Twitter Weekly Updates for 2010-01-31

Amazon.com: Using Your Head To Manage Conflict Helpcard: Robert Bacal: Kindle Store" http://hub.tm/zCutC #
Amazon Get The Most From Performance Appraisals For Employees Helpcard (Performance Mgmt Tools For THIS Century)Kindle http://hub.tm/iumXR #
"Amazon.com: Learn To Fight Fair Helpcard Robert Bacal: Kindle Store" http://hub.tm/NPxxa #
Frost and Sullivan Considers Role of Call Centers in 'Reviving' Economy: From Manila comes the new… http://bit.ly/6hd5kO #customerservice #
Insurance Providers:Improving Customer Retention through the Contact Center: It is not an easy tim… http://bit.ly/67U3dE #customerservice #
What does it say when you buy $800 computer and odds so bad you HAVE TO buy an extended warranty. 2 dead computers within 3yrs of purchase. #
Scary reliance on technology that is unreliable — according to salesrep. 1/3 of laptops die within about a year of purchase. #
BTW, if you have computer probs, do NOT rely on computer testing its own ram. You HAVE to swap out ram to know for sure. #
@brandingexpert No, not a mac. HP's. Lapttop dead after 14 months, desktop after about 3yrs (tho latter may be just bad ram) in reply to brandingexpert #
@brandingexpert Regular consumer has no chance of fixing machine when it goes bad. I'm a gearhead but the cost in time is huge in reply to brandingexpert #
@SharonGaskin Awfully biased source for research on coaching there, and the concept of self-esteem is very shaky. in reply to SharonGaskin #
@AngeliasArt Good for you. I'm at about 4yrs smokefree and always will be a "smoker", If you ever need to whine or talk let me know. in reply to AngeliasArt #
Amazon.com: Using Your Head To Manage Conflict Helpcard: Robert Bacal: Kindle http://hub.tm/NaRls #
Turning Customer Service Into Sales – An Insurance Industry Perspective: Page 1
White Paper Insura… http://bit.ly/6wsGx0 #customerservice #
@trainingoasis Actually jeff is wrong on several points in his post. Several misinterpretations and myths about learning in the post. in reply to trainingoasis #
Diagnosing Performance Problems Helpcard(Performance Management Tools For THIS Century)KindleStore" http://hub.tm/SEiwJ #
NEWISH Learn To Fight Fair Helpcard Robert Bacal: Kindle Store" http://hub.tm/jSXSJ THE relationship skill for 2010+ ? #
If you need to find something in Cumming, Georgia in google, you are just about out of luck. #
Then again, if you are transfered to Dildo, Newfoundland, and want to search about it in Google, it's not going to work out well,. #
#lrnchat Experiential Learning (Excellent beginning): The ideas on this page have been adopted and adapted to all … http://bit.ly/bBiyVq #
#lrnchat Leadership Development in Private Industry: A Best Practices Review: Best Practices in Leadership Develop… http://bit.ly/9tiWdE #
#lrnchat Leadership Development Planning: A collection of material on leadership and leadership development planni… http://bit.ly/aHapC6 #
Insurance industry could save £80m by improving customer service, say CII and Ernst and Young: Red… http://bit.ly/9p0BBV #customerservice #
Customer Service | Survey: Retail employees not giving good customer service, despite tough job ma… http://bit.ly/cxfs7P #customerservice #
60% off portable ebook version of Getting Most From Performance Appraisals 4 Employees Helpcard until end Jan. http://bit.ly/7naUAV $3.99 #
#lrnchat Leadership Development Practices of Top Performing Organizations: This research project was specifically … http://bit.ly/9HhiJA #
Customer Service | Measuring and managing the customer experience | Retail Customer Experience: Re… http://bit.ly/d2pVRK #customerservice #
Using Your Head To Manage Conflict Helpcard now in Kindle, Mobile and PDF formats http://hub.tm/CQNUg #
Bravo to Symantec for #customerservice and standing by their product by allowing return of software incompatable with 64bit. #
..and a #customerservice raspberry to HP 4 telling me their laptops aren't meant to last much more than 3yrs, even tho mine died at 13mnths #
Hone you performance appraisal and management skills on your KINDLE! (Bacal's books and job aids) http://bit.ly/bDoVuZ #
Customer Service | The 5 biggest retail customer experience stories of 2009 | Retail Customer Expe… http://bit.ly/bw86sJ #customerservice #
#lrnchat Situational Leadership Whitepaper Download (free but requires registration): Read Lessons in Leadership: … http://bit.ly/98g0R9 #
Study: Satisfaction falling with online consumers – Ecommerce – BizReport: Shoppers may be spendin… http://bit.ly/aMJgXH #customerservice #
American Airlines Fails In Service Recovery « Customer Experience Matters: While American Airlines… http://bit.ly/dAaFvD #customerservice #
#lrnchat Learning how to learn: For our purposes, there are two quite different traditions about learning how to l… http://bit.ly/aWxjg4 #
Customer Relationship Management:Back to CRM Basics: Why Social Media-CRM can wait!: Ever heard of… http://bit.ly/d8t1D1 #customerservice #
"Social Media Marketing: 12 Essential Tips for Success Free Marketing Brief" http://hub.tm/ADLwT #
Got a performance appraisal coming up. Get the most from it. 64% off until Feb 1. http://hub.tm/vxPPJ
$3.95. #
Why “Networking” either in person or online, turns me off. http://bit.ly/91heF4 (People as Tools!) #
@RobertaWard: "well if it turns ya off why are ya here then? eh?" Errr, well maybe you should reread what I wrote? #
If you switch to higher resolution monitor, you can't fit as much into your tweet limits! #
@RobertaWard My point is not getting trash networking but treating human beings as objects and tools for self-serving reasons. in reply to RobertaWard #
The Work911 Ezine Issue out.2010 our TEN YEAR Anniversary publishing online in current format. At http://bit.ly/1AAInc #
#lrnchat Personal Construct Theory: Personal Construct Psychology (PCP) is known as such, rather than as a theory… http://bit.ly/d6ufHf #
@altmilan There's a little Enterprise hanging between my…ears. Final frontier indeed. Going where no man has gone b4 in reply to altmilan #
#lrnchat Convergent and Divergent Learning: Hudson (1967) studied English schoolboys, and found that conventional … http://bit.ly/d3LbmB #
#lrnchat Constructivism in learning: Constructivism is the label given to a set of theories about learning which f… http://bit.ly/bGY8AP #
#lrnchat Conversational learning theory; Pask and Laurillard: ordon Pask's work stands rather outside the mainstre… http://bit.ly/9Fcq6b #
#lrnchat Cognitive Dissonance and learning: Cognitive dissonance is a psychological phenomenon which refers to the… http://bit.ly/9RVjoV #
#lrnchat Misrepresentation, myths and misleading ideas: The world of teaching and learning is rife with received w… http://bit.ly/9aceVe #
#lrnchat Memory – Excellent Article To Start: Memory is a very complex topic, much researched and at the heart of … http://bit.ly/8XGl6Y #
#leadership Systems Thinking – A Short Introduction For Regular People: Here's a short understandable brief art… http://bit.ly/bMP2gn #in #
#lrnchat Angles on learning – (Special Merit Award): Extensive explanations of many learning theories and their im… http://bit.ly/a2S1FP #
@cvdhruve Thnx for addition on systems thinking. Amazing how poor the Internet is generally for finding out things. Scary. in reply to cvdhruve #
@altmilan http://bit.ly/aYqlss is absolutely amazing resource for trainers, learners. Get "under the hood of learning". Not 2 difficult in reply to altmilan #
#lrnchat Learning and Teaching (teaching section) (Special Merit Award): This may be the best site (along with its… http://bit.ly/blbkpD #
#leadership Business Action Plan: The Leadership Model – Associated Content – associatedcontent.com: The object… http://bit.ly/bFE7P6 #in #