http://www.thetrainingworld.com/wp Robert Bacal's Commentary and Learning Materials For Trainers, Managers, HR Wed, 01 Feb 2012 13:43:21 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/ http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/#comments Mon, 12 Apr 2010 02:14:42 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=911 Continue reading →]]> http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/feed/ 0 http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/ http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/#comments Thu, 18 Mar 2010 20:43:13 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=882 Continue reading →]]> http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/feed/ 2 http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/ http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/#comments Thu, 18 Mar 2010 18:39:03 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=879 Continue reading →]]> http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/feed/ 0 http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/ http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/#comments Thu, 04 Mar 2010 19:17:40 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=847 Continue reading →]]> http://www.thetrainingworld.com/wp/thought-jolts/venters-vs-hoarders-handling-negative-emotions/feed/ 1 http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/ http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/#comments Thu, 18 Feb 2010 02:55:31 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=809 Continue reading →]]> http://www.thetrainingworld.com/wp/customer-service/special-tweet-series-4-internal-customers-customer-service/feed/ 0 http://www.thetrainingworld.com/wp/customer-service/future-of-social-crm-social-network-effectiveness-depends-on-understanding-communication-differences/ http://www.thetrainingworld.com/wp/customer-service/future-of-social-crm-social-network-effectiveness-depends-on-understanding-communication-differences/#comments Sat, 19 Dec 2009 16:15:14 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=748 Continue reading →]]> http://www.thetrainingworld.com/wp/customer-service/future-of-social-crm-social-network-effectiveness-depends-on-understanding-communication-differences/feed/ 0 http://www.thetrainingworld.com/wp/customer-service/automate-or-personalize-customer-service-a-clear-choice/ http://www.thetrainingworld.com/wp/customer-service/automate-or-personalize-customer-service-a-clear-choice/#comments Mon, 14 Dec 2009 18:50:32 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=743 Continue reading →]]> http://www.thetrainingworld.com/wp/customer-service/automate-or-personalize-customer-service-a-clear-choice/feed/ 4 http://www.thetrainingworld.com/wp/site-news/special-tweet-series-2-dealing-with-difficult-people-and-customers-get-ready/ http://www.thetrainingworld.com/wp/site-news/special-tweet-series-2-dealing-with-difficult-people-and-customers-get-ready/#comments Sat, 05 Dec 2009 21:52:33 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=723 Continue reading →]]> http://www.thetrainingworld.com/wp/site-news/special-tweet-series-2-dealing-with-difficult-people-and-customers-get-ready/feed/ 0 http://www.thetrainingworld.com/wp/customer-service/help-me-out-with-social-media-and-customer-service/ http://www.thetrainingworld.com/wp/customer-service/help-me-out-with-social-media-and-customer-service/#comments Wed, 18 Nov 2009 16:06:46 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=695 Continue reading →]]> http://www.thetrainingworld.com/wp/customer-service/help-me-out-with-social-media-and-customer-service/feed/ 1