Twitter Weekly Updates for 2010-02-14

@geekycyberdad I just caught a few minutes of the undercover boss. Worthwhile? in reply to geekycyberdad #
@altmilan Dang. I missed the cross country check up. Wonder if it's archived somewhere? in reply to altmilan #
@geekycyberdad I don't watch much TV, but maybe I'll record it next week. in reply to geekycyberdad #
@Banana_Spanna Out laptop broke at 13 months, and then after talkin to HP, I get an email ad for accessories for my "new" laptop. HMMMM. in reply to Banana_Spanna #
@marciamarcia I bagged booze to prepare for training seminar I gave client. Also went out with driver testing. #undercoverboss in reply to marciamarcia #
Turning Complainers Into Campaigners: The One Rule for Dealing With Customer Complaints: People wh… http://bit.ly/cvY9Vj #customerservice #
How Customer Service Can Save Billions a Year: Biggest Survey Charts How Companies Save and Lose B… http://bit.ly/dbMn75 #customerservice #
@TDUKcom My wife hurt her back on the Wii and is currently still laid up. Tennis swing too hard and jerky. in reply to TDUKcom #
Hostile Customers and Goats: http://tweetphoto.com/10815325 #
What happens when you lose your temper with a customer? http://bit.ly/aCmWKB #
@smartersmallbiz True, but not all minimum wage ill treated staff care about customer loss! in reply to smartersmallbiz #
@smartersmallbiz I've certainly been in department stores where it seems nobody cares about anything — some national chains actually. in reply to smartersmallbiz #
Difficult Customers: Why give strangers power over your emotions? http://bit.ly/9kQyW8 #
A customer service paradox — difference between what customers want and what customers expect brings both good and… http://bit.ly/9Bs4Sr #
RT @trdev What’s Working in Human Resources http://bit.ly/9TMJ1u #
@drnatalie To believe we can all emulate Zappos success is idiotic. #Scrmsummit #scrm #customerservice in reply to drnatalie #
Itunes: Why does it auto pop to front of my windows screen ever 30 seconds ruining multitasking completely? Stupid. Apple makes bad software #
Brain Functions That Improve with Age – The Conversation – Harvard Business Review: http://bit.ly/a62IOf via @addthis #
@TeamBuildingNY I have an east butt and a west butt but no South Butt. You New Yorkers are odd. in reply to TeamBuildingNY #
@TeamBuildingNY No, I was just tickled by the tweet, so to speak. in reply to TeamBuildingNY #
What are the best motives for an employee (would that be you?) making the effort to provide good quality customer… http://bit.ly/bjGwlG #
@npappy I once had a practice of flossing my customers, but that didn't work any better than drilling them! #customerservice in reply to npappy #
RT @trdev Employee Engagement – The Mad Fad of the 2000’s – A Poor Construct http://bit.ly/aqtGJc #
@Ginaschreck What a waste of a perfectly good chocolate bar. I want to know if he scraped it out of pocket and ate it. I would! in reply to Ginaschreck #
@Ginaschreck I haven't done it either but it gets in the blue corderoy striplets and its hell to lick out. You get tongue gwooves. in reply to Ginaschreck #
Wondering if people can learn to deal with angry, irate and abusive customers in little, bitty nano bits (twenty… http://bit.ly/ddmnSD #
If you are looking for top quality article material on a number of management and work related topics, we licence… http://bit.ly/cJMwpi #
I'll send you a rattle in the morning: Angry customer behave like children. http://bit.ly/b6k7N8 #
FB RT: I'll send you a rattle in the morning: Angry customer behave like children. http://bit.ly/cJAxH2 #
FB RT: Best motives for an employee making the effort to provide good quality customer service? it's the selfish ones. http://bit.ly/9vxzcf #
Good Relationships Will Develop Your Business: If you are unsure of exactly how to grow your clien… http://bit.ly/czoNf0 #customerservice #
@rlavigne42 Actually, trying to succeed "like someone else" ends up wasting HUGE resources. Very costly. #scrm in reply to rlavigne42 #
I expect our 3rd edition of Defusing Hostile Customers Workbook (for public sector) will be finished this quarter. Worldwide distribution. #
Attributes that contribute to the provision of excellent Customer Service: This is a brief reminde… http://bit.ly/bAnRxN #customerservice #
"Social Media Marketing: 12 Essential Tips for Success, Free MotiveLab Marketing Brief" http://hub.tm/yLnSa #
@rapidbi I have a friend who does webdesign who I've worked with (in Canada), in case you would like to contact him. in reply to rapidbi #
@rapidbi No sweat. My friend works in WordPress and so was your site link in your tweet, so assumed that's what you wanted. in reply to rapidbi #
The Pheromone of Client Service: Customer Service within the legal sector is vital. And this arti… http://bit.ly/aYjxkc #customerservice #
FB RT: A customer service paradox — what customers want and what customers expect influences customer behavior http://bit.ly/aUBlix #
Semi official book release announcement: Follow us, fan us or join our ezine list at… http://bit.ly/9KV6Mk #
We plan on becoming the dominant book publisher in Casselman, Ontario, Pop, 4,000 and a lot of cows. We comin at ya. Moo. #
Lawyers Often Lack the Skills Needed to Draw, Keep Clients: Firms are enlisting coaches who work o… http://bit.ly/99FAQJ #customerservice #
Teaching Lawyers to Ask About Customer Service: According to the author of this article, lawyers d… http://bit.ly/bgYUGH #customerservice #
@rapidbi I'm not sure but he doesn't appear to be available at this time. Good luck. It does look like you are doing some cool stuff. in reply to rapidbi #
@YourCustomers What a disgrace (ROI for social) 36 slides (ONE with ROI numbers) #customerservice This isn't research. It's religion. in reply to YourCustomers #
Since all of us are customers, we can draw upon our own experiences to reach out and help upset customers we serve… http://bit.ly/9SakUQ #
FB RT: Be sure to visit our Busylearners/Bacal & Associates Fan page at: http://bit.ly/ai7IJn Right now featuring #customerservice #
@babysteph HP needs to stop giving away handsome bachelors if they are that defective. (hey nothing surpises me about HP in reply to babysteph #
There is no magic formula when it comes to dealing with difficult customers, which is why it's so important to… http://bit.ly/ctHrRz #
FB RT: Special Valentine's day special for learning how to fight fair: 60% off: $3.95 http://bit.ly/cXgQE5 Give the gift of harmony #
I posted 8 photos on Facebook in the album "Graphic Inserts From Our 2010 Book on Customer Service" http://bit.ly/8YNpbF #
@thealeagroup"Credibility Building A http://hub.tm/LeSDm Good advice but are we THAT shallow? See my comments on the article. #
Special Valentine's day special for learning how to fight fair: 60% off: $3.95 http://bit.ly/cXgQE5 Give the gift of harmony #
CEO Robert Bacal booked to do American Management Association Webinar on June 24th, 2010. Stay tune for more info,… http://bit.ly/8XdimO #
@vickiepokaluk Do you have links to really good fan pages on FB? Just getting into it. #nsa10 in reply to vickiepokaluk #
FB RT: CEO Robert Bacal booked to do American Management Association Webinar on June 24th, 2010. #
Have you ever said a cross word as a customer? Of course you have. http://bit.ly/9J6c2P #
Wow! It's almost free. Four bucks for a copy of Learning to Fight Fair is unheard of. Click on the coupons tab… http://bit.ly/al2Y8X #
#leadership Change The Relationship: A leader needs to answer some questions about his/her leadership skills be… http://bit.ly/arz8ac #in #
Quick apology for those who tried to access http://articles911.com, http://work911.com/communication and… http://bit.ly/d7JCps #
#leadership Three Ways of Defining Leadership: The author discusses three definitions of leadership and the sub… http://bit.ly/dnKHrd #in #
#leadership The Day I Didn't Become CEO: Richard Charkin is a Director of Bloomsbury Publishing Plc. This publ… http://bit.ly/cxwVOd #in #
Free whitepaper:Ten Tips for Better Web Meetings Great if you use web technology to reduce meeting costs…. http://bit.ly/9pMBCM #
My favorite subject — workplace performance improvement. Here's a free white paper entitled 4 Ways to Unlock Your… http://bit.ly/9W5Hx6 #
@Ginaschreck Anyone know the best way to encourage one's web visitors to become fans? I'm new to Facebook on this. in reply to Ginaschreck #
@Ginaschreck Our facebook fan page is at http://bit.ly/90kEbZ Having some trouble using their widgets in IE and getting proper placement in reply to Ginaschreck #
#leadership Leading When You Don't Have Formal Authority: Here's three great principles you should add to your … http://bit.ly/aFlPeP #in #
Valentine's Day Special: Hearts, Flowers, and Learn to FIght Fair Helpcard sale: Under 4 dollars. http://bit.ly/cevvUA #
KINDLE your learning — see Busylearners/Bacal offerings on Kindle, performance management, fighting fair, and… http://bit.ly/d7CHgD #
#leadership A Story About Motivation: This is a powerful article about motivation that you won't forget easily…. http://bit.ly/d3b7oZ #in #