Enterprise Workforce Management for Retailers: Enhanced Customer and Operational Productivity

Aberdeen surveyed 100 retailers between May and July 2010 to better understand how these organizations are increasing labor management visibility and effectiveness enterprise-wide (70 surveys were used for final analysis). Their results indicate that nearly two thirds of Best-in-Class retailers (64%) are targeting increased workforce management coordination at the headquarters level (with appropriate flexibility by store-level supervisors and managers) to achieve this goal. Additionally, nearly half of all Best-in-Class respondents (45%) are using this approach to formulate and execute longer-term strategic workforce management strategies. The impetus for this centralization comes directly from the desire to enhance the customer shopping experience in the face of increased competition (55% of Best-in-Class). This report examines how retailers are embracing enterprise workforce management (definition in sidebar) to make the connection between an effective, competitive, and profitable shopping experience and a singular, consistent labor management strategy through the organization. Request Free!