Twitter Weekly Updates for 2010-01-17

The Top Eight Customer Management Trends For 2010 | CustomerThink: As 2009 draws to a close, w.. http://bit.ly/7q7sts
#customerservice #
Hospitals Get Failing Grade on Patient Satisfaction: There were 37.5 million patient admission.. http://bit.ly/4pTg8Y
#customerservice #
What Do Customers Want? (Restaurants): As you created your restaurant, you probably thought a .. http://bit.ly/79ogNL
#customerservice #
Use On-line Feedback Forms to Improve Customer Service: By now, it's evident. Becoming skilled.. http://bit.ly/7f3Mnm
#customerservice #
My book on #customerservice at #12 best seller for Kindle on Amazon customer service books http://hub.tm/ykJhR #
Taking Control of Demanding Customers: No matter how big or how small your organization is y.. http://bit.ly/6RrIFL
#customerservice #
Above and Beyond the Sale: How to Provide Five-Star Service to Your Real Estate Clients: There.. http://bit.ly/6JQumr
#customerservice #
Customer Retention Tips for Today's Challenging Economy: excerpt of a radio show interview con.. http://bit.ly/6idPfH
#customerservice #
@bsdalton #customerservice Tnx for the congrats. I actually made it on the BusinessWeek best seller list for a month for another book. in reply to bsdalton #
My Vista computer randomly rebooting. Q. To track the problem down, or buy a replacement. If I have to reinstall all might as well buy new. #
Ipod Touch arrived – love using those airmiles to get free stuff. Now, to remember to work, not play. Suggestions for apps? #
Amazed at how much less twitter traffic I see, less and less month to month. Attrition rate per month for peep i follow at least 20% #
@manydoorsnet Don't know what types love twitter. I see huge attrition among professionals, small business.I don't follow the "chatty" folks in reply to manydoorsnet #
@MyInstantCoach They are like me (at least when I was their age. (see Foot for research) #career #management #leadership in reply to myinstantCOACH #
@manydoorsnet By far the most common I see are marketers and people selling, which doesn't work well, hence they leave? in reply to manydoorsnet #
Great deal for website owners/bloggers Website Magazine, Free Website Magazine Subscription" http://hub.tm/jpVsS #
@kotof I don't know which Itouch is preferred. Just got mine, but also have a nano and a dead classic. in reply to kotof #
RT @marciamarcia: In the new org, there is no central control. Once again, TOO FUNNY. Comments like this show SocMed weaknesses. #
#leadership Can the Masks of Command Coexist with Authentic Leadership?: Do authentic leaders need "masks of co… http://bit.ly/6ZwuXF #in #
#leadership Enabling and Empowering Authentic Transformational Leaders, or How to Achieve All That You Ever M… http://bit.ly/8lcSCD #in #
Installing Pay-for-Performance Plans in Your Organization Free Online Course (For #HR, Management… http://tinyurl.com/mbhdyb #
@feedity Is there something broken with your service today? Cannot edit anything #
@marciamarcia social media is and social media tools are should be the correct usage, I believe. in reply to marciamarcia #
@TWalk Do you always emphasize plurals? Like boyes and girlses. If you need to mangle language to stand out, probably not well written. #
@AskAroundOttawa Anyone know reputable place to get a laptop repaired? in reply to AskAroundOttawa #
@ram0na I've often commented on similarity of MBTI/typology and horoscopes in terms of the psychology/how people use. in reply to ram0na #
@ram0na There are enough statistical/research problems with #MBTI to be concerned about validity, but bigger prob is how people stereotype in reply to ram0na #
#leadership Building a Leadership Team – Part 3 Balance: A typical leadership team has between 5 and 10 members… http://bit.ly/8bQmn4 #in #
#leadership Building a Leadership Team – Part 1 Mission: Part I: Agreement on the mission
I have seen many lea… http://bit.ly/6Y7MT4 #in #
Shocking absence of free articles/information on line about Servant #leadership. Wonder why? #
"Find Training, Development and Learning Resources, Aids, Exercises free of Spam, Junk" http://hub.tm/kXHBM Gets better every day #
Just been informed my official family title is "Gruncle" for "Great Uncle". I admit it. I'm not so bad. Is that me or what? #
wonder exactly how much time each day I spend "serving" my machines – fixing, moving, maintaining, etc. No, never mind. #
@altmilan Hi, how ya doing? We're busy moving into publishing in a much bigger way in 2010. Still enjoying your time? in reply to altmilan #
@altmilan Moving into broader mass distribution, I think and bcoming more of a publishing company. Mobi version, retitling, rewriting. in reply to altmilan #
Every time I see @altmilan I wonder why you are the alternate one. Can I contact the regular one, somehow? #
@altmilan ahhhh. so there is a rhyme and reason. I like it. So I be alt gruncle rob on line in reply to altmilan #
#leadership Managing Managers: Building a Management Team: If you are a manager who is responsible for a depart… http://bit.ly/8f3kPv #in #
#leadership When Building a Leadership Team, Shut Up and Listen!: Building a team of leaders has been the most … http://bit.ly/6Ldm7d #in #
@Ginaschreck Haven't forgotten about the ebook/kindle stuff. Will update my blog soon with what I found (which is almost nothing) You? in reply to Ginaschreck #
Free audio/video of Using Your Head To Manage Conflict Helpcard | The Happy Curmudgeon http://bit.ly/kc32z #
Hunch. Twitter concerned with drop in participation social engineering participation by forbiding auto unfollows? #
Why do so many Itune store apps not have ANY descriptions? Like, hey, don't tell us about what you are selling, eh? #
#leadership The Right Change – The Change Management Process: Over the last decade organisations have invested … http://bit.ly/92lrC2 #in #
#leadership Planning for Leadership Transition: Your organization's long-term success and viability depend, to … http://bit.ly/6SVtlt #in #
#leadership Classical models of managerial leadership: trait, behavioural, contingency and transformational the… http://bit.ly/8XsX1j #in #
#leadership A REVIEW OF LEADERSHIP THEORY AND COMPETENCY FRAMEWORKS: The report begins with a review of leaders… http://bit.ly/4FAhsW #in #
#leadership Leadership Theories – Eight Major Models: Interest in leadership increased during the early part of… http://bit.ly/7GR3DT #in #
#leadership The 2009 Most Influential Business Thinkers | The Practice of Leadership: Forbes.com released their… http://bit.ly/4EFWo7 #in #