Apr 13

The Tyranny of Middle Class Values and How Some Think About Work

I wrote on the human resources discussion list, a short piece that was stimulated by one consultant’s praise for the employment engagement concept, one that, by the way, I abhore for a number of reasons.

The gist is that pretty much all the fads that get popular — employee engagement, autonomy, TQM, etc are based on a hidden set of values that tends to come from the upwardly mobile middle class — a group that is ambitious, and desires to get ahead. Perhaps one reasons these initiatives fade away is because the work world simply isn’t made up exclusively by those people.

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Mar 11

Dr. Russell Ackoff On Systems Thinking (Videos)

Dr. Russell Ackoff is considered by many to be the father of systems thinking. Definitely worth getting into and understanding. Here are some videos of him speaking. We’ve posted the series so you don’t have to hunt them all down.

1) Systems Thinking – Part I

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Feb 17

How DARE He Pan My Perfect Phrases Book!

I don’t know this guy. I do know that on April 1, 2009,  (that IS April Fools Day) Tom Roche wrote what would have been a scathing review of my book, Perfect Phrases For Performance Reviews, if only he had actually read the book. I have to admit dismay and amusement at people who can’t even be bothered to read something they are reviewing., but truth is, that is the ONLY objection I have to Tom’s comments.

He’s right. The people who comment are correct. The title of his critique (with link) Continue reading

Feb 17

Strategic Management For Senior Leaders: Free Book – A Handbook for Implementation

Free stuff always excites me and here’s a free full length book available to read online out of the U.S. Navy Total Quality Management Department. on managing in a strategic way. It’s a little awkward to read online but I believe you can download it free provided you register with them. I’d be interested in comments on this leadership development resource.


Strategic Management

Feb 04

Do you want to have a radio show on organizational development?

Got a phone call out of the blue asking me if I was interested in hosting a regular radio show (I think it’s a radio show) on org. development. While I would jump at the chance to do something like this if someone paid me enough, at this stage of my career, I’m not interested in doing this for exposure. I haven’t looked into this yet, but it’s 99.9% certain I won’t do it. But will you?

If you are interested just leave a comment and your email, and I’ll see what I can find out about it. I don’t want to post the details to everyone lest the folks get snowed under. Is it a legit thing? I dunno. Probably an Internet based thing.

Feb 04

Stories: How They Limit Us. How They Help Us Learn (Discussion)

About 6 years ago I started work on a book manuscript about the power of the stories we tell, both in terms of how they limit us, and how they can be used to help us learn. My interest at that time had to do with PERSONAL stories and how they embody our beliefs about the world and ourselves, our capabilities and other people. The stories we tell ourselves (often in the form of self-talk) help us or hinder us, and I wonder if, in fact, for any of us to grow significantly, we need to modify our internal stories.

It seems like stories is a nifty way of operationalizing our beliefs about self and others. Of course that’s not particularly new in Psychology. Is the Rorscach test (inkblots) anything different than providing an ambiguous shape so a person can describe what he sees in the form of a story? Likewise with the Thematic Apperception Test(TAT).

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Feb 01

Employee Engagement – The Mad Fad of the 2000′s – A Poor Construct

A colleague asked me where one could find criticisms of Employee Engagement, the buzzterm championed by marketplace monster, Gallup. There’s tons of stuff about it pushing it and making it appear to be as vital and important as…well, let’s see, Total Quality Management, Quality Circles, Employee Empowerment, and on and on.

There is very little PUBLICLY available on the Internet that asks the critical questions one should ask of any “movement” in the workplace. Continue reading

Aug 31

Customer Engagement — Guess What? It’s Not About “You” (#trdev) Comments welcome

Over the last decade the word “engagement” has been re-packaged, resold an remarketed so that it’s become a buzzword linked with organizational success (we must have engaged employees), customer relationships and social networking (we must be engaged with the customers”, and even, perhaps more sadly, in education. I say sadly because the meaning is unclear, and it’s become the latest fad in many of these fields.

That doesn’t mean it has no value, however, even if it is oversold.

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Aug 24

Organizational Culture and Institutional Transformation (Research)

During the past two decades higher education in America has attempted a number of reforms. Reform efforts are predicated on the assumption that proactive, intentional change efforts in colleges and universities can succeed despite the predilection for tradition and maintaining the existing culture. Culture proves to be a critical component in understanding the process of planned change and transformation in colleges and universities today. The significance of organizational culture becomes particularly clear as we operationalize institutional transformation. The concept of transformation described borrows from the work of Eckel, Hill & Green (1998), who make reference to organizational culture as one of four primary elements of planned change. They state that institutional transformation: “1) alters the culture of the institution by changing select underlying assumptions and institutional behaviors, processes, and products; 2) is deep and pervasive, affecting the whole institution; 3) is intentional; and 4) occurs over time” (p. 3, underline added).

The purpose of this digest is to review the research on institutional transformation as it is relates to organizational culture. The discussion of organizational culture’s importance in institutional transformation will be organized around three primary aspects of the change process: 1) readiness for, and responsiveness to, institutional transformation, 2) resistance to planned change, and 3) the results of the transformation process.

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Aug 17

The Learning Organization – In Depth Myths and Realities Series

Myths and Realities by Sandra Kerka, 1995

The Learning Organization

At least since the 1990 publication of Senge’s The Fifth Discipline, the concept of the learning organization (LO) has been promoted as a way to restructure organizations to meet the challenges of the coming century. What are learning organizations-in theory and in practice? Are they a real solution or the latest in a series of reform fads? The myths and realities are explored in this publication. Continue reading