I’ve had something like 10+ books published and had a long career as a trainer and management consultant, and I’d say that, at the core of all my books lies the issue of communication. I’d also say that almost all the training and consulting I’ve done has had to do, at least in part with communication.

That’s one reason why it drives me crazy when people who otherwise act and speak like they have expertise and understanding put forth broad generalizations as prescriptions for how others should communicate. I understand why they do it. It’s because, in almost every case, they have been indoctrinated into the field of interpersonal communication within a humanistic model of communication is more idealogical than real. It’s simple. That ideology  says, “Always play nice, take nice to everyone”. Extensions of this involve prescriptions like: Continue reading →