- Last hrs. 66% off Getting The Most From Performance Appraisals For Employees Helpcard – ereader edition. $3.99 http://bit.ly/7naUAV #
- RT @trdev Future of Social CRM, Social Network Effectiveness Depends on Understanding Communication Differences http://bit.ly/7gQZrY #
- RT @trdev Top Ten Songs That Apply To That Special, Annoying, and Difficult Coworker Part 1 http://bit.ly/69Ym13 #
- #leadership Simmas Seven Step Solution for Successful Inclusive Leadership: Do your employees know your name? … http://bit.ly/dBHIDp #in #
- @chirpup Another editing tip: Read your text outloud. If it doesn't roll off the tongue, it's clumsy and needs fixing. in reply to chirpup #
- #conflict Workplace Bullying Is On The Rise: 5 Verbal Self Defense Tips You Can Use To Beat The Office Bully: A… http://bit.ly/c2XSop #in #
- Employee Engagement Is Key To Improving Service Delivery, According To New Report From Kingston Un… http://bit.ly/crn5Kb #customerservice #
- @altmilan Were you looking for links about EE or places where it is being discussed? in reply to altmilan #
- Learn To Fight Fair Helpcard Mobile version: 64% off ($3.95). Is fighting fair THE key? Could be: http://bit.ly/cjgUwy #
- Work-related violence – Customer Service Officer – Case Study: South Yorkshire Passenger Transport… http://bit.ly/caxSBn #customerservice #
- #conflict Multi-Dimensional Mediation (Nov. 24) > CPR > News: Multi-dimensional mediation goes beyond the usual… http://bit.ly/bksHpv #in #
- Violence at work: a guide for employers – Powered by Google Docs: People who deal directly with th… http://bit.ly/dkYidL #customerservice #
- @altmilan Tough to find. Not much on the Internet, so I did something on my own. Probably have to hit the journals to find the good EE stuff in reply to altmilan #
- Those that coin the best catchy terms win the battle of truth. #
- Thinking of offering course on bamboozlement: eg. Add half a word from science (eg. neuro) and combine with another (marketing) = BIG BUzz #
- I'm on to something. I'm going to sell neurotelevisions. Don't matter what they are. They'll sell just on buzz alone! #
- Bamboozlement plug: Negative Capability: A Unique State of Reflective Inaction (I'd feel funny accepting money for it, but… #
- Products that sell on name only: Psychpods, Neuromusic, trance music, erector set, cortical bliss machine, xtc, #
- Seriously, we should take everyone coining BS marketing terms with NO meaning and put them on same island for month. #
- Kindle: Learning To FIght Fair Helpcard, now only $5.95. Aren' t you and your kids and spouse worth it? http://bit.ly/9BioP8 #
- @altmilan I'll hunt around, but not much time to even breathe. in reply to altmilan #
- @altmilan Try starting here for journal articles on employee engagement: http://bit.ly/d1m24H in reply to altmilan #
- @altmilan and…http://bit.ly/9kFihv If you find good stuff could you comment in reply to altmilan #
- @altmilan ..comment on http://thetrainingworld.com/wp blog article at the top? in reply to altmilan #
- RT @rbacal: Violence at work: a guide for employers – People who deal directly with th… http://bit.ly/dkYidL #customerservice #
- #PerfMgmt ENGAGEMENT, VIGOR, and MENTAL ABILITY An examination of student engagement, vigor, academic satisfaction… http://bit.ly/aYiCz2 #
- #conflict Podcast Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June… http://bit.ly/dsUOzE #in #
- #PerfMgmt Antecedents and consequences of employee engagement (Abstract ONLY): Findings %u2013 Results indicate th… http://bit.ly/dp1ZUV #
- The enemy is not us: unexpected workplace violence trends. | Goliath Business News: ccording to a … http://bit.ly/dvJQyz #customerservice #
- #PerfMgmt Beyond Engagement: Toward a Framework and Operational Definition for Employee Work Passion: (this is jus… http://bit.ly/bncD93 #
- Workplace and Classroom Violence Faculty Workshop2007 Ppt Presentation: Another worthwhile pow… http://bit.ly/9wXbcH #customerservice #
- "Employee Web Use and Misuse: Companies, Their Employees and the Internet, #HR http://hub.tm/aYZrW #
- "The NonProfit Times, Free The NonProfit Times Magazine Subscription" http://hub.tm/WrTYO #
- #PerfMgmt Employee Engagement: Bad for Your Health? – BusinessWeek: Not really a criticism here, but a sense that… http://bit.ly/cWKPxM #
- Violence and stress at work in the transport sector: This study on violence and stress at work in … http://bit.ly/92DeZ8 #customerservice #
- #PerfMgmt EMPLOYEE ENGAGEMENT: CONCEPTUAL ISSUES: The authors of this article explore the construct of employee en… http://bit.ly/d3sjzU #
- When Bad Customer Service Leads the Elderly to Violence | BNET Intercom | BNET: Mona Shaw, a 75-y… http://bit.ly/dBQ87Y #customerservice #
- @altmilan I believe our book for small business will tank in sales due to terrible title.Good book #writechat #amwriting in reply to altmilan #
- FB RT: In the 60's, people took acid to make the world weird. Now the world is weird and people take Prozac to make it normal…. Go figure. #
- #PerfMgmt Engagement Surveys: Gallup and Best Companies face criticism: Two of the most prestigious models for mea… http://bit.ly/9XQ7IG #
- Profile of victims of customer aggression: case of call-center and retail workers | European Journ… http://bit.ly/c1Pdnz #customerservice #
- #PerfMgmt The Meaning of Employee Engagement: The meaning of employee engagement is ambiguous among both academic … http://bit.ly/chW1or #
- #conflict Audio Podcast 79–Part 2: The Science of Conflict with Robert Creo and Monique McKay (Oct. 9). > CPR … http://bit.ly/d7Udaa #in #
- @cammybean I laugh loudly when someone tells us what IDers "NEEd" to do", or trainers, or any fool saying such things. #ex05 in reply to cammybean #
- Customer Violence Policy For Train Workers: Some good stuff here on how railway company wants staf… http://bit.ly/dA325i #customerservice #
- @cammybean ..and "trainer need to" assumes a general relevance which is rarely the case — what is needed is to context influenced, yes? in reply to cammybean #
- @DebraTemplar ANy particular reason you are asking about being victim of customer aggression? I've worked with thousands! in reply to DebraTemplar #
- Using Your Head To Manage Conflict Helpcard http://hub.tm/geNme (Kindle) Don't let conflict master you. Learn to master conflict. #
- Training Needs Assessment – Step by Step Helpcard Kindle Store" http://hub.tm/LiCPo New! #
- Customer Service and Customer Violence: The role of the ideology of customer sovereignty in jobcen… http://bit.ly/aUY2M1 #customerservice #
- Customer Violence – Nursing for Nurses (Blog post and replies): I am working with a focus group on… http://bit.ly/ami0ym #customerservice #
- @DebraTemplar Customer abuse of employees way higher than you would think. High risk groups include nurses, government workers. in reply to DebraTemplar #
- Redesigning http://conflict911.com Surprised to find we've had over 800,000 actual visitors. #conflict #
- Workplace Violence Ppt Presentation: Excellent powerpoint presentation on violence in the workplace. http://bit.ly/aZKqCD #customerservice #
- How do we deal with the angry spouse, customer or other individual bent on causing trouble?: We fo… http://bit.ly/93c9LV #customerservice #
- Violence at Work – A Guide for Employers and Employees on Dealing with – Powered by Google Docs: A… http://bit.ly/9Zm07C #customerservice #
- Customer violence halts re-opening of Courts stores – Business News, Business – The Independen… http://bit.ly/amdhAP #customerservice #
- #leadership Formal vs. Informal Leaders: Do you consider yourself to be a leader? Even if you arent officially… http://bit.ly/cUWByI #in #
- #leadership Informal Leadership In The U.S. Senate: A research study/paper on informal leadership as it occurs … http://bit.ly/9SQ5W6 #in #
- "EContent Free Subscription" http://hub.tm/xgZgR Dang, only good in USA.Research, reporting, on @digital content #
- If anyone has seen an issue of EContent mag or gets a free subscription could you update us? http://hub.tm/FdHMo #
- @rlavigne42 @altmilan Stories: I think about stories not as anecdotes but as the backbone of org culture, the coin of cultr transmission. in reply to rlavigne42 #
- For valentine's day get a copy of Learning To Fight Fair Helpcard: PDF/Print http://bit.ly/aHTMqw –> Kindle: http://bit.ly/bD7II6 #
- @altmilan shaking head. Econtent only allows digital access to mag e content for paid subscribers. in reply to altmilan #
- @altmilan danger jumping in. I try not to but this topic is a fave of mine — how "stories" form and define personal and corporate realities in reply to altmilan #
- @altmilan The website seems good enough — tons of stuff there to explore. For the EContent website: http://bit.ly/Ga6zY in reply to altmilan #
- @altmilan Youse guys interested in discussing this on my blog? If so I'll write a wee thing and we can comment there –> twitter in reply to altmilan #
- @altmilan I agree, but is the data one would like for many things in orgs a mythical holy grail? Is bad better than none. Can we do "good"? in reply to altmilan #
- Authenticity and Sincerity Online: It may not be as amusing as, "On the internet nobody knows you'… http://bit.ly/cSEFje #customerservice #
- #leadership Informal Leadership Support: An Often Overlooked Competitive Advantage. – Free Online Library: REND… http://bit.ly/bHhxTw #in #
- @altmilan For sure. Let me set something up on my blog or you on yours to discuss what is "good" with re: to data? in reply to altmilan #
- If You Build It, Will They Come?: We are living in the conversation age, where one-way communicati… http://bit.ly/ca1sQv #customerservice #
- @iOPT Well said. Amazed me that some people will struggle to avoid "formal" learning. Too much work for them #lrnchat in reply to iOPT #
- #leadership Timeline of management techniques – Wikipedia, the free encyclopedia: Thought this might be interes… http://bit.ly/9n9Tcd #in #
- I posted 5 photos on Facebook in the album "Bacal's Books Avail. At Your Bookstore" http://bit.ly/bsV14x #
- @cvdhruve Maybe more insidious. We are losing common definitions, and even "facts" so loosely interpreted no way of telling what's true. in reply to cvdhruve #
- One of the best reasons to become a fan of ours is that you'll have access to special "fans of Bacal & Associates"… http://bit.ly/dzwYgJ #
- #leadership Implicit Theory of Leadership among Educators.: Although scholars have developed and applied variou… http://bit.ly/9QFoac #in #
- @iOPT Rebellion indeed. The rebel and the conformist are both slaves to the constraints of others. in reply to iOPT #
- RT @smallbizIQ:Companies Struggle with Social Media Guidelines: http://bit.ly/9pXTb0 #
- Kindle? Take look at our series:Performance Management Tools for THIS Century, direct from amazon to you in one minute! http://hub.tm/EjgRN #
- HP customer service: great until final person says not to expect their laptops to last more than 1 yrs. "thats what extended warranty is 4" #
- HP, I got it. So I pay $x00 for laptop but so badly made I have to pay $200 more to protect myself after 1yr? #customerservice #
- @adriftman Join the HP dead laptop club.Mine died after 13 months, problems started after six. Hp says you should have got extended warranty in reply to adriftman #
- @BizStories I added my HP customer service horror story. #tech #news http://tinyurl.com/yffhfxz in reply to BizStories #
- Understanding Underreporting: An exploration of the underreporting of customer anti-social behavio… http://bit.ly/9AMyDf #customerservice #
- I posted 2 photos on Facebook in the album "Helpcards For Busylearners From Bacal & Associates" http://bit.ly/cWIjst #
- #conflict Personality Mapping, Conflict management and Team building: Slide show presentation on personality ma… http://bit.ly/9coHx1 #in #
- I posted 2 photos on Facebook in the album "Books Published Via Bacal & Associates" http://bit.ly/9xWZTF #
- Become A Bacal & Associate Facebook Fan – Keep up with our work/HR/Manaement Tools http://hub.tm/qoCog #
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