Feb 14

Twitter Weekly Updates for 2010-02-14

Posted on February 14, 2010 by Robert Bacal

@geekycyberdad I just caught a few minutes of the undercover boss. Worthwhile? in reply to geekycyberdad #
@altmilan Dang. I missed the cross country check up. Wonder if it's archived somewhere? in reply to altmilan #
@geekycyberdad I don't watch much TV, but maybe I'll record it next week. in reply to geekycyberdad #
@Banana_Spanna Out laptop broke at 13 months, and then after talkin to HP, I get an email ad for accessories for my "new" laptop. HMMMM. in reply to Banana_Spanna #
@marciamarcia I bagged booze to prepare for training seminar I gave client. Also went out with driver testing. #undercoverboss in reply to marciamarcia #
Turning Complainers Into Campaigners: The One Rule for Dealing With Customer Complaints: People wh… http://bit.ly/cvY9Vj #customerservice #
How Customer Service Can Save Billions a Year: Biggest Survey Charts How Companies Save and Lose B… http://bit.ly/dbMn75 #customerservice #
@TDUKcom My wife hurt her back on the Wii and is currently still laid up. Tennis swing too hard and jerky. in reply to TDUKcom #
Hostile Customers and Goats: http://tweetphoto.com/10815325 #
What happens when you lose your temper with a customer? http://bit.ly/aCmWKB #
@smartersmallbiz True, but not all minimum wage ill treated staff care about customer loss! in reply to smartersmallbiz #
@smartersmallbiz I've certainly been in department stores where it seems nobody cares about anything — some national chains actually. in reply to smartersmallbiz #
Difficult Customers: Why give strangers power over your emotions? http://bit.ly/9kQyW8 #
A customer service paradox — difference between what customers want and what customers expect brings both good and… http://bit.ly/9Bs4Sr #
RT @trdev What’s Working in Human Resources http://bit.ly/9TMJ1u #
@drnatalie To believe we can all emulate Zappos success is idiotic. #Scrmsummit #scrm #customerservice in reply to drnatalie #
Itunes: Why does it auto pop to front of my windows screen ever 30 seconds ruining multitasking completely? Stupid. Apple makes bad software #
Brain Functions That Improve with Age – The Conversation – Harvard Business Review: http://bit.ly/a62IOf via @addthis #
@TeamBuildingNY I have an east butt and a west butt but no South Butt. You New Yorkers are odd. in reply to TeamBuildingNY #
@TeamBuildingNY No, I was just tickled by the tweet, so to speak. in reply to TeamBuildingNY #
What are the best motives for an employee (would that be you?) making the effort to provide good quality customer… http://bit.ly/bjGwlG #
@npappy I once had a practice of flossing my customers, but that didn't work any better than drilling them! #customerservice in reply to npappy #
RT @trdev Employee Engagement – The Mad Fad of the 2000’s – A Poor Construct http://bit.ly/aqtGJc #
@Ginaschreck What a waste of a perfectly good chocolate bar. I want to know if he scraped it out of pocket and ate it. I would! in reply to Ginaschreck #
@Ginaschreck I haven't done it either but it gets in the blue corderoy striplets and its hell to lick out. You get tongue gwooves. in reply to Ginaschreck #
Wondering if people can learn to deal with angry, irate and abusive customers in little, bitty nano bits (twenty… http://bit.ly/ddmnSD #
If you are looking for top quality article material on a number of management and work related topics, we licence… http://bit.ly/cJMwpi #
I'll send you a rattle in the morning: Angry customer behave like children. http://bit.ly/b6k7N8 #
FB RT: I'll send you a rattle in the morning: Angry customer behave like children. http://bit.ly/cJAxH2 #
FB RT: Best motives for an employee making the effort to provide good quality customer service? it's the selfish ones. http://bit.ly/9vxzcf #
Good Relationships Will Develop Your Business: If you are unsure of exactly how to grow your clien… http://bit.ly/czoNf0 #customerservice #
@rlavigne42 Actually, trying to succeed "like someone else" ends up wasting HUGE resources. Very costly. #scrm in reply to rlavigne42 #
I expect our 3rd edition of Defusing Hostile Customers Workbook (for public sector) will be finished this quarter. Worldwide distribution. #
Attributes that contribute to the provision of excellent Customer Service: This is a brief reminde… http://bit.ly/bAnRxN #customerservice #
"Social Media Marketing: 12 Essential Tips for Success, Free MotiveLab Marketing Brief" http://hub.tm/yLnSa #
@rapidbi I have a friend who does webdesign who I've worked with (in Canada), in case you would like to contact him. in reply to rapidbi #
@rapidbi No sweat. My friend works in WordPress and so was your site link in your tweet, so assumed that's what you wanted. in reply to rapidbi #
The Pheromone of Client Service: Customer Service within the legal sector is vital. And this arti… http://bit.ly/aYjxkc #customerservice #
FB RT: A customer service paradox — what customers want and what customers expect influences customer behavior http://bit.ly/aUBlix #
Semi official book release announcement: Follow us, fan us or join our ezine list at… http://bit.ly/9KV6Mk #
We plan on becoming the dominant book publisher in Casselman, Ontario, Pop, 4,000 and a lot of cows. We comin at ya. Moo. #
Lawyers Often Lack the Skills Needed to Draw, Keep Clients: Firms are enlisting coaches who work o… http://bit.ly/99FAQJ #customerservice #
Teaching Lawyers to Ask About Customer Service: According to the author of this article, lawyers d… http://bit.ly/bgYUGH #customerservice #
@rapidbi I'm not sure but he doesn't appear to be available at this time. Good luck. It does look like you are doing some cool stuff. in reply to rapidbi #
@YourCustomers What a disgrace (ROI for social) 36 slides (ONE with ROI numbers) #customerservice This isn't research. It's religion. in reply to YourCustomers #
Since all of us are customers, we can draw upon our own experiences to reach out and help upset customers we serve… http://bit.ly/9SakUQ #
FB RT: Be sure to visit our Busylearners/Bacal & Associates Fan page at: http://bit.ly/ai7IJn Right now featuring #customerservice #
@babysteph HP needs to stop giving away handsome bachelors if they are that defective. (hey nothing surpises me about HP in reply to babysteph #
There is no magic formula when it comes to dealing with difficult customers, which is why it's so important to… http://bit.ly/ctHrRz #
FB RT: Special Valentine's day special for learning how to fight fair: 60% off: $3.95 http://bit.ly/cXgQE5 Give the gift of harmony #
I posted 8 photos on Facebook in the album "Graphic Inserts From Our 2010 Book on Customer Service" http://bit.ly/8YNpbF #
@thealeagroup"Credibility Building A http://hub.tm/LeSDm Good advice but are we THAT shallow? See my comments on the article. #
Special Valentine's day special for learning how to fight fair: 60% off: $3.95 http://bit.ly/cXgQE5 Give the gift of harmony #
CEO Robert Bacal booked to do American Management Association Webinar on June 24th, 2010. Stay tune for more info,… http://bit.ly/8XdimO #
@vickiepokaluk Do you have links to really good fan pages on FB? Just getting into it. #nsa10 in reply to vickiepokaluk #
FB RT: CEO Robert Bacal booked to do American Management Association Webinar on June 24th, 2010. #
Have you ever said a cross word as a customer? Of course you have. http://bit.ly/9J6c2P #
Wow! It's almost free. Four bucks for a copy of Learning to Fight Fair is unheard of. Click on the coupons tab… http://bit.ly/al2Y8X #
#leadership Change The Relationship: A leader needs to answer some questions about his/her leadership skills be… http://bit.ly/arz8ac #in #
Quick apology for those who tried to access http://articles911.com, http://work911.com/communication and… http://bit.ly/d7JCps #
#leadership Three Ways of Defining Leadership: The author discusses three definitions of leadership and the sub… http://bit.ly/dnKHrd #in #
#leadership The Day I Didn't Become CEO: Richard Charkin is a Director of Bloomsbury Publishing Plc. This publ… http://bit.ly/cxwVOd #in #
Free whitepaper:Ten Tips for Better Web Meetings Great if you use web technology to reduce meeting costs…. http://bit.ly/9pMBCM #
My favorite subject — workplace performance improvement. Here's a free white paper entitled 4 Ways to Unlock Your… http://bit.ly/9W5Hx6 #
@Ginaschreck Anyone know the best way to encourage one's web visitors to become fans? I'm new to Facebook on this. in reply to Ginaschreck #
@Ginaschreck Our facebook fan page is at http://bit.ly/90kEbZ Having some trouble using their widgets in IE and getting proper placement in reply to Ginaschreck #
#leadership Leading When You Don't Have Formal Authority: Here's three great principles you should add to your … http://bit.ly/aFlPeP #in #
Valentine's Day Special: Hearts, Flowers, and Learn to FIght Fair Helpcard sale: Under 4 dollars. http://bit.ly/cevvUA #
KINDLE your learning — see Busylearners/Bacal offerings on Kindle, performance management, fighting fair, and… http://bit.ly/d7CHgD #
#leadership A Story About Motivation: This is a powerful article about motivation that you won't forget easily…. http://bit.ly/d3b7oZ #in #

Feb 07

Twitter Weekly Updates for 2010-02-07

Posted on February 7, 2010 by Robert Bacal

Last hrs. 66% off Getting The Most From Performance Appraisals For Employees Helpcard – ereader edition. $3.99 http://bit.ly/7naUAV #
RT @trdev Future of Social CRM, Social Network Effectiveness Depends on Understanding Communication Differences http://bit.ly/7gQZrY #
RT @trdev Top Ten Songs That Apply To That Special, Annoying, and Difficult Coworker Part 1 http://bit.ly/69Ym13 #
#leadership Simmas Seven Step Solution for Successful Inclusive Leadership: Do your employees know your name? … http://bit.ly/dBHIDp #in #
@chirpup Another editing tip: Read your text outloud. If it doesn't roll off the tongue, it's clumsy and needs fixing. in reply to chirpup #
#conflict Workplace Bullying Is On The Rise: 5 Verbal Self Defense Tips You Can Use To Beat The Office Bully: A… http://bit.ly/c2XSop #in #
Employee Engagement Is Key To Improving Service Delivery, According To New Report From Kingston Un… http://bit.ly/crn5Kb #customerservice #
@altmilan Were you looking for links about EE or places where it is being discussed? in reply to altmilan #
Learn To Fight Fair Helpcard Mobile version: 64% off ($3.95). Is fighting fair THE key? Could be: http://bit.ly/cjgUwy #
Work-related violence – Customer Service Officer – Case Study: South Yorkshire Passenger Transport… http://bit.ly/caxSBn #customerservice #
#conflict Multi-Dimensional Mediation (Nov. 24) > CPR > News: Multi-dimensional mediation goes beyond the usual… http://bit.ly/bksHpv #in #
Violence at work: a guide for employers – Powered by Google Docs: People who deal directly with th… http://bit.ly/dkYidL #customerservice #
@altmilan Tough to find. Not much on the Internet, so I did something on my own. Probably have to hit the journals to find the good EE stuff in reply to altmilan #
Those that coin the best catchy terms win the battle of truth. #
Thinking of offering course on bamboozlement: eg. Add half a word from science (eg. neuro) and combine with another (marketing) = BIG BUzz #
I'm on to something. I'm going to sell neurotelevisions. Don't matter what they are. They'll sell just on buzz alone! #
Bamboozlement plug: Negative Capability: A Unique State of Reflective Inaction (I'd feel funny accepting money for it, but… #
Products that sell on name only: Psychpods, Neuromusic, trance music, erector set, cortical bliss machine, xtc, #
Seriously, we should take everyone coining BS marketing terms with NO meaning and put them on same island for month. #
Kindle: Learning To FIght Fair Helpcard, now only $5.95. Aren' t you and your kids and spouse worth it? http://bit.ly/9BioP8 #
@altmilan I'll hunt around, but not much time to even breathe. in reply to altmilan #
@altmilan Try starting here for journal articles on employee engagement: http://bit.ly/d1m24H in reply to altmilan #
@altmilan and…http://bit.ly/9kFihv If you find good stuff could you comment in reply to altmilan #
@altmilan ..comment on http://thetrainingworld.com/wp blog article at the top? in reply to altmilan #
RT @rbacal: Violence at work: a guide for employers – People who deal directly with th… http://bit.ly/dkYidL #customerservice #
#PerfMgmt ENGAGEMENT, VIGOR, and MENTAL ABILITY An examination of student engagement, vigor, academic satisfaction… http://bit.ly/aYiCz2 #
#conflict Podcast Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June… http://bit.ly/dsUOzE #in #
#PerfMgmt Antecedents and consequences of employee engagement (Abstract ONLY): Findings %u2013 Results indicate th… http://bit.ly/dp1ZUV #
The enemy is not us: unexpected workplace violence trends. | Goliath Business News: ccording to a … http://bit.ly/dvJQyz #customerservice #
#PerfMgmt Beyond Engagement: Toward a Framework and Operational Definition for Employee Work Passion: (this is jus… http://bit.ly/bncD93 #
Workplace and Classroom Violence Faculty Workshop2007 Ppt Presentation: Another worthwhile pow… http://bit.ly/9wXbcH #customerservice #
"Employee Web Use and Misuse: Companies, Their Employees and the Internet, #HR http://hub.tm/aYZrW #
"The NonProfit Times, Free The NonProfit Times Magazine Subscription" http://hub.tm/WrTYO #
#PerfMgmt Employee Engagement: Bad for Your Health? – BusinessWeek: Not really a criticism here, but a sense that… http://bit.ly/cWKPxM #
Violence and stress at work in the transport sector: This study on violence and stress at work in … http://bit.ly/92DeZ8 #customerservice #
#PerfMgmt EMPLOYEE ENGAGEMENT: CONCEPTUAL ISSUES: The authors of this article explore the construct of employee en… http://bit.ly/d3sjzU #
When Bad Customer Service Leads the Elderly to Violence | BNET Intercom | BNET: Mona Shaw, a 75-y… http://bit.ly/dBQ87Y #customerservice #
@altmilan I believe our book for small business will tank in sales due to terrible title.Good book #writechat #amwriting in reply to altmilan #
FB RT: In the 60's, people took acid to make the world weird. Now the world is weird and people take Prozac to make it normal…. Go figure. #
#PerfMgmt Engagement Surveys: Gallup and Best Companies face criticism: Two of the most prestigious models for mea… http://bit.ly/9XQ7IG #
Profile of victims of customer aggression: case of call-center and retail workers | European Journ… http://bit.ly/c1Pdnz #customerservice #
#PerfMgmt The Meaning of Employee Engagement: The meaning of employee engagement is ambiguous among both academic … http://bit.ly/chW1or #
#conflict Audio Podcast 79–Part 2: The Science of Conflict with Robert Creo and Monique McKay (Oct. 9). > CPR … http://bit.ly/d7Udaa #in #
@cammybean I laugh loudly when someone tells us what IDers "NEEd" to do", or trainers, or any fool saying such things. #ex05 in reply to cammybean #
Customer Violence Policy For Train Workers: Some good stuff here on how railway company wants staf… http://bit.ly/dA325i #customerservice #
@cammybean ..and "trainer need to" assumes a general relevance which is rarely the case — what is needed is to context influenced, yes? in reply to cammybean #
@DebraTemplar ANy particular reason you are asking about being victim of customer aggression? I've worked with thousands! in reply to DebraTemplar #
Using Your Head To Manage Conflict Helpcard http://hub.tm/geNme (Kindle) Don't let conflict master you. Learn to master conflict. #
Training Needs Assessment – Step by Step Helpcard Kindle Store" http://hub.tm/LiCPo New! #
Customer Service and Customer Violence: The role of the ideology of customer sovereignty in jobcen… http://bit.ly/aUY2M1 #customerservice #
Customer Violence – Nursing for Nurses (Blog post and replies): I am working with a focus group on… http://bit.ly/ami0ym #customerservice #
@DebraTemplar Customer abuse of employees way higher than you would think. High risk groups include nurses, government workers. in reply to DebraTemplar #
Redesigning http://conflict911.com Surprised to find we've had over 800,000 actual visitors. #conflict #
Workplace Violence Ppt Presentation: Excellent powerpoint presentation on violence in the workplace. http://bit.ly/aZKqCD #customerservice #
How do we deal with the angry spouse, customer or other individual bent on causing trouble?: We fo… http://bit.ly/93c9LV #customerservice #
Violence at Work – A Guide for Employers and Employees on Dealing with – Powered by Google Docs: A… http://bit.ly/9Zm07C #customerservice #
Customer violence halts re-opening of Courts stores – Business News, Business – The Independen… http://bit.ly/amdhAP #customerservice #
#leadership Formal vs. Informal Leaders: Do you consider yourself to be a leader? Even if you arent officially… http://bit.ly/cUWByI #in #
#leadership Informal Leadership In The U.S. Senate: A research study/paper on informal leadership as it occurs … http://bit.ly/9SQ5W6 #in #
"EContent Free Subscription" http://hub.tm/xgZgR Dang, only good in USA.Research, reporting, on @digital content #
If anyone has seen an issue of EContent mag or gets a free subscription could you update us? http://hub.tm/FdHMo #
@rlavigne42 @altmilan Stories: I think about stories not as anecdotes but as the backbone of org culture, the coin of cultr transmission. in reply to rlavigne42 #
For valentine's day get a copy of Learning To Fight Fair Helpcard: PDF/Print http://bit.ly/aHTMqw –> Kindle: http://bit.ly/bD7II6 #
@altmilan shaking head. Econtent only allows digital access to mag e content for paid subscribers. in reply to altmilan #
@altmilan danger jumping in. I try not to but this topic is a fave of mine — how "stories" form and define personal and corporate realities in reply to altmilan #
@altmilan The website seems good enough — tons of stuff there to explore. For the EContent website: http://bit.ly/Ga6zY in reply to altmilan #
@altmilan Youse guys interested in discussing this on my blog? If so I'll write a wee thing and we can comment there –> twitter in reply to altmilan #
@altmilan I agree, but is the data one would like for many things in orgs a mythical holy grail? Is bad better than none. Can we do "good"? in reply to altmilan #
Authenticity and Sincerity Online: It may not be as amusing as, "On the internet nobody knows you'… http://bit.ly/cSEFje #customerservice #
#leadership Informal Leadership Support: An Often Overlooked Competitive Advantage. – Free Online Library: REND… http://bit.ly/bHhxTw #in #
@altmilan For sure. Let me set something up on my blog or you on yours to discuss what is "good" with re: to data? in reply to altmilan #
If You Build It, Will They Come?: We are living in the conversation age, where one-way communicati… http://bit.ly/ca1sQv #customerservice #
@iOPT Well said. Amazed me that some people will struggle to avoid "formal" learning. Too much work for them #lrnchat in reply to iOPT #
#leadership Timeline of management techniques – Wikipedia, the free encyclopedia: Thought this might be interes… http://bit.ly/9n9Tcd #in #
I posted 5 photos on Facebook in the album "Bacal's Books Avail. At Your Bookstore" http://bit.ly/bsV14x #
@cvdhruve Maybe more insidious. We are losing common definitions, and even "facts" so loosely interpreted no way of telling what's true. in reply to cvdhruve #
One of the best reasons to become a fan of ours is that you'll have access to special "fans of Bacal & Associates"… http://bit.ly/dzwYgJ #
#leadership Implicit Theory of Leadership among Educators.: Although scholars have developed and applied variou… http://bit.ly/9QFoac #in #
@iOPT Rebellion indeed. The rebel and the conformist are both slaves to the constraints of others. in reply to iOPT #
RT @smallbizIQ:Companies Struggle with Social Media Guidelines: http://bit.ly/9pXTb0 #
Kindle? Take look at our series:Performance Management Tools for THIS Century, direct from amazon to you in one minute! http://hub.tm/EjgRN #
HP customer service: great until final person says not to expect their laptops to last more than 1 yrs. "thats what extended warranty is 4" #
HP, I got it. So I pay $x00 for laptop but so badly made I have to pay $200 more to protect myself after 1yr? #customerservice #
@adriftman Join the HP dead laptop club.Mine died after 13 months, problems started after six. Hp says you should have got extended warranty in reply to adriftman #
@BizStories I added my HP customer service horror story. #tech #news http://tinyurl.com/yffhfxz in reply to BizStories #
Understanding Underreporting: An exploration of the underreporting of customer anti-social behavio… http://bit.ly/9AMyDf #customerservice #
I posted 2 photos on Facebook in the album "Helpcards For Busylearners From Bacal & Associates" http://bit.ly/cWIjst #
#conflict Personality Mapping, Conflict management and Team building: Slide show presentation on personality ma… http://bit.ly/9coHx1 #in #
I posted 2 photos on Facebook in the album "Books Published Via Bacal & Associates" http://bit.ly/9xWZTF #
Become A Bacal & Associate Facebook Fan – Keep up with our work/HR/Manaement Tools http://hub.tm/qoCog #

Jan 31

Twitter Weekly Updates for 2010-01-31

Posted on January 31, 2010 by Robert Bacal

Amazon.com: Using Your Head To Manage Conflict Helpcard: Robert Bacal: Kindle Store" http://hub.tm/zCutC #
Amazon Get The Most From Performance Appraisals For Employees Helpcard (Performance Mgmt Tools For THIS Century)Kindle http://hub.tm/iumXR #
"Amazon.com: Learn To Fight Fair Helpcard Robert Bacal: Kindle Store" http://hub.tm/NPxxa #
Frost and Sullivan Considers Role of Call Centers in 'Reviving' Economy: From Manila comes the new… http://bit.ly/6hd5kO #customerservice #
Insurance Providers:Improving Customer Retention through the Contact Center: It is not an easy tim… http://bit.ly/67U3dE #customerservice #
What does it say when you buy $800 computer and odds so bad you HAVE TO buy an extended warranty. 2 dead computers within 3yrs of purchase. #
Scary reliance on technology that is unreliable — according to salesrep. 1/3 of laptops die within about a year of purchase. #
BTW, if you have computer probs, do NOT rely on computer testing its own ram. You HAVE to swap out ram to know for sure. #
@brandingexpert No, not a mac. HP's. Lapttop dead after 14 months, desktop after about 3yrs (tho latter may be just bad ram) in reply to brandingexpert #
@brandingexpert Regular consumer has no chance of fixing machine when it goes bad. I'm a gearhead but the cost in time is huge in reply to brandingexpert #
@SharonGaskin Awfully biased source for research on coaching there, and the concept of self-esteem is very shaky. in reply to SharonGaskin #
@AngeliasArt Good for you. I'm at about 4yrs smokefree and always will be a "smoker", If you ever need to whine or talk let me know. in reply to AngeliasArt #
Amazon.com: Using Your Head To Manage Conflict Helpcard: Robert Bacal: Kindle http://hub.tm/NaRls #
Turning Customer Service Into Sales – An Insurance Industry Perspective: Page 1
White Paper Insura… http://bit.ly/6wsGx0 #customerservice #
@trainingoasis Actually jeff is wrong on several points in his post. Several misinterpretations and myths about learning in the post. in reply to trainingoasis #
Diagnosing Performance Problems Helpcard(Performance Management Tools For THIS Century)KindleStore" http://hub.tm/SEiwJ #
NEWISH Learn To Fight Fair Helpcard Robert Bacal: Kindle Store" http://hub.tm/jSXSJ THE relationship skill for 2010+ ? #
If you need to find something in Cumming, Georgia in google, you are just about out of luck. #
Then again, if you are transfered to Dildo, Newfoundland, and want to search about it in Google, it's not going to work out well,. #
#lrnchat Experiential Learning (Excellent beginning): The ideas on this page have been adopted and adapted to all … http://bit.ly/bBiyVq #
#lrnchat Leadership Development in Private Industry: A Best Practices Review: Best Practices in Leadership Develop… http://bit.ly/9tiWdE #
#lrnchat Leadership Development Planning: A collection of material on leadership and leadership development planni… http://bit.ly/aHapC6 #
Insurance industry could save £80m by improving customer service, say CII and Ernst and Young: Red… http://bit.ly/9p0BBV #customerservice #
Customer Service | Survey: Retail employees not giving good customer service, despite tough job ma… http://bit.ly/cxfs7P #customerservice #
60% off portable ebook version of Getting Most From Performance Appraisals 4 Employees Helpcard until end Jan. http://bit.ly/7naUAV $3.99 #
#lrnchat Leadership Development Practices of Top Performing Organizations: This research project was specifically … http://bit.ly/9HhiJA #
Customer Service | Measuring and managing the customer experience | Retail Customer Experience: Re… http://bit.ly/d2pVRK #customerservice #
Using Your Head To Manage Conflict Helpcard now in Kindle, Mobile and PDF formats http://hub.tm/CQNUg #
Bravo to Symantec for #customerservice and standing by their product by allowing return of software incompatable with 64bit. #
..and a #customerservice raspberry to HP 4 telling me their laptops aren't meant to last much more than 3yrs, even tho mine died at 13mnths #
Hone you performance appraisal and management skills on your KINDLE! (Bacal's books and job aids) http://bit.ly/bDoVuZ #
Customer Service | The 5 biggest retail customer experience stories of 2009 | Retail Customer Expe… http://bit.ly/bw86sJ #customerservice #
#lrnchat Situational Leadership Whitepaper Download (free but requires registration): Read Lessons in Leadership: … http://bit.ly/98g0R9 #
Study: Satisfaction falling with online consumers – Ecommerce – BizReport: Shoppers may be spendin… http://bit.ly/aMJgXH #customerservice #
American Airlines Fails In Service Recovery « Customer Experience Matters: While American Airlines… http://bit.ly/dAaFvD #customerservice #
#lrnchat Learning how to learn: For our purposes, there are two quite different traditions about learning how to l… http://bit.ly/aWxjg4 #
Customer Relationship Management:Back to CRM Basics: Why Social Media-CRM can wait!: Ever heard of… http://bit.ly/d8t1D1 #customerservice #
"Social Media Marketing: 12 Essential Tips for Success Free Marketing Brief" http://hub.tm/ADLwT #
Got a performance appraisal coming up. Get the most from it. 64% off until Feb 1. http://hub.tm/vxPPJ
$3.95. #
Why “Networking” either in person or online, turns me off. http://bit.ly/91heF4 (People as Tools!) #
@RobertaWard: "well if it turns ya off why are ya here then? eh?" Errr, well maybe you should reread what I wrote? #
If you switch to higher resolution monitor, you can't fit as much into your tweet limits! #
@RobertaWard My point is not getting trash networking but treating human beings as objects and tools for self-serving reasons. in reply to RobertaWard #
The Work911 Ezine Issue out.2010 our TEN YEAR Anniversary publishing online in current format. At http://bit.ly/1AAInc #
#lrnchat Personal Construct Theory: Personal Construct Psychology (PCP) is known as such, rather than as a theory… http://bit.ly/d6ufHf #
@altmilan There's a little Enterprise hanging between my…ears. Final frontier indeed. Going where no man has gone b4 in reply to altmilan #
#lrnchat Convergent and Divergent Learning: Hudson (1967) studied English schoolboys, and found that conventional … http://bit.ly/d3LbmB #
#lrnchat Constructivism in learning: Constructivism is the label given to a set of theories about learning which f… http://bit.ly/bGY8AP #
#lrnchat Conversational learning theory; Pask and Laurillard: ordon Pask's work stands rather outside the mainstre… http://bit.ly/9Fcq6b #
#lrnchat Cognitive Dissonance and learning: Cognitive dissonance is a psychological phenomenon which refers to the… http://bit.ly/9RVjoV #
#lrnchat Misrepresentation, myths and misleading ideas: The world of teaching and learning is rife with received w… http://bit.ly/9aceVe #
#lrnchat Memory – Excellent Article To Start: Memory is a very complex topic, much researched and at the heart of … http://bit.ly/8XGl6Y #
#leadership Systems Thinking – A Short Introduction For Regular People: Here's a short understandable brief art… http://bit.ly/bMP2gn #in #
#lrnchat Angles on learning – (Special Merit Award): Extensive explanations of many learning theories and their im… http://bit.ly/a2S1FP #
@cvdhruve Thnx for addition on systems thinking. Amazing how poor the Internet is generally for finding out things. Scary. in reply to cvdhruve #
@altmilan http://bit.ly/aYqlss is absolutely amazing resource for trainers, learners. Get "under the hood of learning". Not 2 difficult in reply to altmilan #
#lrnchat Learning and Teaching (teaching section) (Special Merit Award): This may be the best site (along with its… http://bit.ly/blbkpD #
#leadership Business Action Plan: The Leadership Model – Associated Content – associatedcontent.com: The object… http://bit.ly/bFE7P6 #in #

Jan 24

Twitter Weekly Updates for 2010-01-24

Posted on January 24, 2010 by Robert Bacal

#leadership Nine Characteristics of Effective, Caring Leaders: Nine Characteristics of Effective, Caring Leader… http://bit.ly/5FfVft #in #
#leadership Servant leadership – Wikipedia, the free encyclopedia: Servant leadership is a philosophy and pract… http://bit.ly/5mZGrv #in #
#leadership Servant Leadership 101: There is a swing in corporate boardrooms and human resource training that h… http://bit.ly/4NGlo4 #in #
#leadership Servant Leadership 101: There is a swing in corporate boardrooms and human resource training that h… http://bit.ly/4y89wC #in #
Wondering if HP will do the right thing about our one year+ old laptop with dead screen/dead network wifi button. #
#leadership Servant Leadership in Modern Business – Why Does It Work For Some and Not Others: Author and motiva… http://bit.ly/6OFBIE #in #
#leadership The Historical and Philosophical Influences on: An academic paper on how what influenced Greenleaf … http://bit.ly/5OVr1l #in #
HP wants me to pay more than we paid for the laptop to repair it – this when problems started six months after purchase. #
According to retailer, 1 in 3 laptops fail often just after warranty expiration. HP, is that the lifespan you want for your products? #
HP customerservice. I've spent over $15k as HP customer. Never a penny in future if you don't stand behind your laptop. #
@geogray From the web, I see lots of unhappy stories about HP.Retailer told me HP has highest break rate. Should have returned it months ago in reply to geogray #
Just did a search for hp customer service, and Yikes. I bet ALL major companies have huge complaints list, or appear to. #
Save 60% on mobi ebook format: Getting the Most From Performance Appraisals For Employees Helpcard $3.99 http://bit.ly/7naUAV #
Bacal & Associates enters the "mobile world" Publications avail for ipod/blackberry and also readable on PC -http://bit.ly/7NdSEG #
#leadership What is Servant Leadership?: The phrase Servant Leadership was coined by Robert K. Greenleaf in T… http://bit.ly/6seVMH #in #
#leadership Executive Transition Success Factors: Executive transition is a powerful milestone for an organizat… http://bit.ly/8hBka8 #in #
@HPSupport I have HP laptop with screen + network button failures. Started within 6mths. of purchase, but only completely failed now…1yr+ in reply to HPSupport #
@HPSupport …Wife didn't tell me about the intermitent prob. vendor won't even try to repair, and HP says $430. HP stuff should last>1yr #
@carrie_at_umass Thought: Do we measure efficacy of the phone for pro dev? Or coffee breaks? #eli2010 # in reply to carrie_at_umass #
@carrie_at_umass Maybe for them it will have NO value. Ever think about why you/others feel you have to get everyone onboard? #eli2010 in reply to carrie_at_umass #
@carrie_at_umass Just food for thought — every think maybe you "don't get" other people who you think "don't get" socmed? #eli2010 in reply to carrie_at_umass #
@rapidbi I'm also interested in your Kindle question. We are publishing our helpcards on Kindle, tho, prob. starting this week. in reply to rapidbi #
@LearningPutty Question on HAS to ask. Given you cannot establish cause-effect between (eg) tweets and criteria,is it worth doing poor eval? in reply to LearningPutty #
@LearningPutty 4tracking outcomes,if you can't do it right, chances are your results will MISLEAD. Maj. of socialmed "research" worse than 0 in reply to LearningPutty #
#leadership Insights About the Leadership Transition Process – Resource Center – AFP: During the past seven yea… http://bit.ly/4y0YYx #in #
#leadership Leadership Transition in Nonprofit Management – Associated Content – associatedcontent.com: Sooner … http://bit.ly/4YTPjS #in #
@LearningPutty disagree.Almost 100% of research I've seen uses correlations and doesn't interpret them properly.Sm folks lousy researchers in reply to LearningPutty #
@rapidbi Just an update: We now have 2 Kindle products which resemble job aids, came online today on amazon. We plan another 20 in reply to rapidbi #
@PamWyess @carrie_at_umass Sorry but user experience does not come close to mean quality as you suggest. #
@nethawkcarlotta Social Networking more likely to continue to foster depersonalization and objectification, not empathy #ERP #socialCRM in reply to nethawkcarlotta #
"Solving the Problem or Finding the Guilty – Which is More Effective Leadership? Palagetto For You" http://hub.tm/hZNof #
@carrie_at_umass First you define, in measurable terms, what quality means. TQM stuff (deming, crosby et al had good things on this) in reply to carrie_at_umass #
@carrie_at_umass Need to make the distinction between PERCEIVED quality (highly manipulable) vs. quality (fit for creating results) in reply to carrie_at_umass #
#leadership Leadership Transitions: Keys for Success (EDUCAUSE Quarterly) | EDUCAUSE: Leadership transitions a… http://bit.ly/6XBF0c #in #
#leadership Planning for Leadership Transition: An effective change in leadership from one chief executive to a… http://bit.ly/5XUqDV #in #
@HPSupport Serial 2CE8390RBV Ticket#8034246294 Robert Bacal ceo@work911.com (anything else you need?) Tnx. Presario CQ50 in reply to HPSupport #
@LearningPutty But not ALL education research. I used to be an ed. researcher. I'm not against SoMe. I'm against ignorant zealots. in reply to LearningPutty #
@LearningPutty Yes, absolutely. 4Me results based research done properly is critical, but it never happens BEFORE jump on bandwagon. in reply to LearningPutty #
#leadership Six leadership transition lessons from the new CEO of Citigroup | The Practice of Leadership: A lea… http://bit.ly/6e7auw #in #
#leadership Three Phases of Executive Transition: Executive transitions pass through three distinct phases, eac… http://bit.ly/6MfnFN #in #
@Ginaschreck Nothing new wit us on Kindle either.looks like only solution is straight grunt work for conversions.Got some small pubs online in reply to Ginaschreck #
One more computer down for count. Down to one working HP. Hope it's a software prob and not a hardware one this time. #
@Rob_Moshe if you need icebreakers for groups, try the icebreakers section at http://thetrainingworld.com . in reply to Rob_Moshe #
The Importance of Schedule Adherence in the Call Center: Schedule adherence is one of the main way… http://bit.ly/7OImcf #customerservice #
Traditional call center metrics don't measure success: Why are call centers failing? We asked Ron … http://bit.ly/5KLWCP #customerservice #
25+ hours trying to revive comatose main computer. Up 4 the moment. Now, quest is how almost EVERY redundant backup process failed. Almost. #
@altmilan Indeed, a gift of some burnt offering — hey, I know, the ceo of HP, the maker of accursed machines, slowly bbq'ed in reply to altmilan #

Jan 17

Twitter Weekly Updates for 2010-01-17

Posted on January 17, 2010 by Robert Bacal

The Top Eight Customer Management Trends For 2010 | CustomerThink: As 2009 draws to a close, w.. http://bit.ly/7q7sts
#customerservice #
Hospitals Get Failing Grade on Patient Satisfaction: There were 37.5 million patient admission.. http://bit.ly/4pTg8Y
#customerservice #
What Do Customers Want? (Restaurants): As you created your restaurant, you probably thought a .. http://bit.ly/79ogNL
#customerservice #
Use On-line Feedback Forms to Improve Customer Service: By now, it's evident. Becoming skilled.. http://bit.ly/7f3Mnm
#customerservice #
My book on #customerservice at #12 best seller for Kindle on Amazon customer service books http://hub.tm/ykJhR #
Taking Control of Demanding Customers: No matter how big or how small your organization is y.. http://bit.ly/6RrIFL
#customerservice #
Above and Beyond the Sale: How to Provide Five-Star Service to Your Real Estate Clients: There.. http://bit.ly/6JQumr
#customerservice #
Customer Retention Tips for Today's Challenging Economy: excerpt of a radio show interview con.. http://bit.ly/6idPfH
#customerservice #
@bsdalton #customerservice Tnx for the congrats. I actually made it on the BusinessWeek best seller list for a month for another book. in reply to bsdalton #
My Vista computer randomly rebooting. Q. To track the problem down, or buy a replacement. If I have to reinstall all might as well buy new. #
Ipod Touch arrived – love using those airmiles to get free stuff. Now, to remember to work, not play. Suggestions for apps? #
Amazed at how much less twitter traffic I see, less and less month to month. Attrition rate per month for peep i follow at least 20% #
@manydoorsnet Don't know what types love twitter. I see huge attrition among professionals, small business.I don't follow the "chatty" folks in reply to manydoorsnet #
@MyInstantCoach They are like me (at least when I was their age. (see Foot for research) #career #management #leadership in reply to myinstantCOACH #
@manydoorsnet By far the most common I see are marketers and people selling, which doesn't work well, hence they leave? in reply to manydoorsnet #
Great deal for website owners/bloggers Website Magazine, Free Website Magazine Subscription" http://hub.tm/jpVsS #
@kotof I don't know which Itouch is preferred. Just got mine, but also have a nano and a dead classic. in reply to kotof #
RT @marciamarcia: In the new org, there is no central control. Once again, TOO FUNNY. Comments like this show SocMed weaknesses. #
#leadership Can the Masks of Command Coexist with Authentic Leadership?: Do authentic leaders need "masks of co… http://bit.ly/6ZwuXF #in #
#leadership Enabling and Empowering Authentic Transformational Leaders, or How to Achieve All That You Ever M… http://bit.ly/8lcSCD #in #
Installing Pay-for-Performance Plans in Your Organization Free Online Course (For #HR, Management… http://tinyurl.com/mbhdyb #
@feedity Is there something broken with your service today? Cannot edit anything #
@marciamarcia social media is and social media tools are should be the correct usage, I believe. in reply to marciamarcia #
@TWalk Do you always emphasize plurals? Like boyes and girlses. If you need to mangle language to stand out, probably not well written. #
@AskAroundOttawa Anyone know reputable place to get a laptop repaired? in reply to AskAroundOttawa #
@ram0na I've often commented on similarity of MBTI/typology and horoscopes in terms of the psychology/how people use. in reply to ram0na #
@ram0na There are enough statistical/research problems with #MBTI to be concerned about validity, but bigger prob is how people stereotype in reply to ram0na #
#leadership Building a Leadership Team – Part 3 Balance: A typical leadership team has between 5 and 10 members… http://bit.ly/8bQmn4 #in #
#leadership Building a Leadership Team – Part 1 Mission: Part I: Agreement on the mission
I have seen many lea… http://bit.ly/6Y7MT4 #in #
Shocking absence of free articles/information on line about Servant #leadership. Wonder why? #
"Find Training, Development and Learning Resources, Aids, Exercises free of Spam, Junk" http://hub.tm/kXHBM Gets better every day #
Just been informed my official family title is "Gruncle" for "Great Uncle". I admit it. I'm not so bad. Is that me or what? #
wonder exactly how much time each day I spend "serving" my machines – fixing, moving, maintaining, etc. No, never mind. #
@altmilan Hi, how ya doing? We're busy moving into publishing in a much bigger way in 2010. Still enjoying your time? in reply to altmilan #
@altmilan Moving into broader mass distribution, I think and bcoming more of a publishing company. Mobi version, retitling, rewriting. in reply to altmilan #
Every time I see @altmilan I wonder why you are the alternate one. Can I contact the regular one, somehow? #
@altmilan ahhhh. so there is a rhyme and reason. I like it. So I be alt gruncle rob on line in reply to altmilan #
#leadership Managing Managers: Building a Management Team: If you are a manager who is responsible for a depart… http://bit.ly/8f3kPv #in #
#leadership When Building a Leadership Team, Shut Up and Listen!: Building a team of leaders has been the most … http://bit.ly/6Ldm7d #in #
@Ginaschreck Haven't forgotten about the ebook/kindle stuff. Will update my blog soon with what I found (which is almost nothing) You? in reply to Ginaschreck #
Free audio/video of Using Your Head To Manage Conflict Helpcard | The Happy Curmudgeon http://bit.ly/kc32z #
Hunch. Twitter concerned with drop in participation social engineering participation by forbiding auto unfollows? #
Why do so many Itune store apps not have ANY descriptions? Like, hey, don't tell us about what you are selling, eh? #
#leadership The Right Change – The Change Management Process: Over the last decade organisations have invested … http://bit.ly/92lrC2 #in #
#leadership Planning for Leadership Transition: Your organization's long-term success and viability depend, to … http://bit.ly/6SVtlt #in #
#leadership Classical models of managerial leadership: trait, behavioural, contingency and transformational the… http://bit.ly/8XsX1j #in #
#leadership A REVIEW OF LEADERSHIP THEORY AND COMPETENCY FRAMEWORKS: The report begins with a review of leaders… http://bit.ly/4FAhsW #in #
#leadership Leadership Theories – Eight Major Models: Interest in leadership increased during the early part of… http://bit.ly/7GR3DT #in #
#leadership The 2009 Most Influential Business Thinkers | The Practice of Leadership: Forbes.com released their… http://bit.ly/4EFWo7 #in #

Jan 10

Twitter Weekly Updates for 2010-01-10

Posted on January 10, 2010 by Robert Bacal

If you missed @trdev's tweets to "How People Learn"(online research book) U can browse/access at http://bit.ly/8bGYRq #
@forakerdesign Agree about smbiz websites, but keep in mind that appearance/usability does not always = profit. in reply to forakerdesign #
@OBAMA_CZAR I'd like to see the data on which you draw this conclusion and generalization about government staffing. in reply to OBAMA_CZAR #
@marciamarcia I think your reasoning is…er..nuts, and it suggests that people are there to be used and manipulated, at least to me. in reply to marciamarcia #
#lrnchat Aside. It seems ardent social networkrs sound like they view people as means to ends, and "things" to be used to achieve self goals #
@OBAMA_CZAR I don't understand why you simply copied my message? #
@OBAMA_CZAR So, based on your experience, you generalize about all government? SHould I generalize about women based on you? in reply to OBAMA_CZAR #
@forakerdesign I abs. agree, though it IS harder to make good websites than people think. in reply to forakerdesign #
@OBAMA_CZAR The point is should I generalize about ALL women, based on my experiences with you. Does that make sense to u? in reply to OBAMA_CZAR #
@OBAMA_CZAR How is that relevant to your logical errors regarding generalization about government? in reply to OBAMA_CZAR #
@OBAMA_CZAR How sad. in reply to OBAMA_CZAR #
@Ginaschreck The pay to present has its roots in academic world where conf. presentations may be important for tenure. #
"Four proven ways you can tap into the full potential of every employee." http://hub.tm/faRHi #
"I'm on LinkedIn–Now What???, Free Happy About eBook Excerpt" http://hub.tm/BQKOC #
@Ginaschreck I'm absolutely with you on the speaker thing. And I've been asked to do it. And refused. Takes Chutspa to even ask. in reply to Ginaschreck #
@Ginaschreck BTW, I know some "professional orgs" that scam people using this exact approach. Nobody but presenters attends. all pay. in reply to Ginaschreck #
"Customer Relationship Management: Secrets to CRM Success, Free Microsoft Corporation Webcast On-Demand" http://hub.tm/PsALR #crm #scrm #
Using Positive Language by Robert Bacal http://is.gd/nRCx focuses on the importance of the words we use and how it affects others. #
Hypersensitive customers vote with their feet in light of poor service: Retailers are struggli.. http://bit.ly/8Rjzgm
#customerservice #
Providing Excellent Internal Customer Service – Article by Donna Earl: The foundation for outs.. http://bit.ly/8dP0zG
#customerservice #
No cost methods for better productivity, employee engagement. Delegate properly. Learn to do it right in 30minutes. http://bit.ly/8zhmrb #
Yikes! Worn out by angry shoppers. Free chapters from Defusing Hostile Customers Workbook.http://is.gd/5oUZu Get ready for "returns" #
Taking Care of Your Internal Customers: Just as satisfied external customers lead to financial.. http://bit.ly/7TLvXu
#customerservice #
@Ginaschreck Gina, got a question about whether you are making your ebook avail. on amazon in pdf format and how? Could you get back to me? in reply to Ginaschreck #
@Ginaschreck Ok. Me too. It has changed several times over a few years, confusing. Let's share what we find? in reply to Ginaschreck #
@KateNasser Why don't you link to the primary source? Just wondering if twitterers have ANY sense of how to cite/research #CustomerService #
Internal Customer Service: Getting Your Organization to Work Together: Internal customer servi.. http://bit.ly/5gsHer
#customerservice #
@Ginaschreck The conversions I be working on even from perfect html –> kindle absolute mess. Will prob. have to switch 2 col docs to 1. in reply to Ginaschreck #
@Ginaschreck Gosh. You deserve the compliment. Well, didn't exercise, and need pizza comfort food. Oh well. tomorrow another day. in reply to Ginaschreck #
Understanding Informal Leaders In An Organization (and Benefiting From Them http://jijr.com/hxWY Leadership Center #
-Free subscriptions to Chief Learning Officer, #lrnchat stuff from the gurus like Masie. http://short.to/12iuq No catch, no credit cards. #
@Ginaschreck Hey, I didn't know you were a WII person!!! We do tennis, etc for fitness on WII. I use wrist weights..got bigger "guns". in reply to Ginaschreck #
@richardmaun She did the same to me. You have to wonder about either expertise level or motivation or desire to dialogue lacking. in reply to RichardMaun #
Identifying Internal Customers and Measuring Their Satisfaction: Satisfying customers could be.. http://bit.ly/8k9kaQ
#customerservice #
Managing Customer Service Slide Show Presentation: In this 60 slide presentation, the author l.. http://bit.ly/4Rzrcz
#customerservice #
RT @rbacal: Managing Customer Service Slide Show Presentation: 60 slides http://bit.ly/4Rzrcz #customerservice #
@joshcav No, not transparency, and there in lies the rub. "everyone" as educators creates huge questions re: credibility, value #lrnchat in reply to JoshCav #
Ponder this, #lrnchat. R we experiencing surge in democracy via social media, or biggest dumb down in human history? #
@kasey428 @marciamarcia @iconic88 The smarter you are the harder it is to surround yourself with those smarter. in reply to kasey428 #
Customer Service Strategy Slide Show: A short, concise slideshow presentation (19 slides) on t.. http://bit.ly/7wav95
#customerservice #
@JoshCav no, not transparency, since there is no identity verification. Anyone can be anyone = ZERO transparency #lrnchat in reply to JoshCav #
"Case Study: Pay Per Click Success Story, http://hub.tm/rKMiE Nice to see it can be done! #
Traffic to the Twitter.com Website is declining month over month after a period of huge gains. " http://hub.tm/fzGpl #
The U.S. Can't Manufacture the Kindle Harvard Business Review: http://bit.ly/5YDR5d BE very afraid. #
Customer Relationship Management:CRM Strategy – Business vs. Technology: Having worked on CRM .. http://bit.ly/8sFDmz
#customerservice #
The Problem with VOC? The Customer Isn%u2019t Always Right.: When B2B marketers look for ways .. http://bit.ly/5yJgnI
#customerservice #
The Three "Ds" of Customer Experience: ighty percent of companies believe they deliver a super.. http://bit.ly/8qfAc6
#customerservice #
Build an Experience That Customers Prefer – BusinessWeek: Most companies believe that improvem.. http://bit.ly/86Sd0S
#customerservice #
@iOPT One reason I cut back on delivery was 4 same reason. I got bored at what was good teaching pace, and a bored Robert not a good Robert in reply to iOPT #
Free Book: The 6 Laws Of Customer Experience Â« Customer Experience Matters: Short 11 page fre.. http://bit.ly/7pw8v1
#customerservice #
Why Customer Experience Management Matters: Customer Experience Management is a way for compan.. http://bit.ly/7TbwhA
#customerservice #
What The Heck Is Customer Experience? « Customer Experience Matters: One of the key problems w.. http://bit.ly/4oBpDw
#customerservice #
Customer Experience | 7 keys to customer experience in 2010 | Retail Customer Experience: Desp.. http://bit.ly/7vbrWp
#customerservice #
Being Unique Only Gets You So Far: Building loyalty with your customer experience is simple: i.. http://bit.ly/82B2t8
#customerservice #
Customer Service Tips: Serving Your Customers Without Burnout: Customer service is essential f.. http://bit.ly/5r26nu
#customerservice #

Jan 03

Twitter Weekly Updates for 2010-01-03

Posted on January 3, 2010 by Robert Bacal

@rapidbi I'm actually not sure. I "think" they could mean different things, but I can't articulate the differences even to myself. in reply to rapidbi #
#lrnchat Elaboration Theory (Reigeluth) at Learning Theories: The paradigm shift from teacher-centric i.. http://bit.ly/89mw45 #
@rapidbi The two sets are different sorts of things. Internal/external refer to location. Not sure about intrinsic/extrinsic #motivation in reply to rapidbi #
@3keyscoach Oddly enough, I'm getting out of blogging, and moving back to permanent static web content #blogchat in reply to 3keyscoach #
@shannonevans I've had great search engine results with static pages. Not sure that blogs provide/will provide SEO advantage. #blogchat in reply to shannonevans #
@shannonevans I try to stay ahead of the trend. My prediction is blogs will be downgraded in search results over time. #blogchat in reply to shannonevans #
@shannonevans I've been at this over 10 years. Getting "revisited" is irrelevant to webrank IMO. Blogging can create SEO problems #Blogchat in reply to shannonevans #
@shannonevans IMO user experience is NOT enhanced via blogs, navigation, lack of front page focus, etc. #Blogchat in reply to shannonevans #
@AtlantaPR Why do you think blogs are better than static pages for building lots of new optimized pages? Do you lack skills? #blogchat in reply to AtlantaPR #
@CASUDI I build content without blogs, and I use rss feeds for my static sites. 4 peeps without the tech. skills, CMS ok. #blogchat in reply to CASUDI #
@PhxREguy Low quality content, issues with incoming link quality and outgoing. Poor visitor experience. Google pays attention #blogchat in reply to PhxREguy #
#lrnchat Social Learning Theory (Bandura): Banduras Social Learning Theory posits that people learn fr.. http://bit.ly/5IlmfK #
#lrnchat Attribution Theory (Weiner): Weiners attribution theory is mainly about achievement. Accordin.. http://bit.ly/4QtE3N #
#lrnchat GOMS Model (Card, Moran, and Newell) at Learning Theories: The GOMS Model is a human informati.. http://bit.ly/8tFyoN #
#lrnchat Cognitive Theory of Multimedia Learning (Mayer) at Learning Theories: cognitive theory of mult.. http://bit.ly/8c0aXM #
@3keyscoach Blogs generally structured as journals/diaries and nav reflects. Hard to find the evergreen content. I'm interested in QUALITY in reply to 3keyscoach #
@3keyscoach ..content, not quantity. Evergreen easily found expert content much more valuable. Many more reasons. in reply to 3keyscoach #
@AtlantaPR Lots of reasons. Blogs not structured well. Use Content Management System if you must and like your visitors #blogchat in reply to AtlantaPR #
@AtlantaPR Also, 4 business, better to learn the simple skills to update website and STAND OUT among the blogs. #blogchat in reply to AtlantaPR #
RT @shannonevans: Static pages must get updated frequently to get revisited also need a local search listing" #Blogchat NOPE. #
@3keyscoach I agree with you on timesensitive blogs, but most people use them to replace websites per se. Poor tools for enduring content in reply to 3keyscoach #
@3keyscoach Not sure what you mean by testing evergreen content continuously. Explain? (tnx for this discussion) #blogchat in reply to 3keyscoach #
@3keyscoach Business ex. where blogs better: Daily or frequent specials announcements. Although I'd rather use an email list system in reply to 3keyscoach #
@AtlantaPR I understand there are standout blogs, but most are templated, have similar awkward nav structures that interfere with finding. in reply to AtlantaPR #
@MotivatePeople Explanation: Freq page updates mean more freq. googlebot spidering, but no relation to ranking… #Blogchat @shannonevans in reply to MotivatePeople #
@shannonevans Fresh pages receive a brief "push" in the search engines, but it's only for a day or two, then they drop, which makes sense. in reply to shannonevans #
@shannonevans Why blogs must be lowered by SE's – Because the content IS dated, and "archived". Lowering of rank a MUST for blogposts in reply to shannonevans #
@shannonevans Building new pages doesn't necess mean good SE rankings.No single thing does.Algorithms have hundreds of variables.#blogchat in reply to shannonevans #
@shannonevans Evergreen content works.750,000 page views 4 http://customerservicezone.com narrow nich.Over 3 million total.Same 4othersites. in reply to shannonevans #
@shannonevans True, so claiming blogs help SEO is wrong and possibly misleading. In fact for many it's opposite. For some, it works. in reply to shannonevans #
If you tire of angry customers dumping on you, start with the free chapters from Defusing Hostile Customers Workbook http://bit.ly/5bHBA0 #
@shannonevans On and off, the three big PPC's, but I'm very bad at it. Can't make it work for me. No doubt my own failings. in reply to shannonevans #
@shannonevans not sure what you mean "why busylearners on Twitter" in reply to shannonevans #
#blogchat Another downside of blogs/SEO is that if you allow comments you can't optimize properly. #
@miss_blogger I absolutely agree. The strength of the blog is interaction, but interaction degrades SEO #blogchat in reply to miss_blogger #
@shannonevans I have about 11 active domains developed by accident over 10+ years.Busyleaners.com is the "retail" site.Others are content in reply to shannonevans #
@rapidbi You could consider "motivation" as the energy to cause you to behave, but not related to realism or nonrealism in reply to rapidbi #
@shannonevans Well, I don't keep up all that well. I'm actually just working on that site, it was redesigned a month or two ago. in reply to shannonevans #
@shannonevans I'll officially "debrand" two domains in 2010, which essentially means I'll abandon them, or sell them. in reply to shannonevans #
@Nicholas_Cardot user generated text is non-optimizable for SE's, so for example keyword density hard to control. #blogchat in reply to Nicholas_Cardot #
@3keyscoach there's other issues that sometimes apply including serverloads,security, bad nav structures, difficulty customizing… in reply to 3keyscoach #
@3keyscoach but i AM a thought leader via my books. For some reason also people write blogs like diaries, and it's unprofessional sounding. in reply to 3keyscoach #
@3keyscoach my best advice for small business: find out what everyone is doing and do the opposite. in reply to 3keyscoach #
@3keyscoach last point on #blogchat – MUCH harder to customize blogs compared to html. That's why almost all blogs look alike. in reply to 3keyscoach #
@3keyscoach Some trends have good reasoning but some are arbitrary six of one, half a dozen. For latter always buck the trend. in reply to 3keyscoach #
@3keyscoach I'm fairly confident that we'll see blogs less prominent in search results over next two years if not already. in reply to 3keyscoach #
#PerfMgmt How to Create a Balanced Scorecard-Nine Steps to Success: he Institute's award-winning frame.. http://bit.ly/6R6oeL #
#PerfMgmt Implementation Tips For the Balanced ScoreCard: The Balanced Scorecard text by Kaplan and No.. http://bit.ly/6hhjdd #
#PerfMgmt Yearly Employee Evaluations and Rating Inflation: Fairly good coverage of the reasons why em.. http://bit.ly/4q9PuM #
Got budget for 2009? http://busylearners.com = tools for managing, customer service, conflict prevention, career… #
RT @TrDev: #lrnchat Learning and Transfer (Chapter 3):must read for trainers, anyone interested in learning.Entire book http://bit.ly/8PMU7z #
@bsdalton Do you happen to have a reference for the 64% complain on co's website? need it for my book. #customerservice in reply to bsdalton #
#PerfMgmt The influence of a merit pay guide chart on employee attitudes toward pay at a transit autho.. http://bit.ly/8ni1vY #
@bsdalton Thanks you. Is there any online access? Link maybe? in reply to bsdalton #
@egilje2 Thanks for taking the time to find the link. Much appreciated. in reply to egilje2 #
@NextNate Quite funny. The link to PCM Credibility doesn't lead anywhere. Karma? in reply to NextNate #
RT @royatkinson: Tonight's Groaner: The baguette reminds me of an airship… Is it a Bread Zeppelin? #humor #
@TheSunQueen Pass/aggress. Acknowledge briefly the underlying possible emotion, ignore surface response. #fb #biz #Smallbiz #CEO in reply to TheSunQueen #
Q: How do you handle Passive Aggressive individuals? #fb #biz #Smallbiz #CEO Probably stuff on this at http://conflict911.com #
#PerfMgmt Book References: Pay For Performance, Performance Appraisals, Merit Pay, Civil Service Effec.. http://bit.ly/6NIXw4 #
#PerfMgmt Executive Summary (Six Pages): Executive summary explains the purpose of the project, scope .. http://bit.ly/87PJ5j #
#PerfMgmt Findings and Conclusions Regarding Performance Appraisal and Merit Pay (Chapter 8): In the c.. http://bit.ly/6UEahK #
#PerfMgmt Introduction (Chapter 1): the committee was asked to review current scientific knowledge abo.. http://bit.ly/7Ew8pe #
@KateNasser Question: Did you read the article you linked to? Doesn't seem like it. @bobbymartin #CustomerService in reply to KateNasser #
RT @ajeanne: Students have preferred learning styles It's just that catering to them is beside the point http://tinyurl.com/ydzg85l #lrnchat #
@altmilan Funny. How many YEARS have I been saying learning styles not useful in instruction/teaching? #lrnchat in reply to altmilan #
#PerfMgmt Pay for Performance: Evaluating Performance Appraisal and Merit Pay-Front Matter: Preface an.. http://bit.ly/56iXv2 #
@rapidbi Waiting for my ipod touch to arrive (from airmiles) Is this a BIG concern? in reply to rapidbi #
@KateNasser Sigh. If you print it out and read it that way, it's easier. Sorry, but the article doesn't say what you said it does. #
@rapidbi 4 hours? I gather that would be for online work? Any idea about life for playing music/mp3? my other ipods do really well at that. in reply to rapidbi #
@rapidbi Is android installable on the Touch? (just wondering) in reply to rapidbi #
@KateNasser Respect means not misleading people, and not misinterpreting their work or confusing. #BeOriginal #CustomerService #Teamwork #
@KateNasser When accuracy and precision ignored and people don't bother to read properly,not respect #BeOriginal #CustomerService #Teamwork #
@rapidbi Thanks for the iTouch info. The Nano and the Classic both have/had such good battery life for mp3's, figured the same. 8hrs. not gd in reply to rapidbi #
@rapidbi Makes sense with the screen size. Any experience using an iTouch for reading pdf's? in reply to rapidbi #
#PerfMgmt Pay for Performance: Perspectives and Research (Chapter 5): This chapter is organized around.. http://bit.ly/532A8h #
@JenniferVMiller #InformalLearning Funny! Informal is how it's always been done, not the future, it's the past as all the numbers show. in reply to JenniferVMiller #
#PerfMgmt Performance Appraisal: Definition, Measurement, and Application (Chapter 4): oals: to create.. http://bit.ly/6lUxMr #
#PerfMgmt Private-Sector Practice and Perspectives (Chapter 6): his chapter offers a broad-brush pictu.. http://bit.ly/7XyadF #
#PerfMgmt The History of Civil Service Reform (Chapter 2): In this chapter, the authors provide some b.. http://bit.ly/5w0267 #
#PerfMgmt The Importance of Context With Respect to Performance Appraisal Success (Chapter 7): Our rev.. http://bit.ly/6W1Qg4 #
#PerfMgmt The Nature of the Evidence (Chapter 3): his chapter does not aim to provide a comprehensive .. http://bit.ly/5pgfOf #
"In 2010 businesses are going to return to a focus on delivering business value, this is your last day of hype, enjoy" http://hub.tm/LFJHl #
It occurs to me how cool it would be to have Twitter "channels" like sports, games, music, quotes. Maybe the chaos is function, or not? #
@Juanhijo My problem is I'd rather NOT see quotes, sayings most of time, same with other topics. Lists might work? in reply to Juanhijo #

Dec 27

Twitter Weekly Updates for 2009-12-27

Posted on December 27, 2009 by Robert Bacal

#lrnthe Instructional Approaches: Chapter 2: Instructional Models, Strategies, Methods, .. http://bit.ly/7P7e4r #bacal #lrnchat #
#lrnthe Successful intelligence in the classroom Theory Into Practice: any students coul.. http://bit.ly/8L47l7 #bacal #lrnchat #
#lrnthe Cues, Questions, and Advance Organizers Researched-Based Strategies (Advanced Or.. http://bit.ly/6LzRSh #bacal #lrnchat #
#lrnthe Cognitive Theories of Learning: Recommended. Three cognitive learning approaches.. http://bit.ly/7bdPur #bacal #lrnchat #
http://bit.ly/7ZcRdr Twitter actually has revenue! Google & Microsoft Pay Twitter to Index Twitter #
@ahyes If I make,$1,000 day via the sites/tools I have at neosurge, but with small margins, I'm obligated to move NOW, or risk lost days. in reply to ahyes #
@nenolod If I make,$1,000 day via the sites/tools I have at neosurge, but with small margins, I'm obligated to move NOW, or risk lost days. in reply to nenolod #
@devthoughts Ok. I appreciate the hint re: backups. I think there are ways to say things that might be better, in this case. #neosurge in reply to devthoughts #
@nenolod I'm not saying I make that kind of coin. As for moving, they have done a good job for me, so I'll play things day to day. in reply to nenolod #
Part of my 2010 resolution 2be more constructive, looking at social media as communication. Comments invited http://bit.ly/6xzH0q #
What Platforms and Tools Are Considered Part of Social Media? http://bit.ly/7WOHPE #
How is Twitter particularly prone to viewers distortion syndrome – appearance of many more "readers" than exists? http://hub.tm/fJHdQ #
RT @rbacal: How Twitter prone to viewers distortion syndrome – appearance of more readers than exist? http://bit.ly/7EmyVz /lrnchat #
#lrnthe Conditions of Learning (R. Gagne): Straightforward explanation of Gagne's approa.. http://bit.ly/59CaLB #bacal #lrnchat #
#lrnthe Instructional Design / Learning Models/Theories: Another comparitive chart, in g.. http://bit.ly/8vlI8x #bacal #lrnchat #
#lrnthe Instructional Design Approaches: A chart that compares Behaviorist / Objectivist.. http://bit.ly/7kwMju #bacal #lrnchat #
#lrnthe Comparison of Learning Theories and Implications for Instructional Design: Recom.. http://bit.ly/7wP8Py #bacal #lrnchat #
Good news: McGraw-Hill and I doing second editions of three of my books to be published in 2010! Performance mgmt. and customer service #
Designing book covers for edocs! I need help. Anyone have ways to make it easier? #
Just wondering if there are any wii virtua tennis folks out there maybe lookin for a game or two. #
Looking forward to including social media scrm twitter in 2nd edition Perfect Phrases For Customer Service (McGraw-Hill) #
Engagement Is Not A Metric, It's An Excuse |: Avinashs skepticism about the possibility of de.. http://bit.ly/5kr9r0
#customerservice #
Bet you wish you'd read the free chapters, Defusing Hostile Customers Workbook. http://is.gd/5oUZu Boxing Day Grrrr. #
Customer Engagement Is Measurable: The biggest issue with the way the term engagement is used .. http://bit.ly/6bE71g
#customerservice #
Measuring Online Engagement: What Role Does Web Analytics Play? |: hat aspect of customer enga.. http://bit.ly/5PfCGI
#customerservice #
@rapidbi Do you believe internal motivation = intrinsic mot. and external = extrinsic? in reply to rapidbi #

Continue reading →

Dec 20

Twitter Weekly Updates for 2009-12-20

Posted on December 20, 2009 by Robert Bacal

@b2bspecialist By SMB, do you mean small businesses? in reply to b2bspecialist #
@b2bspecialist Nothing here on SMB. Always open to ideas, though. in reply to b2bspecialist #
@Michael_Knutson Glad you found the multiple intel. stuff good. Did you know the idea of multiple I goes back some fifty years? in reply to Michael_Knutson #
Where Recruitment and Social Media Meet. Free OnDemand Webinar on using soc. media for recruitment. A do not miss! http://is.gd/5ltti #
#lrnthe Multiple Intelligences, Part 2: WHAT ARE THE MULTIPLE INTELLIGENCES that Howard .. http://bit.ly/8v5gTe #bacal #lrnchat #
-Better productivity, employee engagement thru delegation. Learn to do it right in 30minutes. http://bit.ly/8zhmrb #
Learn to use social media to benefit your business recruitment process! http://is.gd/5ltti FREE OnDemand Webinar #HR #
#lrnthe The Psychomotor Taxonomy: Bloom recognized that there are three domains that aff.. http://bit.ly/4nwo1R #bacal #lrnchat #
Invaluable advice on how to diagnose and identify barriers to performance regardless of current employee levels. http://short.to/1x9y #
-Fighing fair: Such a life skill! Is it ever 2early to teach kids 2argue without hurting. http://bit.ly/5BK96W #
Thinking my new years resolution will be to be nicer online, more polite. Do you want crusty curmudgeon? Or nice? #lrnchat #
"The Power of Lutefisk" http://hub.tm/dHlxw You MUST read this for a huge ROFL experience. It's a masterpiece. #
@glfceo I commented on the post. Thanks. It's an important issue. #scrm #crm #e20 in reply to glfceo #
#lrnthe The Affect of Multimedia on the Learning Process: Is there a difference in the l.. http://bit.ly/7hxb6I #bacal #lrnchat #
@iOPT I dunno Don. A little voice in my head is going, Oh No, not the porky curmdugeon, which altho true, is not what I want! in reply to iOPT #
@D_Chan If you can tweet without disrupting audience or person at front, works for me. You WILL miss things, but it's your choice. #lrnchat in reply to D_Chan #
Trying to figure why anyone believes automated customer support on Twitter will be any better than the last 20yrs of autosupport off twitter #
@glfceo Q: How is an auto response via twitter better than one via email/autoresponder/or via faq, autotelephone? #scrm #crm #e20 in reply to glfceo #
@iOPT That suggests Twitter acts ON companies, rather than being a customer service delivery channel that works? in reply to iOPT #
@iOPT Cripee..crunchy conservative or lumpy curmudgeon/liberal? Well, the first one is out of the question. I'll ask wife.No, err, betternot in reply to iOPT #
@glfceo I think it's time to examine the assumptions underlying what we do with –> #scrm #customerservice #crm in reply to glfceo #
… http://tinyurl.com/yejc8k8 #
… http://tinyurl.com/yaxuslo #
#lrnthe Enhancing Multiple Intelligences Through Multimedia: This article presents how m.. http://bit.ly/7QEuEr #bacal #lrnchat #
@iOPT No question that if done wrong –> bad news, but I am sceptical re: it's use as customer service tool. in reply to iOPT #
@iOPT more on transparency. Ever do a search for Hosting company, tv sat. company? Far MORE complaints on web than on twitter. in reply to iOPT #
#lrnthe Howard Gardner's Multiple Intelligences: Howard Gardner (1983) proposes in his b.. http://bit.ly/64oO2L #bacal #lrnchat #
Delegation the most powerful free managerial technique to create more time in day, build employee engagement. How? http://short.to/10ec8 #
Diagnosing Performance Problems – A Constructive Approach To Improving Employee Performance http://short.to/1x9y #
#lrnthe Howard Gardner's Multiple Intelligences: TODAY, MOST PEOPLE KNOW A LITTLE BIT AB.. http://bit.ly/6tPgsC #bacal #lrnchat #
All you need to fight fair. Just add you. Disagree without hurting, reduce anger, and the makeups are sweet. http://bit.ly/5BK96W #
#TRdev as Tool to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #
Workplace Bullying: How to recognise and deal with bullying in the workplace … http://tinyurl.com/yejc8k8 #
Just thought I'd share my books. I forget to tell people. Robert Bacal: http://bit.ly/8jAdsc Baad marketing! #
PPC campaign not working? Case study shows how to optimize PPC program, triple visits/save money! http://is.gd/5ltKl #
#difcust What is the CARP system for defusing angry and difficult customers?: The CARP system wa.. http://bit.ly/4PRa2c #bacal #
Yikes! Xmas Shoppers. Free chapters from Defusing Hostile Customers Workbook.http://is.gd/5oUZu Get ready for "returns" #
What To Do When Your Best Customer Is a Bully … http://tinyurl.com/yaxuslo #
The Secret to Selecting the Right CRM Solution – destinationCRM.com … http://tinyurl.com/yd9bo8g #
Diagnosing Performance Problems walks you thru the entire diagnostic process so you can get to the real or root cause. http://is.gd/5mjUY #
Learn basics of using social media to benefit your business recruitment process! http://is.gd/5ltti FREE OnDemand Webinar #HR #
@AmbidexterMan That's a rather good point on the bully NOT being "best" customer. I suppose author meant moneywise. in reply to AmbidexterMan #
#difcust Live With Heart – Handling Difficult People: It's quite clear that if you treat people .. http://bit.ly/7bMCoD #bacal #
#difcust Dealing with Difficult People, Part 1: Each of us has a "difficult" person hiding insid.. http://bit.ly/6VvGEK #bacal #
Cranky Customers Coming in 9 days: Free chapters from Defusing Hostile Customers Workbook.http://is.gd/5oUZu #
No cost methods for better productivity,employee engagement more important in recession. Delegate!Learn to do it right. http://bit.ly/8zhmrb #
#difcust Article: Dealing with Difficult People, Part 2: This article will help you understand h.. http://bit.ly/4rvocQ #bacal #
What To Do When Your Best Customer Is a Bully … http://tinyurl.com/yaxuslo #
The Secret to Selecting the Right CRM Solution – destinationCRM.com … http://tinyurl.com/yd9bo8g #
Learn how to make your HR Department more efficient with Human Resources Information System (HRIS) … http://tinyurl.com/yet5fuk #
#lrnthe Gestalt Theory: There are many laws of Gestalt theory that instructional designe.. http://bit.ly/7Mkl1h #bacal #lrnchat #
#trdev as Tool to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #lrnchat #
Customer Engagement Model: A somewhat complex model regarding Customer Engagement, which seems.. http://bit.ly/4ZlfTg
#customerservice #
RT @trdev Social Media Basics for Recruiting http://bit.ly/5isglz Free on demand webinar – when YOU want it. #
HEELP. Have 5, need five more: Top Ten Songs That Apply To Special,Annoying,and Difficult Coworker http://bit.ly/5rPmou #
Silent majority risk worse customer service as companies monitor Twitter, Facebook: Consumers .. http://bit.ly/6O4MdN
#customerservice #
Encouraging customer engagement or preventing customer disengagement? « Agora: Most accounts o.. http://bit.ly/5Jlpzw
#customerservice #
Executing on a customer engagement model (pdf): Executing on a customer engagement model. Rela.. http://bit.ly/7XSpZX
#customerservice #
#leadership Planning Change Management Communication: Nice article about communication, leadersh.. http://bit.ly/6HXPFO
#in #
Negative Experiences are Driving New Customer Engagement Models: m going to make a bold state.. http://bit.ly/6sZRhc
#customerservice #
@glfceo my keyboard battery died. Sorry, couldn't get it going right. #customerservice #scrm in reply to glfceo #
#lrnthe Right Brain vs. Left Brain: WHICH SIDE IS BEST for processing the job? While the.. http://bit.ly/90Q2Zn #bacal #lrnchat #
#lrnthe Maslow's Hierarchy of Needs: ALL HUMANS HAVE BASIC NEEDS, according to Maslow's .. http://bit.ly/70ctP5 #bacal #lrnchat #
#leadership 10 Characteristics of Superior Leaders – Successful Leader Characteristics – Entrepr.. http://bit.ly/8ZthyJ
#in #
Customer Engagement Scorecard: The Customer Engagement Scorecard is a powerful – yet simple – .. http://bit.ly/4Ykmyh
#customerservice #
Social Media Snapshots of Major Companies: Social Media Snapshots offer a quick glimpse into c.. http://bit.ly/8yO0eK
#customerservice #
@CRM2CMR They can't talk at eye level in Social Med,because they not talking.Important to be precise here.Talking/typing not same #scrm #cmr in reply to CRM2CMR #
If anyone out there would like to contribute sites for inclusion in the #TRDEV search engine, DM your email for invite.http://bit.ly/5TpaBF #
WOW! Just noticed our http://customerservicezone.com has had over one MILLION actual visitors since inception (not page views). #
RT @rbacal: If U would like to contribute sites for inclusion in the #TRDEV search engine, DM your email for invite.http://bit.ly/5TpaBF #
#lrnthe Hypnopaedia: Sleep-Learning: Is hypnopaedia a valid learning tool? Find out more.. http://bit.ly/7pJFY3 #bacal #lrnchat #
Cleaning. How is it I have 4 $2.50 bills? What are the odds of having Two five dollar bills split in halves? Freaky #
Definitions of Customer Engagement: an overview: Interesting collection of different definitio.. http://bit.ly/5naieh
#customerservice #
Kindle question? Am I correct that it won't "speak" regular pdf files? #
@m3ggiesue I'm sorry but I have no idea what you are talking about or to what you refer to? in reply to m3ggiesue #
Closing The Gap Between Customer Expectations and Customer Experiences: In-depth explanation w.. http://bit.ly/8fkFwo
#customerservice #
#lrnthe Learning Styles: Perceiving and Processing: This article will focus on differenc.. http://bit.ly/5bETAd #bacal #lrnchat #
How Consumers Killed Customer Service Business – Technorati: The problem is that retailers did.. http://bit.ly/7rLYqb
#customerservice #
Guilford's Structure of Intellect: http://bit.ly/6CqaTc Originator of Multiple Intelligences. Born 1897 #lrnchat #
@MikeAbrams Actually Mike, brains don't work in halves. You can't use your left or right brain, only the whole thing t in reply to MikeAbrams #
@SharonGaskin Sharon, I don't know who richard bacon is, but couldn't you time shift him so you can listen when you want? in reply to SharonGaskin #
@Ginaschreck Just dropping in. THAT is amazing (SL), and you know I'm not easily impressed by social media. #lrnchat Sorry, gotta run. in reply to Ginaschreck #
@Ginaschreck Umm. you were calling me, but I'm lost. I'm watchin on joelfone. #lrnchat in reply to Ginaschreck #
@Ginaschreck I'll be Baaackkk. I don't anticipate any free time until the new year, but I'll put SL on my to do/enjoy/learn list… in reply to Ginaschreck #
@Ginaschreck Believe it or not in late 1970's I was programming simulation for teaching teachers questioning/interactive skills in BASIC. in reply to Ginaschreck #
@StoreStrategies Re: styles. Not great article but it has most things right.http://bit.ly/aRKUh #elearning #astd #articulate in reply to StoreStrategies #
Workplace Bullying: How to recognise and deal with bullying in the workplace … http://tinyurl.com/yejc8k8 #
#lrnthe Guilford's Structure of Intellect: IN GUILFORD'S STRUCTURE OF INTELLECT a person.. http://bit.ly/6CqaTc #bacal #lrnchat #
@m3ggiesue I think you made a comment about customer service and wage levels remaining unchanged. It sounded interesting. in reply to m3ggiesue #
@altmilan Do you feel like volunteering to add meritous sites to our search engine(s)? Involvement level completely up to you! in reply to altmilan #
@m3ggiesue Ok. I didn't write that, but the point was consumers want lowest prices, hence low pay for CS staff, which is what you mentioned? in reply to m3ggiesue #
@StoreStrategies More established concepts "may" be changing, but oddly, people aren't, relatively speaking. in reply to StoreStrategies #
@m3ggiesue Who said we "deserve it". Good CS costs, as you know. If you want it, companies need to pay for it. So cost gets passed to you. in reply to m3ggiesue #
#lrnthe Cognitive Style Assessment: DEVELOPING INSTRUCTIONAL PRODUCTS for computer-based.. http://bit.ly/8Hp7FO #bacal #lrnchat #
@altmilan the inclusion criteria are at http://bit.ly/5Jng7v and feel free to suggest modifications if you like. in reply to altmilan #
#lrnthe Cognitive Dissonance: COGNITIVE DISSONANCE CAN MOTIVATE and challenge learners t.. http://bit.ly/4QdIkx #bacal #lrnchat #
#lrnthe Brain-Based Learning: This article discusses brain physiology, brain-based learn.. http://bit.ly/5QCXuK #bacal #lrnchat #
#lrnthe Cooperative Group Learning: DO GROUP EFFORTS HINDER LEARNING? Some teachers beli.. http://bit.ly/5HSnoN #bacal #lrnchat #
@Ginaschreck Gina do you know if there's some way to use the Nike+ sensor for cycling? Knees can't handle running anymore in reply to Ginaschreck #
Kindle Q. Anyone know if the text to speech function will work with standard pdf files? #
Top Ten Songs That Apply To That Special, Annoying, and Difficult Coworker Part 1 http://bit.ly/69Ym13 #
@Ginaschreck Thanks. There are bike GPSs/cycling computers but they are expensive. Next year in reply to Ginaschreck #
@iOPT No difference. Actually, blogs waste huge amounts of my time searching since quality is so low. 1/150 probably minimally worthwhile in reply to iOPT #
#lrnthe Cue Summation in Instructional Multimedia: THE CUE SUMMATION PRINCIPLE OF LEARNI.. http://bit.ly/4GEAQp #bacal #lrnchat #
@iOPT Well, to tell the truth, I often give up. I also use goog alerts. I wish they would keep blogs separate in the search engines. in reply to iOPT #
Come On Kindle owners. Help me buy. Does Kindle text to voice regular PDF files? Someone? Bueller? Bueller? #
@iOPT Cool. Thanks Don. I'll try that. in reply to iOPT #
@iOPT There was some "issue" with publishers, etc and text to speech. I thought I read that it won't work for pdf or "unauthorized" files in reply to iOPT #
@iOPT I'm pretty sure it's opt out, but I think I'm going to hold off and wait for a good deal on a netbook for just about the same price in reply to iOPT #
@iOPT I am considering the Kindle because we're going to develop and adapt our content for it. #
#lrnthe Cognitive Load Theory: INSTRUCTIONAL DESIGNERS MUST BE aware of the relationship.. http://bit.ly/5DmLbZ #bacal #lrnchat #
@lydiawilliamson Re: Neosurge I am told that the note posted by you about neosurge closing is false. If you are lying, beware of legalaction in reply to lydiawilliamson #
@lydiawilliamson If you are lying about neosurge, do you have any idea how much of MY money you may cost me? in reply to lydiawilliamson #
@hostnexus. Lawrence, could you get in touch with me. I think I'd like to move all my sites from Leo to a VPS #
#lrnthe APPLYING THE INDIVIDUALIZING INSTRUCTION MODEL WITH ADULT LEARNERS: While about .. http://bit.ly/6wCdW6 #bacal #lrnchat #
#lrnthe Index of Learning Theories and Models at Learning Theories: This is a summary pa.. http://bit.ly/5LdVXn #bacal #lrnchat #
@CRM2CMR #scrm #cmr I've concluded that, to be blunt, most people have no notion of what's involved in communication, and media. in reply to CRM2CMR #
#lrnthe Learning Assumptions: The following are just some of the assumptions about learn.. http://bit.ly/6JhYnP #bacal #lrnchat #

Dec 13

Twitter Weekly Updates for 2009-12-13

Posted on December 13, 2009 by Robert Bacal

#Leadstyles Executive decision – leadership styles of old and young entrepreneurs Entrepreneu.. http://bit.ly/7mmVoL #bacal #
#Leadstyles Leaders And Followers: People want leaders that can create an atmosphere of risk .. http://bit.ly/8x77dL #bacal #
#difcust Handling Difficult Customers – 8 Strategies: In any business our customers are one of o.. http://bit.ly/8M1nTF #bacal #
#Leadstyles Leadership Styles: A nice overview of leadership styles including an explanation .. http://bit.ly/7btYbI #bacal #
#difcust The Equal Opportunity Harasser Part 1: For every harassment complaint and discriminator.. http://bit.ly/5bX07v #bacal #
#neosurge Hmm. My VPS is unavailable, but more worrying is I can't even get to the company site at neosurge.com #
HELP! Need a quick favor. Could someone go to http://bozocentral.com (it's my site) and see if you can connect? It's safe, honest. #
Thanks guys for checking. I needed to know if the prob was local to us, or with neosurge. You are great. Now, do I have time for Xmas! #
#Leadstyles Leadership Styles – Goleman on creating resonance: In order to be able to properl.. http://bit.ly/7V9ksJ #bacal #
#difcust Why is self-control so important when dealing with difficult customers?: If you allow a.. http://bit.ly/7JmhkN #bacal #
"Social Media Basics for Recruiting" Free Webinar #HR http://hub.tm/HPjlR Don't miss this chance. #
"Why 81 percent of executives view knowledge management & collaboration as main drivers for increased productivity" http://hub.tm/iCqaF #
Begin developing an effective business continuity plan designed to minimize the impact of disasters & reduce risk" http://hub.tm/fetWS #
Begin developing an effective business continuity plan designed to minimize the impact of disasters & reduce risk http://bit.ly/8TMPRB #
RT @rbacal: #Leadership Leadership Styles – Goleman on creating resonance: In order to be able to properl.. http://bit.ly/7V9ksJ #
RT @rbacal: #Leadership Styles: A nice overview of leadership styles including an explanation .. http://bit.ly/7btYbI #
#Leadstyles Leadership styles – Using The Right One For Your Situation: Understanding leaders.. http://bit.ly/5n0eS5 #bacal #
#difcust Difficult people at work: how to cope: Do you fizz with anger when that certain someone.. http://bit.ly/6uRRVZ #bacal #
#Leadstyles Leadership styles – Using the right one for your situation: If you are looking fo.. http://bit.ly/8h08Zb #bacal #
#difcust Techniques for dealing with difficult people: Short. During this period of difficult ec.. http://bit.ly/4Adt2y #bacal #
#Leadstyles Leadership Styles Assessment Test – Your Leadership Legacy: Here's a free online .. http://bit.ly/6loo4B #bacal #
#difcust 14 Workplace Personalities and How to Handle Them: Every office is different, but unfor.. http://bit.ly/5wMjGj #bacal #
New Leadership/Management Search Engine hits 1500 search milestone. Nice.http://bit.ly/8q8S2r #
Free Chapters from Defusing Hostile Customers Workbook. Good time of year to be prepared. http://bit.ly/5bHBA0 #
#Leadstyles Leadership Styles Based On Myers Briggs/Jung Typology: Myers-Briggs is a popular .. http://bit.ly/5R81qx #bacal #
#difcust Winning Over a Difficult Customer: Some service providers feel uncomfortable apologizin.. http://bit.ly/530jZn #bacal #
RT @TrDev: "Learning & Development: Arming Front-line and Mid-level Managers to Deliver People and Performance Results" http://hub.tm/YgYBe #
RT @TrDev: "Social Media Basics for Recruiting" http://hub.tm/LxpIX A must for #HR to know about. #
@textWARFARE Misinterpretation of the data. Dell made virtually NOTHING.http://bit.ly/1KjfA #smallbiz #twitter PR BS in reply to textWARFARE #
#smbiz If you think you are going to make money via twitter for your small biz, think again. http://bit.ly/1KjfA #
Want to be as good as Dell at using Twitter? If you are as good you will make an extra $2.45 next year based on $100,000 in current sales. #
Warning on toilet plunger "Caution: Do not use near power lines." Lucky I read it first. #
Warning on Hair Coloring: "Do not use as an ice cream topping" #
#Leadstyles Leadership Styles: When to be a Participative Team Leader: Provides an overview o.. http://bit.ly/5h2BlR #bacal #
#difcust Difficult Customers – There's No Such Thing: Well if there is no such thing as a diffic.. http://bit.ly/66VH16 #bacal #
@textWARFARE I think as a CS tool it's largely a waste of time and money, and almost 0% of companies will get a positive ROI. in reply to textWARFARE #
@gminks Article presents nothing related to ROI. It's a biased, badly reasoned misuse of data http://bit.ly/6b2H4g #lrnchat #SoMe in reply to gminks #
"Credibility – THE Issue For Internet Users, Social Media… " http://hub.tm/dTdrC #lrnchat #SoMe Who To Believe #
Offer your visitors ability to search via The World's Best Leadership and Management search engine. Free custom gadget http://bit.ly/85KjHU #
"Investing in Potential: The Real Danger of Social Media Marketing" http://hub.tm/sSelL #some #
"Beware Social Media Snake Oil – BusinessWeek" http://hub.tm/kjAYE #SoMe #smbiz #
#Leadstyles Lewin's leadership styles: Kurt Lewin and colleagues did leadership decision expe.. http://bit.ly/7lBEP1 #bacal #
#difcust How to Work With Difficult People: We can't avoid them. Difficult people are everywhere.. http://bit.ly/6i09aM #bacal #
#Leadstyles Motivation and Leadership Styles: How do approaches to employee motivation vary d.. http://bit.ly/66xLxd #bacal #
#difcust Difficult Customer Questionnaire: Here's a quick free online questionnaire assessment t.. http://bit.ly/7hqIX8 #bacal #
Work911 Ezine back issues, and free sub. at http://bit.ly/1AAInc (googlegroups) New issue out today. Free stuff, articles, news #
Jumping Off Bridges A Boon To Businesses (How Social Media Experts BS You) http://bit.ly/7RVQ8B #
#Leadstyles Personal Leadership Styles – How to take the Test: Want to understand your own le.. http://bit.ly/8xIxdH #bacal #
#difcust Demanding Customers: Businesses are facing higher customer expectations today, but feel.. http://bit.ly/7WpHCm #bacal #
RT @TrDev: Free search gadget allows your visitors to find icebreakers, games, training help, research for #TRDEV http://bit.ly/6r0qnc #
"Credibility Building Advice – What Does This MEAN?" http://hub.tm/LeSDm Good advice but are we THAT shallow? #
#Leadstyles Project Management Leadership Styles: The author has identified three major proje.. http://bit.ly/8unONU #bacal #
#difcust Trying Times – Difficult Customer Types: Every once in a while, you'll meet difficult c.. http://bit.ly/5FPFUi #bacal #
RT @smallbizIQ: Jumping Off Bridges A Boon To Businesses (How Social Media Experts BS You) http://bit.ly/7RVQ8B #
#difcust Why are some customers so darned difficult and rude?: It's an age old question. Why are.. http://bit.ly/5WoSsn #bacal #
#difcust 5 Ways to Cope With Negative Colleagues: People demonstrate their negative attitudes in.. http://bit.ly/6OHg6c #bacal #
@DannyOutlaw: Adify, an alternative to OpenX http://bit.ly/43J6zp Funny. Spent 10 minutes, without finding details, how to signup. #fail #
Special Tweet Series Announced (Today-Leadership Styles http://bit.ly/7GBsum #leadership (In case you are missing it) #
@DannyOutlaw Too bad. Adify looks promising, but I'd don't do business with companies with sites like that. in reply to DannyOutlaw #
#difcust When Co-Workers Don't Pull Their Weight: I work with three other people. It's really ha.. http://bit.ly/92PwvH #bacal #
#difcust Dealing with Difficult People, Part 3: Dealing with difficult people begins with identi.. http://bit.ly/6Afz5F #bacal #
#difcust Your Nightmare Customer: The author has grouped difficult customers into four different.. http://bit.ly/5oMyQQ #bacal #
Special Tweet Series on #leadership styles finished.http://bit.ly/8mJaar Next Up: #trdev Learning Theories & Instruction #
RT @rbacal: Special Tweet Series on #leadership styles finished.http://bit.ly/8mJaar Next Up: #trdev Learning Theories & Instruction #
Hurray. Officially a Great Uncle Today. Boy, a Boy. #
@KenNadreau How Tall Should a Writer Be? Tall enough so his or her feet reach the ground, if possible. #
#difcust Time to Cut the Ties?: Difficult customers cannot be avoided. But the key is not avoidi.. http://bit.ly/6WwPTT #bacal #
RT @trdev Learn & Development: Arming Front-line and Mid-level Managers to Deliver People and Performance Results http://bit.ly/5c2yh1 #
@EricEmbree @IACEZ Thanks for the congrats on the new arrival. Have to wait to visit. H1N1 precautions. in reply to EricEmbree #
@RobertaHill Do you think the Social Media Today site might be the best on round on the topic? Pretty nifty. in reply to RobertaHill #
@D_Chan Why WOULD you tweet during a session? Can it not wait an hour? So as not to distract? #lrnchat in reply to D_Chan #
RT @jaycross .."We will be designing environments, not courses". #lrnchat Cool idea. But, we've been designing learning environments 20yrs #
@moehlert If you can take notes or tweet without disturbing others (audience and/or speaker) go for it. #lrnchat in reply to moehlert #
RT @ssusarla: Tweet is new age note taking. #lrnchat Why not speak into a digital recorder for notes? Both can be distracting for others. #
In case you don't know re: tweeting. If you reduce eye contact/responsiveness, you will make it 10x harder for skilled speaker to do job. #
@ssusarla I'm curious whether you speak for a living? So you draw the line between a voice recorder and twittering, I guess? #lrnchat in reply to ssusarla #
@cammybean WOW, guys. Re: brain stuff, you might want to read this: http://bit.ly/8kiOQY In short, read primary sources before concluding in reply to cammybean #
@ssusarla Re:Here's a question: What happens if you have 200 people in a hall typing on their laptops? Just wondering? #lrnchat in reply to ssusarla #
@tmiket Cool. I'm going to track how many people RT about "Brain Rules" without apparently having any actual data. Credibility? #lrnchat in reply to tmiket #
RT @TrDev: "Special Tweet Series #3: Learning Theories Applied To Instruction Follow or use #lrnthe http://tinyurl.com/y8cqttp #lrnchat #
@roninchef #lrnchat You might want to check out the recent research on "multitasking" before encouraging people to tweet in sessions. in reply to roninchef #
#difcust Dealing With Difficult People: It seems like no matter what area of life we are in ther.. http://bit.ly/5GSQGR #bacal #
#lrnthe Multiple intelligences and instruction: When designing an educational experience.. http://bit.ly/7yJbpv #bacal #lrnchat #
You can find anything you want at Trainer, Development and Learning Restaurant (Exceptin Alice) http://bit.ly/5TpaBF #
@roninchef If I'm not enjoying a topic, I leave. I don't sit and tweet, or chat, or linkin. Considering others is a good thing.Costs nothing in reply to roninchef #
@mrch0mp3rs Not really taking a position on this because like all SM talk, it's too vague. However, your tweet echos selfishness… in reply to mrch0mp3rs #
@mrch0mp3rs Engagement. A travesty of a word. So, you engage with a machine, when you could engage with content, peers, group leader.Irony in reply to mrch0mp3rs #
Ultimo irony re:tweeting in groups. People who claim "social" is so important, don't care if they disrupt the PEOPLE near them NOW. #lrnchat #
@roninchef I guess you ARE exceptional, special, unique, extra intelligent to disprove the multitasking research. WOW! in reply to roninchef #
@guywwallace Blog post cited in tweets contains zero substantiation or data, yet, people Retweet. Issue of what/how we believe. #
@guywwallace Interest of mine. How myths get made. You know the one about senses, and the one about nonverbals?Enuf people say it–>True? #
@cammybean No, or rather I won't have an opinion unless I see the source docs. His training does not qualify him on neuropsych, tho. in reply to cammybean #
@cammybean How many did you read? in reply to cammybean #
@roninchef So, I guess Tweet people are more selfish than cell phone users, who generally understand concept of consideration #lrnchat in reply to roninchef #
@roninchef Kind of funny that there's a common thread in your tweets about multitasking+tweeting. Self centeredness #lrnchat in reply to roninchef #
@mrch0mp3rs Here. Look. I'm writing it out in whipped cream, to help ya: Self-centeredness. in reply to mrch0mp3rs #
@kelly_smith01 Did I miss Guy's "I believe in…" convo? Can't find it. in reply to kelly_smith01 #
@reward75 Yes, and so it "feels" like we are doing multiple tasks at same time. Other issue is quality of performance #lrnchat in reply to reward75 #
#difcust Dealing With A Difficult Colleague: Most people use the term personality conflict to de.. http://bit.ly/5dTPM9 #bacal #
#lrnthe Multiple Intelligence Theory: Learn more about Howard Gardner's multiple intelli.. http://bit.ly/4VxnUb #bacal #lrnchat #
#difcust Bosses: Learning to Manage a Passive-Aggressive Boss: What do you do if you work for a .. http://bit.ly/63ATnp #bacal #
@iOPT Carr on Mtasking. What a great example of a vapid pointless blog post. No doubt I'm no less a perp, but really! in reply to iOPT #
@tmiket Tnx. Not sure how to explain this in tweet form. 1) U cannot draw real world conclusions based on molec or synaptic behv alone. in reply to tmiket #
@tmiket U cannot real world conclusions that have a sufficient degree of generalization, to be useful. (vis. input) in reply to tmiket #
@tmiket Lay people tend to read one "finding" about brain, and make incorrect extrapolations extending the finding past applicability in reply to tmiket #
@tmiket Too many variables re: brain function to predict GENERALLY what will work best. Have to specify down to task, situation, etc. in reply to tmiket #
@tmiket Finally, (we) particularly trainers, educators, laypeople, almost always UNDERVALUE verbal symbols in thought, learning. in reply to tmiket #
"Social Media Basics for Recruiting, Free Careerbuilder.com On-Demand Webinar" http://hub.tm/UeaHw #HR #
"Keeping hold of your customers, especially in tough economic conditions, Free Oracle Corporation Business Brief" http://hub.tm/AqPLu #CRM #
#lrnthe Problem Based Learning (PBL): The traditional learning environment and PBL are b.. http://bit.ly/5vYkrR #bacal #lrnchat #
#lrnthe Criterion-referenced Instruction: SELF-PACED, INDIVIDUALIZED TRAINING characteri.. http://bit.ly/5tuOMS #bacal #lrnchat #
Learning & Development: Arming Managers to Deliver People and Performance Results:Complementary Research Report http://short.to/10eb0 #
#lrnthe Blended Learning Solutions: This article defines blended learning and its advant.. http://bit.ly/4ARRV4 #bacal #lrnchat #
Learning & Development Tool Improve People and Performance Results:Complementary Research Report http://short.to/10eb0 Expires Dec. 31 #
#lrnthe Multiple Intelligences, Part 1: This article introduces you to Four of the Eight.. http://bit.ly/4BlabL #bacal #lrnchat #
Learn from this PPC success case study –> optimized their PPC program, tripled visits/saved money! http://is.gd/5ltKl #
PPC campaign not working? Learn from this success case study –> optimized their PPC program, tripled visits/saved money! http://is.gd/5ltKl #
-No cost methods for better productivity, employee engagement. Delegate properly. Learn to do it right in 30minutes. http://bit.ly/8zhmrb #
#lrnthe Transfer: A Principle of Learning: The principle of learning known as Transfer o.. http://bit.ly/4niHI4 #bacal #lrnchat #

The Happy Curmudgeon

Robert Bacal's Commentary and Learning Materials For Trainers, Managers, HR

Tag Archives: tweets

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