Archive for category Site News

Defusing Hostile Customers Workbook For Public Sector (Third Edition) Getting Closer – Free Excerpts

Posted by Robert Bacal in Site News, customer service on March 11, 2010

We’re getting pretty close to completing the editing and adding of material to our flagship book – Defusing Hostile Customers Workbook For Public Sector (Third Edition). We will be updating regularly on this blog to tell you about what improvements we’ve made to the book, changes in how you can purchase it, options and more.
Don’t [...]

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Instructional Methods Comparison Table #lrnchat

Posted by Robert Bacal in Site News, Training For Trainers, Training Tools & Techniques on March 2, 2010

This is a nice little chart/table I came across that allows reproduction. It presents some presumed strengths and weaknesses of various instructional methods available to trainers and teachers, along with a short comment. Might be helpful to print out.

INSTRUCTIONAL METHODS –

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Corner of Social and Media: Where Glib, Cute and Stupid Meet (A U-Write It Article)

Posted by Robert Bacal in Site News, Uncategorized, Writing & Publishing on February 18, 2010

I have an article in mind, entitled Corner of Social and Media: Where Glib, Cute and Stupid Meet, but it’s late, I’m tired, and nobody pays me anything for blog writing. So I had a thought.
What if I post a title and not explain at all what I had in my head and let other [...]

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Employee Engagement – The Mad Fad of the 2000’s – A Poor Construct

Posted by Robert Bacal in Managing and Organizations, Performance Management and Appraisal, Research, Robert's Editorials, Site News, human resources on February 1, 2010

A colleague asked me where one could find criticisms of Employee Engagement, the buzzterm championed by marketplace monster, Gallup. There’s tons of stuff about it pushing it and making it appear to be as vital and important as…well, let’s see, Total Quality Management, Quality Circles, Employee Empowerment, and on and on.
There is very little PUBLICLY [...]

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Special Tweet Series #2: Dealing with difficult people and customers-Get Ready

Posted by Robert Bacal in Site News, Special Tweet Series, customer service, human resources on December 5, 2009

We’ve set up our second special tweet series, this time on dealing with difficult people and customers. We’ll be tweeting regularly with help on this subject over the next days. Follow us at http://twitter.com/rbacal
Search for all topics/items via #bacal

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Special Tweet Series Announced (Today-Leadership Styles

Posted by Robert Bacal in FREE!, Featured, Site News, Special Tweet Series on December 5, 2009

At the same time as Bacal & Associates reduces blog posting, we’re doing something exciting to go along with the development of our World’s Greatest Training, Development and Learning Search Engine, and the other search engines we are working on.
For over 10 years we’ve been serving the public, our customers, and Internet visitors by finding [...]

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Twitter Weekly Updates for 2009-07-05

Posted by Robert Bacal in Site News on July 5, 2009

@ellenfweber Personally, I’d wish education was perceived as more than “a way to get a job”, particularly for higher levels. You? in reply to ellenfweber #
@trentiles Wouldn’t advise us of iframe if you use contextual ads like adsense. in reply to trentiles #
@trentiles So, you’re good to go to use iframes. Solves the issues nicely. [...]

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50% Off The Defusing Hostile Customers Workbook (downloadable version)

Posted by Robert Bacal in Featured, Site News, Training Wisdom or Training Foolishness, Training and Consulting Business on April 27, 2009

It’s Spring. I’m taking vacation shortly. Taxes all done. Been out cycling. And, it’s a recession. So, what do we do? We are offering a huge 50% discount on our book, The Defusing Hostile Customers Workbook, the flagship of the publishing arm of Bacal and Associates. It’s unique, it’s like a seminar in a book, [...]

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Twitter Weekly Updates for 2009-04-19

Posted by Robert Bacal in Bacal's Twitter World, Site News on April 19, 2009

RT @sethsimonds: There’s so much information published yet so little on how to make it personally actionable. What a crazy circus. #
Reading “If you run a training business…dealing with the slow economy” http://tinyurl.com/clhsvc #
Reading “Is it wise to record training sessions for later use?” http://tinyurl.com/cemzqt #
@vpsean Remember that NLP founders were and are [...]

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Looking To Exchange Links With A FEW excellent sites

Posted by Robert Bacal in Site News on April 15, 2009

As part of our new commitment to our blog, I’m looking to find 5-6 sites related to training, management, HR, Org. Consulting, Learning, etc. to exchange links with.
We’ll put YOUR link in our Recommended Sites box on every page of our blog, if you will do the same.

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