Work To Improve Company Productivity?: This isn't actually the right quest.. http://bit.ly/P8246 #
• #PerfMgmt Forced Rankings and Respect for Humanity: A nice blog post about rank and yank from a slight.. http://bit.ly/193f0F #
• #PerfMgmt LEAN Library – The ABCs of Rank and Fire Management: Really good. Read this if you have an i.. http://bit.ly/9gPmM #
• @altmilan Certainly better than ranking. I'm actually working on a new guide for feedback that touches on "building it in". in reply to altmilan #
• #PerfMgmt Rank and Yank?. In the Pipeline:: This is good and it mentions baseball and Bill James This .. http://bit.ly/10c8Tz #
• @TangleDoctor You are welcome. Trying to build comprehensive listings of many meeting/training exercises freely available. in reply to TangleDoctor #
• #PerfMgmt Sibson: Forced Ranking: Not So Fast: In our view, many organizations today are jumping on th.. http://bit.ly/cxWfv #
• #trdev Active and Cooperative Learning (explanation plus gateway to activities): Active learning is the p.. http://bit.ly/4l3Kc9 #
• #trdev Active and Coopeative Learning Techniques (Explanations PLUS Exercises): Explanation of active and.. http://bit.ly/QQ2MR #
• #PerfMgmt Study: Thinning herd from bottom helps (Well, no, but USAToday didn't understand): New resea.. http://bit.ly/XwVbZ #
• #trdev Comparing Student Performance Using Cooperative Learning (IREE): The purpose of this paper is to i.. http://bit.ly/iRqtl #
• #trdev Cooperative Learning Process Guidelines: Another excellent resource on cooperative learning exerci.. http://bit.ly/J4pe2 #
• #PerfMgmt The Case For 20-70-10: Critics call it "rank and yank." But this is the kindest, fairest eva.. http://bit.ly/19mPYU #
• #trdev COOPERATIVE LEARNING IN TECHNICAL COURSES: PROCEDURES, PITFALLS, AND PAYOFFS (Research Report: Res.. http://bit.ly/3ArJXC #
• #trdev Icebreakers: Red or Black (Negotiation, Teams, Conflict: This is a good exercise to use in a negot.. http://bit.ly/3dNrgO #
• #PerfMgmt Vitality curve – Wikipedia, the free encyclopedia: According to Serge Hovnanian from Lebanon.. http://bit.ly/GffCB #
• #trdev A Cooperative Learning Approach to Teaching Social Issues of Computing: The purpose of this articl.. http://bit.ly/nOasN #
• #trdev Creative Categories: This is a creativity exercise where participants generate as many example as .. http://bit.ly/35Ow1k #
• One reason I don't like clicking on tweet links is they often don't go to what is mentioned in tweet.How hard can it be? #
• #trdev Importance of Teams Exercise – It's Free! : Workshop Resources!, For all your Training Needs: This.. http://bit.ly/2wo94g #
• #trdev Call My Bluff Icebreaker Icebreaker Exercise to encourage delegates to get to know each other [] -.. http://bit.ly/1jXWJF #
• #trdev An example in-class exercise: "Value Conflicts": One structured exercise which has become a perenn.. http://bit.ly/1NTb0s #
• #PerfMgmt Why Does Rank and Yank Seem To Work? (The Jack Welch Syndrome): Companies, such as General-E.. http://bit.ly/13iZFB #
• @bfchirpy Zen: How can there be a debate between two people when one is not present? in reply to bfchirpy #
• @bfchirpy Ah. Lingusiticide or as someone said, BS baffles brains. in reply to bfchirpy #
• Informal Learning’s on first, Whats on second, and I Don’t Give a Damn is on Third | The Happy Curmudgeon http://bit.ly/4gh6YO #
• "This just in: 40.55 percent of Twitter tweets are â��Pointless Babble.â��" http://hub.tm/?CNDYB #
• @altmilan I think the article was making a point about the rather poor "research" re: babble. I've been in bars where 99% is babble. in reply to altmilan #
• What do these phrases have in common, and why you should avoid them? | The Happy Curmudgeon http://bit.ly/2NUnqX #
• Definitional Problems Damage the E-Learning/Social Learning Field | The Happy Curmudgeon http://bit.ly/2m14IQ #
• "I am now 100% c onvinced that â��informal learningâ�� has become â��formal" http://hub.tm/?BLwfR Bersin. Silly bunny #
• Jay Cross' focus on CONTROL as defining factor of informal learning is a political agenda, not a learning one. And why term has no meaning #
• Bersin:Where “e-learning” was the big craze in corporate training..,and “blended learning” the craze…“informal learning” next big thing. #
• Glad to hear informal learning, next big thing and next craze according to Bersin. Just what we need. another craze! #
• @ellenfweber Yes, and that's why term "informal learning" is destructive. It creates a sense of false agreement. See http://bit.ly/1NEaki in reply to ellenfweber #
• @ellenfweber Same issue applies to "social learning" except worse. A horrible term due to its history, and borne of ignorance. in reply to ellenfweber #
• Time for baseball and sleep. Out. #
• #trdev Stupid Trainer Tricks – Not Having Enough In-Depth Knowledge of the Subject: Sometimes trainers si.. http://bit.ly/1vtJBA #
• #trdev Challenging the myths about learning and training in small and medium-sized enterprises : implicat.. http://bit.ly/1voEaF #
• #trdev Trainers Do Not Motivate Learners, Cannot Motivate Learners, and Should Not Motivate – Myth?: It's.. http://bit.ly/2wxGyx #
• #trdev Dangerous Training Tricks – Confusing Training With Therapy: Because many trainers lack significan.. http://bit.ly/19qB8X #
• @bncarvin Just-In-Time Learning is a very powerful term, IMHO. The meaning of it seems so much clearer than other terms. in reply to bncarvin #
• @ellenfweber …but what if I learn, but do not demonstrate that learning for a year? And, who judges whether I "show" evidence? in reply to ellenfweber #
• #trdev The "It Was A Bad Group" Syndrome – Common Trainer Mistake: If you've done any amount of training,.. http://bit.ly/3Z2xmb #
• #trdev Reading Rockets: Ten Myths About Learning to Read: There are many beliefs and a great deal of dogm.. http://bit.ly/19bdxS #
• Get your subtle verbal abuse for only $6.49. http://bit.ly/1QEEhP #
• @altmilan It common for trainers to talk about "what's in it for them",which is part of using a motivational strat. in training.Reasonable? in reply to altmilan #
• @xpconcept What you want is an argument. This is verbal abuse. Please go down the hall, you git. in reply to xpconcept #
• @altmilan The instructional model I've used for 30 yrs or so includes a motivational component. Egregious? Nah. in reply to altmilan #
• @chrisandersonis NO, I think the word epic is awesome, dude in reply to chrisandersonis #
• #trdev Trainers Do Not Need To Know Much About The Subject They Are Teaching – Myth or Truth?: There are .. http://bit.ly/28Q6pz #
• #trdev Training Mistakes – Making Excuses and Refusing Responsibility When Learning Does Not Occur During.. http://bit.ly/fNXWw #
• #trdev Learning Styles Not A Good Tool For Trainers To Use To Increase Learning In Training – Training My.. http://bit.ly/4165vB #
• #trdev Stupid Trainer Tricks – Believing All Adults Are Self-Directed Learners: Adult learning principles.. http://bit.ly/12mjwL #
• @EmilyMillerDC – "Pulling the Plug on Positive Thinking — http://hub.tm/?OrDeB REALLY GOOD! #
• #trdev Retention Rates – Hearing, Doing, Seeing – A Training and Learning Myth: So, the upshot is that if.. http://bit.ly/YDrCx #
• #trdev The "I'm Just Giving Them What They Want" Syndrome: It's easy for trainers to fall into the trap o.. http://bit.ly/1ilckD #
• #trdev Believing Adults Will Act Like Adults When In Learning Situations – Stupid Trainer Tricks: Inexper.. http://bit.ly/2wcFG7 #
• RT @jsuzcampos: I worry that there's a movement to reinvent learning entirely &the good stuff will go out like baby w bath water. #lrnchat #
• @cammybean You can be blocked at any level, via your isp, your webhost, the specific site, a blog on the site,etc. What error you gettin? in reply to cammybean #
• @cammybean You can also be blocked via your browser. Some viruses do that. Have you tried a different browser or machine? in reply to cammybean #
• @cammybean Care to pass along the site address? Are you using a router? in reply to cammybean #
• @cammybean Think about what the different machines that can't access have in common. Anti-virus programs can cause this. RU using Vista?Mac? in reply to cammybean #
• @cammybean ok. I discovered that Verizon supplies a firewall. It sounds like it is blocking your own site. http://bit.ly/4o7aKZ in reply to cammybean #
• @cammybean you can also do a search for "verizon firewall" if you need nfo on how to modify/disable. Save you 80hrs on hold! in reply to cammybean #
• @cammybean Just curious. Can you connect to kineoopensource.com ? in reply to cammybean #
• @BudGibson Selective choosing of data is misleading, ya? Why do people that? in reply to BudGibson #
• @cammybean Every time I've set up a network, I was told it should take 20 minutes.It NEVER took less than 8 HOURS minimum.Welcome to nethell in reply to cammybean #
• @cammybean oops. Welcome to "I fixed it heaven", then. There are so many things that can be wrong, it's easy to miss something. in reply to cammybean #
• @cammybean I'm not bad at networks, but truth is, too many variables, too little documentation. Ispent as much as 24hrs setting up simple. in reply to cammybean #
• We are adding sections of Perfect Phrases For Managing Your Small Business to our sm. biz faq page. http://smallbusiness411.org/faq/ #
• @MrSpradlin problem with the question. Most teachers intersperse "lecture" with questions. #edtech #education #edchat #lrnchat #k12 in reply to MrSpradlin #
• In my spam folder: "You can be ugly and stupid as long as your * is big." NOW, they tell me! #
• @IngridCliff I stand in the lawn and lecture the weeds for a few hours. By end of October, they're pretty much gone. in reply to IngridCliff #
• @MrSpradlin I'm not sure what to call it. Maybe we need to specify lecture = > xminutes straight? #edtech #education #edchat #lrnchat #k12 in reply to MrSpradlin #
• @IngridCliff The green method is to use powerpoint to kill them, but I see you've already done the evil deed outside! in reply to IngridCliff #
• "Learn how other midsize companies are staying poised for economic recovery" http://hub.tm/?xeAYU #
• "Website Magazine, Free Website Magazine Subscription" http://hub.tm/?YmTEn Great Mag! #
• "How can management communicate the strategy effectively and assure that the entire organization has bought in" http://hub.tm/?bYFmI #
• "Adding video to your website improves audience engagement, but how do you make it profitable?" http://hub.tm/?bAolR #
• - @rapidbi re:objectives. To me you are describing coaching and therapy, not training. Don't have to be in learners words for them to "own". #
• RT @smallbizIQ: #SMBIZ-FAQ Is Owning Your Own Business For You? Important Questions To Answer FIRST?: (23-Oct-2009) http://bit.ly/3ug9Xz #
• RT @smallbizIQ: Adding sections of Perfect Phrases For Managing Your Small Business to sm. biz faq page. http://smallbusiness411.org/faq/ #
• "just like cholesterol there's good conflict & bad conflict. http://hub.tm/?CFzKx "Conflict Prevention In The Workplace – Using Coop Comm. #
• "When you argue, is your goal to win even if the other person gets hurt?" http://hub.tm/?VQXFk "Learn To Fight Fair Helpcard #

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