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<channel>
	<title>The Happy Curmudgeon</title>
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	<link>http://www.thetrainingworld.com/wp</link>
	<description>Robert Bacal's Commentary and Learning Materials For Trainers, Managers, HR</description>
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			<item>
		<title>Cognitive Psychologist Robert Sternberg and Researcher Rex Jung Talk Intelligence &amp; Creativity (Video)</title>
		<link>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/</link>
		<comments>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 00:28:38 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Psychology and Cognition]]></category>
		<category><![CDATA[Videos of Note]]></category>
		<category><![CDATA[cognition]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[sternberg]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=873</guid>
		<description><![CDATA[Robert Sternberg is a cognitive psychologist and Dean at Tufts University, and is known for his theories on intelligence and creativity. In these segments Robert and Rx Jung talk about:
Percontations: Intelligence and Beyond

Bob and Rex swap definitions of intelligence (11:50)
Is intelligence teachable? (07:26)
Creativity as novelty plus usefulness (06:57)
Do you have to be smart to be [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Defusing Hostile Customers Workbook For Public Sector (Third Edition) Getting Closer &#8211; Free Excerpts</title>
		<link>http://www.thetrainingworld.com/wp/site-news/defusing-hostile-customers-workbook-for-public-sector-third-edition-getting-closer-free-excerpts/</link>
		<comments>http://www.thetrainingworld.com/wp/site-news/defusing-hostile-customers-workbook-for-public-sector-third-edition-getting-closer-free-excerpts/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 17:27:13 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Site News]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[book]]></category>
		<category><![CDATA[defusing]]></category>
		<category><![CDATA[discount]]></category>
		<category><![CDATA[hostile customers]]></category>
		<category><![CDATA[offer]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=858</guid>
		<description><![CDATA[We&#8217;re getting pretty close to completing the editing and adding of material to our flagship book &#8211; Defusing Hostile Customers Workbook For Public Sector (Third Edition). We will be updating regularly on this blog to tell you about what improvements we&#8217;ve made to the book, changes in how you can purchase it, options and more.
Don&#8217;t [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/site-news/defusing-hostile-customers-workbook-for-public-sector-third-edition-getting-closer-free-excerpts/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Dr. Russell Ackoff On Systems Thinking (Videos)</title>
		<link>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/</link>
		<comments>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 17:16:58 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Managing and Organizations]]></category>
		<category><![CDATA[Videos of Note]]></category>
		<category><![CDATA[organizational development]]></category>
		<category><![CDATA[ackoff]]></category>
		<category><![CDATA[systems thinking]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=866</guid>
		<description><![CDATA[Dr. Russell Ackoff is considered by many to be the father of systems thinking. Definitely worth getting into and understanding. Here are some videos of him speaking. We&#8217;ve posted the series so you don&#8217;t have to hunt them all down.
1) Systems Thinking &#8211; Part I


2) Systems Thinking &#8211; Part II

3) Systems Thinking &#8211; Part III

]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why I Yell Against E-Learning Propaganda (Part 1)</title>
		<link>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/</link>
		<comments>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 16:58:07 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Education and Schools]]></category>
		<category><![CDATA[Robert's Editorials]]></category>
		<category><![CDATA[Training & Technology]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=863</guid>
		<description><![CDATA[Just posted a comment on Why Elearning DOES Work It&#8217;s a partial answer to the title of this post.
I&#8217;ve reproduced it below:
I&#8217;m also an &#8220;attacker&#8221; of elearning, and I also have come across the semi-personal attacks that result from being &#8220;extreme&#8221;.
I can share some logic about the process. Those of us who have been around [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Ackoff and Greenberg: Turning Learning Right Side Up Book Talk Part 1 (Video)</title>
		<link>http://www.thetrainingworld.com/wp/education-and-schools/ackoff-and-greenberg-turning-learning-right-side-up-book-talk-part-1-video/</link>
		<comments>http://www.thetrainingworld.com/wp/education-and-schools/ackoff-and-greenberg-turning-learning-right-side-up-book-talk-part-1-video/#comments</comments>
		<pubDate>Wed, 10 Mar 2010 21:59:33 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Education and Schools]]></category>
		<category><![CDATA[ackoff]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[learning]]></category>
		<category><![CDATA[schooling]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=860</guid>
		<description><![CDATA[This will resonate with many people, and in particular old hippies and the new generation of fanatics who believe that social networking will replace schools, and who want to dismantle the existing school system. Ackoff and Greenberg are the real deal, smart, great to listen to, personable.
Here is the problem. What they have to say [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/education-and-schools/ackoff-and-greenberg-turning-learning-right-side-up-book-talk-part-1-video/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Comparision of Instructional Design Models Slideshow</title>
		<link>http://www.thetrainingworld.com/wp/adult-education/comparision-of-instructional-design-models-slideshow/</link>
		<comments>http://www.thetrainingworld.com/wp/adult-education/comparision-of-instructional-design-models-slideshow/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 16:08:14 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[adult education]]></category>
		<category><![CDATA[instructional design]]></category>
		<category><![CDATA[media]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=853</guid>
		<description><![CDATA[If you are looking for a fairly good overview of the major approaches to Instructional Design, check out this slideshow on the topic. It includes a nice chart referencing, classroom, product and systems approaches to the design of instruction. Ideal for teachers, designers and trainers, since any person involved in helping others learn should understand [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/adult-education/comparision-of-instructional-design-models-slideshow/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>More Self-Centered Idiocy From the Social Network Fringe.</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/more-self-centered-idiocy-from-the-social-network-fringe/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/more-self-centered-idiocy-from-the-social-network-fringe/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 18:07:28 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Stupid Trainer Tricks]]></category>
		<category><![CDATA[Thought Jolts]]></category>
		<category><![CDATA[Training Wisdom or Training Foolishness]]></category>
		<category><![CDATA[Writing & Publishing]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[elearning]]></category>
		<category><![CDATA[social learning]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=850</guid>
		<description><![CDATA[In a virtually rambling and incoherent blog post, BFChirpy seems to write about metrics, knowledge and such stuff. Take a quick look. A great example of self-indulgent writing and thinking, AND the common extreme self-centeredness of almost all the most active social media pundits and fringe members.
I posted a response on the blog, but you [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/more-self-centered-idiocy-from-the-social-network-fringe/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Venters Vs. Hoarders (Handling Negative Emotions)</title>
		<link>http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/</link>
		<comments>http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/#comments</comments>
		<pubDate>Thu, 04 Mar 2010 19:17:40 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[For Learners]]></category>
		<category><![CDATA[Thought Jolts]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[self control]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=847</guid>
		<description><![CDATA[Thought I&#8217;d pass this along. It&#8217;s based on something in our Defusing Hostile Customers Workbook, but it pertains to how people handle negative emotions.

Venters versus Hoarders and Negative Emotions: (Defusing Hostile Customers Workbook): There are two kinds of people. There are the venters who actually benefit from venting, because they quickly let go of the [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The ROI of Your Labor Force: Optimize Your Most Important Asset</title>
		<link>http://www.thetrainingworld.com/wp/free/the-roi-of-your-labor-force-optimize-your-most-important-asset/</link>
		<comments>http://www.thetrainingworld.com/wp/free/the-roi-of-your-labor-force-optimize-your-most-important-asset/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 07:17:52 +0000</pubDate>
		<dc:creator></dc:creator>
				<category><![CDATA[FREE!]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[business-impact]]></category>
		<category><![CDATA[engine]]></category>
		<category><![CDATA[largest]]></category>
		<category><![CDATA[largest-driver]]></category>
		<category><![CDATA[like-profit]]></category>
		<category><![CDATA[measurable]]></category>
		<category><![CDATA[real-returns]]></category>
		<category><![CDATA[request-free]]></category>
		<category><![CDATA[the-aggregate]]></category>
		<category><![CDATA[workforce]]></category>
		<category><![CDATA[your-largest]]></category>
		<category><![CDATA[your-workforce]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/the-roi-of-your-labor-force-optimize-your-most-important-asset/</guid>
		<description><![CDATA[ The workforce is more than the aggregate of all employees—the workforce is the engine of operations. As your largest single controllable expense and largest driver for value creation, your workforce as a whole must be managed optimally. This workforce optimization provides the two key ingredients of strategic HR. It provides the real-time labor input for core HR efforts, while also producing the measurable business impact that HR needs to deliver. Leading HR organizations have driven real returns by extending their reach to the front lines of people processes. As investors increasingly scrutinize measures like profit per employee and labor cost as a percentage of revenue, the need for HR to measure its business impact in dollars has never been more intense. Request Free! ]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/free/the-roi-of-your-labor-force-optimize-your-most-important-asset/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why I Cannot Abide Social Learning &#8220;Experts&#8221; And Why You Should Beware</title>
		<link>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-cannot-abide-social-learning-experts-and-why-you-should-beware/</link>
		<comments>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-cannot-abide-social-learning-experts-and-why-you-should-beware/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 20:02:58 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Robert's Editorials]]></category>
		<category><![CDATA[Training & Technology]]></category>
		<category><![CDATA[Training Wisdom or Training Foolishness]]></category>
		<category><![CDATA[adult education]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=842</guid>
		<description><![CDATA[Not a single day goes by without some fool of a social media/social learning &#8220;expert&#8221; blogging, tweeting or otherwise writing to promote the use of social media tools in classrooms. Every day I see articles (actually, blogs mostly since they require no editorial review) telling us how Twitter is a great tool for creating engagement [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-cannot-abide-social-learning-experts-and-why-you-should-beware/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Instructional Methods Comparison Table #lrnchat</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-methods-comparison-table-lrnchat/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-methods-comparison-table-lrnchat/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 14:45:16 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Site News]]></category>
		<category><![CDATA[Training For Trainers]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=828</guid>
		<description><![CDATA[This is a nice little chart/table I came across that allows reproduction. It presents some presumed strengths and weaknesses of various instructional methods available to trainers and teachers, along with a short comment. Might be helpful to print out.

INSTRUCTIONAL METHODS &#8211; 
]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-methods-comparison-table-lrnchat/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Elearning, Distance Education, Not Equivalent to Full Time Study</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/mouthing-off/elearning-distance-education-not-equivalent-to-full-time-study/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/mouthing-off/elearning-distance-education-not-equivalent-to-full-time-study/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 03:06:16 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[For Learners]]></category>
		<category><![CDATA[Mouthing Off]]></category>
		<category><![CDATA[adult education]]></category>
		<category><![CDATA[distance education]]></category>
		<category><![CDATA[elearning]]></category>
		<category><![CDATA[online learning]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=836</guid>
		<description><![CDATA[Even though almost everybody can understand that:

a conversation on the phone is not the same as a conversation face to face
watching a sport on television is not the same as being there in person
watching people have sex is not the same as actually having it

many people believe that e-learning is the same as learning in [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/mouthing-off/elearning-distance-education-not-equivalent-to-full-time-study/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Bacal&#8217;s Law of Consulting</title>
		<link>http://www.thetrainingworld.com/wp/training-and-consulting-business/bacals-law-of-consulting/</link>
		<comments>http://www.thetrainingworld.com/wp/training-and-consulting-business/bacals-law-of-consulting/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 02:26:15 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Bacal's Laws]]></category>
		<category><![CDATA[Training and Consulting Business]]></category>
		<category><![CDATA[bacal's laws]]></category>
		<category><![CDATA[consulting]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=833</guid>
		<description><![CDATA[You probably don&#8217;t know that I&#8217;m the author of The Complete Idiot&#8217;s Guide To Consulting, which is now out of print. I&#8217;m still interested in the consulting business, and recently came across a conversation with a &#8220;consultant&#8221; stating that organizations resist change because of fear, and a few other generalizations that suggested HE knew organization&#8217;s [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-and-consulting-business/bacals-law-of-consulting/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Featured Training Tool: Training Needs Assessment Step-By-Step Helpcard</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/learning-theory-to-practice/featured-training-tool-training-needs-assessment-step-by-step-helpcard/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/learning-theory-to-practice/featured-training-tool-training-needs-assessment-step-by-step-helpcard/#comments</comments>
		<pubDate>Fri, 19 Feb 2010 15:29:23 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Advice For Trainers]]></category>
		<category><![CDATA[Learning Theory To Practice]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[adult education]]></category>
		<category><![CDATA[assessment]]></category>
		<category><![CDATA[helpcard]]></category>
		<category><![CDATA[training needs]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=830</guid>
		<description><![CDATA[Training Needs Assessment Step-By-Step Helpcard guides you through conducting a training needs assessment, and it&#8217;s all on two sides of an 8.5 x11 inch &#8220;card&#8221;. Meant for busy people who haven&#8217;t time to read books on the subject and need to get the job done NOW. Also an economical job aid to keep with you.

Available [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/learning-theory-to-practice/featured-training-tool-training-needs-assessment-step-by-step-helpcard/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Instructional Strategies (Summaries Great For Stimulating Your Thinking)</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-strategies-summaries-great-for-stimulating-your-thinking/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-strategies-summaries-great-for-stimulating-your-thinking/#comments</comments>
		<pubDate>Fri, 19 Feb 2010 04:33:00 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Icebreakers-Free]]></category>
		<category><![CDATA[Training For Trainers]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[adult education]]></category>
		<category><![CDATA[instructional design]]></category>
		<category><![CDATA[instructional strategies]]></category>
		<category><![CDATA[training techniques]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=826</guid>
		<description><![CDATA[Most trainers and educators are somewhat limited in terms of the training and instructional approaches or methods they use. That&#8217;s understandable given the huge realm of possibilities for helping others learn. Here&#8217;s a list of instructional strategies that can be used in your instructional design and training delivery. Above all a great list for helping [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-for-trainers/instructional-strategies-summaries-great-for-stimulating-your-thinking/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Corner of Social and Media: Where Glib, Cute and Stupid Meet (A U-Write It Article)</title>
		<link>http://www.thetrainingworld.com/wp/uncategorized/corner-of-social-and-media-where-glib-cute-and-stupid-meet-a-u-write-it-article/</link>
		<comments>http://www.thetrainingworld.com/wp/uncategorized/corner-of-social-and-media-where-glib-cute-and-stupid-meet-a-u-write-it-article/#comments</comments>
		<pubDate>Fri, 19 Feb 2010 03:07:44 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Site News]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Writing & Publishing]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=821</guid>
		<description><![CDATA[I have an article in mind, entitled Corner of Social and Media: Where Glib, Cute and Stupid Meet, but it&#8217;s late, I&#8217;m tired, and nobody pays me anything for blog writing. So I had a thought.
What if I post a title and not explain at all what I had in my head and let other [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/uncategorized/corner-of-social-and-media-where-glib-cute-and-stupid-meet-a-u-write-it-article/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Special Tweet Series #4 &#8211; Internal Customers &amp; Customer Service</title>
		<link>http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/</link>
		<comments>http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 02:55:31 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Special Tweet Series]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[internal]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=809</guid>
		<description><![CDATA[In our fourth special tweet series we focus on providing customer service to internal customers, one of the most popular topics at http://customerservicezone.com . Each day we&#8217;ll post 4 links on the topic via Twitter, using the hashtag #intCS
To see the other tweet sets click here for additional information.
]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How DARE He Pan My Perfect Phrases Book!</title>
		<link>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/how-dare-he-pan-my-perfect-phrases-book/</link>
		<comments>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/how-dare-he-pan-my-perfect-phrases-book/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 22:02:50 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Managing and Organizations]]></category>
		<category><![CDATA[Performance Management and Appraisal]]></category>
		<category><![CDATA[Robert's Editorials]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[perfect phrases]]></category>
		<category><![CDATA[performance appraisals]]></category>
		<category><![CDATA[performance management]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=806</guid>
		<description><![CDATA[I don&#8217;t know this guy. I do know that on April 1, 2009,  (that IS April Fools Day) Tom Roche wrote what would have been a scathing review of my book, Perfect Phrases For Performance Reviews, if only he had actually read the book. I have to admit dismay and amusement at people who can&#8217;t [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/how-dare-he-pan-my-perfect-phrases-book/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Strategic Management For Senior Leaders: Free Book &#8211; A Handbook for Implementation</title>
		<link>http://www.thetrainingworld.com/wp/managing-and-organizations/strategic-management-for-senior-leaders-free-book-a-handbook-for-implementation/</link>
		<comments>http://www.thetrainingworld.com/wp/managing-and-organizations/strategic-management-for-senior-leaders-free-book-a-handbook-for-implementation/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 16:32:32 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[FREE!]]></category>
		<category><![CDATA[Managing and Organizations]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=803</guid>
		<description><![CDATA[Free stuff always excites me and here&#8217;s a free full length book available to read online out of the U.S. Navy Total Quality Management Department. on managing in a strategic way. It&#8217;s a little awkward to read online but I believe you can download it free provided you register with them. I&#8217;d be interested in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter Weekly Updates for 2010-02-14</title>
		<link>http://www.thetrainingworld.com/wp/bacals-twitter-world/twitter-weekly-updates-for-2010-02-14/</link>
		<comments>http://www.thetrainingworld.com/wp/bacals-twitter-world/twitter-weekly-updates-for-2010-02-14/#comments</comments>
		<pubDate>Sun, 14 Feb 2010 19:21:00 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Bacal's Twitter World]]></category>
		<category><![CDATA[bacal]]></category>
		<category><![CDATA[trdev]]></category>
		<category><![CDATA[tweets]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/bacals-twitter-world/twitter-weekly-updates-for-2010-02-14/</guid>
		<description><![CDATA[
@geekycyberdad  I just caught a few minutes of the undercover boss. Worthwhile? in reply to geekycyberdad #
@altmilan Dang.  I missed the cross country check up. Wonder if it&#39;s archived somewhere? in reply to altmilan #
@geekycyberdad I don&#39;t watch much TV, but maybe I&#39;ll record it next week. in reply to geekycyberdad #
@Banana_Spanna Out [...]]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/bacals-twitter-world/twitter-weekly-updates-for-2010-02-14/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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