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	<title>The Happy Curmudgeon &#187; difficult people</title>
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		<title>Special Tweet Series #2: Dealing with difficult people and customers-Get Ready</title>
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		<pubDate>Sat, 05 Dec 2009 21:52:33 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[human resources]]></category>
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		<category><![CDATA[#difpeep]]></category>
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		<description><![CDATA[We&#8217;ve set up our second special tweet series, this time on dealing with difficult people and customers. We&#8217;ll be tweeting regularly with help on this subject over the next days. Follow us at http://twitter.com/rbacal Search for all topics/items via #bacal &#8230; <a href="http://www.thetrainingworld.com/wp/site-news/special-tweet-series-2-dealing-with-difficult-people-and-customers-get-ready/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>It’s Not The Difficult People, It’s The Difficult Behavior &#8211; Excerpt From The Complete Idiots&#8217; Guide To Dealing With Difficult People</title>
		<link>http://www.thetrainingworld.com/wp/site-news/it%e2%80%99s-not-the-difficult-people-it%e2%80%99s-the-difficult-behavior-excerpt-from-the-complete-idiots-guide-to-dealing-with-difficult-people/</link>
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		<pubDate>Wed, 22 Apr 2009 23:30:22 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[annoying]]></category>
		<category><![CDATA[behavior]]></category>
		<category><![CDATA[difficult employees]]></category>
		<category><![CDATA[difficult people]]></category>
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		<description><![CDATA[It’s Not The Difficult People, It’s The Difficult Behavior It’s a human tendency to identify people as being difficult or easy to get along with, and that affects how we interact with them. But the question is, is it that &#8230; <a href="http://www.thetrainingworld.com/wp/site-news/it%e2%80%99s-not-the-difficult-people-it%e2%80%99s-the-difficult-behavior-excerpt-from-the-complete-idiots-guide-to-dealing-with-difficult-people/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>The Cost of Difficult People &#8211; Excerpt from Complete Idiot&#8217;s Guide&#8230;</title>
		<link>http://www.thetrainingworld.com/wp/site-news/the-cost-of-difficult-people-excerpt-from-complete-idiots-guide/</link>
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		<pubDate>Tue, 21 Apr 2009 13:24:34 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[difficult people]]></category>

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		<description><![CDATA[The Cost of Difficult People Let’s face it. Most of us try very hard to avoid managing difficult people. Somehow we believe that, left to their own devices, they will “smarten up” or “grow up,” or if we’re really lucky, &#8230; <a href="http://www.thetrainingworld.com/wp/site-news/the-cost-of-difficult-people-excerpt-from-complete-idiots-guide/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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