http://www.thetrainingworld.com/wp Robert Bacal's Commentary and Learning Materials For Trainers, Managers, HR Wed, 01 Feb 2012 13:43:21 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/ http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/#comments Mon, 12 Apr 2010 02:14:42 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=911 Continue reading →]]> http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/feed/ 0 http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/ http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/#comments Mon, 12 Apr 2010 00:58:07 +0000 Robert Bacal http://www.thetrainingworld.com/wp/?p=908 Continue reading →]]> http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/feed/ 0