Want to lend a hand? A few years back I authored a book entitled “Perfect Phrases for Customer Service, which was published by McGraw-Hill. It’s now time to do a second edition, and one of the additions will be on social media/networking and customer service.
The book itself is oriented towards practical ways to use, and communicate to customers, and/or prevent doing things that will upset customers. It’s very specific, down to things you can say, and it’s more the type of book people reference rather than read through, although it has enough meat to read straight through.