Mar 18

Social Media and Customer Service section to be added to Perfect Phrases For Customer Service. WANT YOUR INPUT

McGraw-Hill will be releasing the 2nd edition of Perfect Phrases for Customer Service and I’ll be adding sections on social media and one for managers/owners.

I would really like input from those delivering customer service via social media, and customers using it. Please comment to this (below). ANYTHING of relevance is appreciated, and if I find what you write informative YOU will (if you like) receive credit in the acknowledgment section of the book. If you want that credit leave your name and affiliation in comment.

Mar 05

More Self-Centered Idiocy From the Social Network Fringe.

In a virtually rambling and incoherent blog post, BFChirpy seems to write about metrics, knowledge and such stuff. Take a quick look. A great example of self-indulgent writing and thinking, AND the common extreme self-centeredness of almost all the most active social media pundits and fringe members.

I posted a response on the blog, but you never know what sticks so here’s mine: Continue reading

Mar 02

Why I Cannot Abide Social Learning “Experts” And Why You Should Beware

Not a single day goes by without some fool of a social media/social learning “expert” blogging, tweeting or otherwise writing to promote the use of social media tools in classrooms. Every day I see articles (actually, blogs mostly since they require no editorial review) telling us how Twitter is a great tool for creating engagement in the classroom, or that corporate trainers MUST (must, mind you) incorporate Twitter and other social media in their work (thanks Mr. Bingham, Head of ASTD).

Now don’t get me wrong. I love technology. Have done for 20 years going back to the Apple ][ introduction and use as a learning platform (and of course, main frames). I’m active on Twitter. I’m active on Facebook. But here is the problem.

Continue reading

Mar 01

Elearning, Distance Education, Not Equivalent to Full Time Study

Even though almost everybody can understand that:

  • a conversation on the phone is not the same as a conversation face to face
  • watching a sport on television is not the same as being there in person
  • watching people have sex is not the same as actually having it

many people believe that e-learning is the same as learning in a live group, and distance education or online learning is the same as full time study.

Continue reading

Feb 19

Featured Training Tool: Training Needs Assessment Step-By-Step Helpcard

Training Needs Assessment Step-By-Step Helpcard guides you through conducting a training needs assessment, and it’s all on two sides of an 8.5 x11 inch “card”. Meant for busy people who haven’t time to read books on the subject and need to get the job done NOW. Also an economical job aid to keep with you.

Training Needs Assessment Helpcard (Partial Picture)

Training Needs Assessment Helpcard (Partial Picture)

Continue reading

Feb 19

Instructional Strategies (Summaries Great For Stimulating Your Thinking)

Most trainers and educators are somewhat limited in terms of the training and instructional approaches or methods they use. That’s understandable given the huge realm of possibilities for helping others learn. Here’s a list of instructional strategies that can be used in your instructional design and training delivery. Above all a great list for helping you develop creative instructional approaches for all ages, Kindergarten to adult.


Instructional Strategies

Feb 04

Viral Promoting Or Confidence Game: BS @ Social Media

My faith in the credibility of almost everything I read on the Internet is at an all time low, and I plan on addressing that in future in various posts. The inaccurate information and huge, fast spread of faulty interpretations is scary because of its potential impact on two things (among others): Our democracy, and how money is spent. But that’s a big ball of string. Too big for right now.

So…

Continue reading