Posts Tagged difficult people

Special Tweet Series #2: Dealing with difficult people and customers-Get Ready

Posted by Robert Bacal in Site News, Special Tweet Series, customer service, human resources on December 5, 2009

We’ve set up our second special tweet series, this time on dealing with difficult people and customers. We’ll be tweeting regularly with help on this subject over the next days. Follow us at http://twitter.com/rbacal
Search for all topics/items via #bacal

, , ,

No Comments

It’s Not The Difficult People, It’s The Difficult Behavior – Excerpt From The Complete Idiots’ Guide To Dealing With Difficult People

Posted by Robert Bacal in Excerpts-Complete Idiot's Guide To Dealing With Difficult Employees By Robert Bacal on April 22, 2009

It’s Not The Difficult People, It’s The Difficult Behavior
It’s a human tendency to identify people as being difficult or easy to get along with, and that affects how we interact with them. But the question is, is it that some people are difficult or is it their behavior that bothers us?
How Labeling People As Difficult [...]

, , , ,

No Comments

The Cost of Difficult People – Excerpt from Complete Idiot’s Guide…

Posted by Robert Bacal in Excerpts-Complete Idiot's Guide To Dealing With Difficult Employees By Robert Bacal on April 21, 2009

The Cost of Difficult People
Let’s face it. Most of us try very hard to avoid managing difficult people. Somehow we believe that, left to their own devices, they will “smarten up” or “grow up,” or if we’re really lucky, simply quit or go away. It rarely works that way. Still, if you are to be [...]

1 Comment