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	<title>The Happy Curmudgeon &#187; customer</title>
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		<title>Enterprise Workforce Management for Retailers: Enhanced Customer and Operational Productivity</title>
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		<pubDate>Thu, 19 Aug 2010 05:17:53 +0000</pubDate>
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		<description><![CDATA[ Aberdeen surveyed 100 retailers between May and July 2010 to better understand how these organizations are increasing labor management visibility and effectiveness enterprise-wide (70 surveys were used for final analysis). Their results indicate that nearly two thirds of Best-in-Class retailers (64%) are targeting increased workforce management coordination at the headquarters level (with appropriate flexibility by store-level supervisors and managers) to achieve this goal. Additionally, nearly half of all Best-in-Class respondents (45%) are using this approach to formulate and execute longer-term strategic workforce management strategies. The impetus for this centralization comes directly from the desire to enhance the customer shopping experience in the face of increased competition (55% of Best-in-Class). This report examines how retailers are embracing enterprise workforce management (definition in sidebar) to make the connection between an effective, competitive, and profitable shopping experience and a singular, consistent labor management strategy through the organization. Request Free!  <a href="http://www.thetrainingworld.com/wp/human-resources/enterprise-workforce-management-for-retailers-enhanced-customer-and-operational-productivity/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Learning &amp; Development: Arming Front-line and Mid-level Managers to Deliver People and Performance Results</title>
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		<pubDate>Tue, 08 Dec 2009 11:03:24 +0000</pubDate>
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		<description><![CDATA[ Improve Customer Retention Involve Executives Define Competencies Front-line and mid-level managers are the glue that holds organizations together. This report looks at what organizations are doing - content being provided, learning delivery methods used, and tools and capabilities put in place - to develop these key members of the organization. Request Free!  <a href="http://www.thetrainingworld.com/wp/human-resources/learning-development-arming-front-line-and-mid-level-managers-to-deliver-people-and-performance-results/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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