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	<title>The Happy Curmudgeon &#187; Robert Bacal</title>
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	<link>http://www.thetrainingworld.com/wp</link>
	<description>Robert Bacal&#039;s Commentary and Learning Materials For Trainers, Managers, HR</description>
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		<title>Yak, Yak, Yak In Teaching and Learning</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/humor/yak-yak-yak-in-teaching-and-learning/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/humor/yak-yak-yak-in-teaching-and-learning/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 13:42:46 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Humor]]></category>
		<category><![CDATA[Ironical Quotes]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=1795</guid>
		<description><![CDATA[The time a teacher takes in explaining is inversely proportional to the information retained by students.]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/humor/yak-yak-yak-in-teaching-and-learning/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>1-Day Team Building Pitfalls</title>
		<link>http://www.thetrainingworld.com/wp/organizational-development/1-day-team-building-pitfalls/</link>
		<comments>http://www.thetrainingworld.com/wp/organizational-development/1-day-team-building-pitfalls/#comments</comments>
		<pubDate>Sun, 08 Jan 2012 12:27:04 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[organizational development]]></category>
		<category><![CDATA[Team-Building]]></category>
		<category><![CDATA[corporate team building]]></category>
		<category><![CDATA[despite-shorter]]></category>
		<category><![CDATA[executive retreats]]></category>
		<category><![CDATA[ingredients]]></category>
		<category><![CDATA[lead-times]]></category>
		<category><![CDATA[on-site team building]]></category>
		<category><![CDATA[one day team building]]></category>
		<category><![CDATA[one-day]]></category>
		<category><![CDATA[out-team]]></category>
		<category><![CDATA[short-answer]]></category>
		<category><![CDATA[team-building]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/1-day-team-building-pitfalls/</guid>
		<description><![CDATA[Is it possible to deliver effective team building in one day? The short answer to that question is no. It is impossible to deliver a fully fleshed out team building simulation with all of the ingredients required for a fully effective team building initiative. Something has to give. What steps can be taken to deliver effective team building despite shorter and shorter lead times for planning and increasingly condensed timeframes for delivery? Here are few ideas.  <a href="http://www.thetrainingworld.com/wp/organizational-development/1-day-team-building-pitfalls/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Team Building in the Midst of Turbulence</title>
		<link>http://www.thetrainingworld.com/wp/organizational-development/team-building-in-the-midst-of-turbulence/</link>
		<comments>http://www.thetrainingworld.com/wp/organizational-development/team-building-in-the-midst-of-turbulence/#comments</comments>
		<pubDate>Sun, 08 Jan 2012 03:48:43 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[organizational development]]></category>
		<category><![CDATA[Team-Building]]></category>
		<category><![CDATA[ceiling-crisis]]></category>
		<category><![CDATA[financial-woes]]></category>
		<category><![CDATA[first-the-debt]]></category>
		<category><![CDATA[from-the-events]]></category>
		<category><![CDATA[kept-the-world]]></category>
		<category><![CDATA[learned-nothing]]></category>
		<category><![CDATA[old-fashioned]]></category>
		<category><![CDATA[placebos]]></category>
		<category><![CDATA[stock-markets]]></category>
		<category><![CDATA[team-building]]></category>
		<category><![CDATA[the-collective]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/team-building-in-the-midst-of-turbulence/</guid>
		<description><![CDATA[What a week! First the debt ceiling crisis kept the world at the edge of its seat. Then, financial woes in Europe and concerns about the Euro and the Yen. Now stock markets around the globe are spiraling downward. In the midst of this, I uncovered more incidents of wasteful spending on playtime for executives and employees by companies with declining performance. Have some executives learned nothing from the events of the past 3 years? No amount of playtime, golf, jamming in a rock band, or other placebos can substitute for good old fashioned brainstorming to tap into the collective wisdom of your team.  <a href="http://www.thetrainingworld.com/wp/organizational-development/team-building-in-the-midst-of-turbulence/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Playing with Michelle Cummings</title>
		<link>http://www.thetrainingworld.com/wp/training-tools-techniques/playing-with-michelle-cummings/</link>
		<comments>http://www.thetrainingworld.com/wp/training-tools-techniques/playing-with-michelle-cummings/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 19:55:51 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Collections of Training and Group Games and Activities]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[aca]]></category>
		<category><![CDATA[from-the-usa]]></category>
		<category><![CDATA[fun-day]]></category>
		<category><![CDATA[learned-some]]></category>
		<category><![CDATA[michelle]]></category>
		<category><![CDATA[michelle-cummings]]></category>
		<category><![CDATA[rarely-get]]></category>
		<category><![CDATA[training-day]]></category>
		<category><![CDATA[usa]]></category>
		<category><![CDATA[week]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/playing-with-michelle-cummings/</guid>
		<description><![CDATA[Hi folks, I spent a training day &#8211; as a participant (something I rarely get to do) &#8211; with Michelle Cummings this week. Michelle was visiting from the USA (as a guest of the ACA), where she offers a variety of team-building programs and training resources. It was a fun day and I learned some  <a href="http://www.thetrainingworld.com/wp/training-tools-techniques/playing-with-michelle-cummings/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Ice-Breaker Exchange</title>
		<link>http://www.thetrainingworld.com/wp/training-tools-techniques/ice-breaker-exchange/</link>
		<comments>http://www.thetrainingworld.com/wp/training-tools-techniques/ice-breaker-exchange/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 19:55:49 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Collections of Training and Group Games and Activities]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[before-swapping]]></category>
		<category><![CDATA[breaker-question]]></category>
		<category><![CDATA[card]]></category>
		<category><![CDATA[get-people]]></category>
		<category><![CDATA[glance]]></category>
		<category><![CDATA[glance-starting]]></category>
		<category><![CDATA[new-partner]]></category>
		<category><![CDATA[other-the-question]]></category>
		<category><![CDATA[partners-ask]]></category>
		<category><![CDATA[question]]></category>
		<category><![CDATA[question-card]]></category>
		<category><![CDATA[their-card]]></category>
		<category><![CDATA[then-seeking]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/ice-breaker-exchange/</guid>
		<description><![CDATA[Simple, non-threatening game to get people interacting and sharing. At A Glance Starting with a question card each, partners ask each other the question on their card, before swapping cards and then seeking a new partner to ask their new question. What You Need Set of Ice-Breaker Question cards What To Do In advance, prepare  <a href="http://www.thetrainingworld.com/wp/training-tools-techniques/ice-breaker-exchange/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Taking Play Seriously</title>
		<link>http://www.thetrainingworld.com/wp/training-tools-techniques/taking-play-seriously/</link>
		<comments>http://www.thetrainingworld.com/wp/training-tools-techniques/taking-play-seriously/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 19:55:45 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Collections of Training and Group Games and Activities]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[boston]]></category>
		<category><![CDATA[exercise]]></category>
		<category><![CDATA[exercise-linked]]></category>
		<category><![CDATA[higher]]></category>
		<category><![CDATA[higher-test]]></category>
		<category><![CDATA[monday]]></category>
		<category><![CDATA[plane-on-monday]]></category>
		<category><![CDATA[project]]></category>
		<category><![CDATA[students]]></category>
		<category><![CDATA[the-following]]></category>
		<category><![CDATA[the-more]]></category>
		<category><![CDATA[weekend]]></category>
		<category><![CDATA[your-students]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/taking-play-seriously/</guid>
		<description><![CDATA[Hi folks, I was sitting in a plane on Monday heading to Boston (to celebrate Project Adventure&#8217;s 40th anniversary this weekend), and read with interest the following newspaper articles from The Age (10/10/11): Exercise Linked To Higher Test Scores - in short, the more your students move and play, the more they learn in ALL  <a href="http://www.thetrainingworld.com/wp/training-tools-techniques/taking-play-seriously/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Train Station Greetings</title>
		<link>http://www.thetrainingworld.com/wp/training-tools-techniques/train-station-greetings/</link>
		<comments>http://www.thetrainingworld.com/wp/training-tools-techniques/train-station-greetings/#comments</comments>
		<pubDate>Wed, 14 Dec 2011 19:55:40 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Collections of Training and Group Games and Activities]]></category>
		<category><![CDATA[Training Tools & Techniques]]></category>
		<category><![CDATA[each-turn]]></category>
		<category><![CDATA[glance]]></category>
		<category><![CDATA[group]]></category>
		<category><![CDATA[new-person]]></category>
		<category><![CDATA[opposite-sides]]></category>
		<category><![CDATA[people-spy]]></category>
		<category><![CDATA[process]]></category>
		<category><![CDATA[process-over]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/site-news/train-station-greetings/</guid>
		<description><![CDATA[An hilarious, silly exercise to energise your group. At A Glance Two people spy each other on opposite sides of the group and approach one another in &#8216;slow-motion&#8217; until they are within a metre of each other, and then suddenly they each turn away and look for a new person to start the process over  <a href="http://www.thetrainingworld.com/wp/training-tools-techniques/train-station-greetings/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Why Do YOU Use Social Media &#8211; Please Let Us Know</title>
		<link>http://www.thetrainingworld.com/wp/social-media/why-do-you-use-social-media-please-let-us-know/</link>
		<comments>http://www.thetrainingworld.com/wp/social-media/why-do-you-use-social-media-please-let-us-know/#comments</comments>
		<pubDate>Tue, 11 May 2010 14:35:44 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=943</guid>
		<description><![CDATA[Some of you may know that I&#8217;m working on a book called &#8220;Giving the Business To Social Media &#8211; Hype, Hope, Bust, Reality&#8221;, and I&#8217;d really like your input. Specifically, just one question for now. Why do you use Social &#8230; <a href="http://www.thetrainingworld.com/wp/social-media/why-do-you-use-social-media-please-let-us-know/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>8</slash:comments>
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		<title>Bacal&#8217;s Laws: Popularity Makes Truth</title>
		<link>http://www.thetrainingworld.com/wp/bacal-s-laws/bacals-laws-popularity-makes-truth/</link>
		<comments>http://www.thetrainingworld.com/wp/bacal-s-laws/bacals-laws-popularity-makes-truth/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 23:33:21 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Bacal's Laws]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=936</guid>
		<description><![CDATA[Actually, that&#8217;s the short version. Here&#8217;s the long one. Any opinion, value, product or service that achieves critical mass in terms of popularity will therefor become true (or false), or valuable, or not valuable (you get the idea) REGARDLESS of &#8230; <a href="http://www.thetrainingworld.com/wp/bacal-s-laws/bacals-laws-popularity-makes-truth/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>5</slash:comments>
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		<title>The Tyranny of Middle Class Values and How Some Think About Work</title>
		<link>http://www.thetrainingworld.com/wp/training-and-consulting-business/the-tyranny-of-middle-class-values-and-how-some-think-about-work/</link>
		<comments>http://www.thetrainingworld.com/wp/training-and-consulting-business/the-tyranny-of-middle-class-values-and-how-some-think-about-work/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 21:42:24 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[human resources]]></category>
		<category><![CDATA[Managing and Organizations]]></category>
		<category><![CDATA[organizational development]]></category>
		<category><![CDATA[Training and Consulting Business]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=917</guid>
		<description><![CDATA[I wrote on the human resources discussion list, a short piece that was stimulated by one consultant&#8217;s praise for the employment engagement concept, one that, by the way, I abhore for a number of reasons. The gist is that pretty &#8230; <a href="http://www.thetrainingworld.com/wp/training-and-consulting-business/the-tyranny-of-middle-class-values-and-how-some-think-about-work/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Social Media: Has THIS Ever Happened In Human History?</title>
		<link>http://www.thetrainingworld.com/wp/social-media/social-media-has-this-ever-happened-in-human-history/</link>
		<comments>http://www.thetrainingworld.com/wp/social-media/social-media-has-this-ever-happened-in-human-history/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 19:48:29 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=914</guid>
		<description><![CDATA[I&#8217;m wondering if it has ever been the case in human history whether something that has been invented fills virtually no needs, serves very few useful functions, and solved almost no significant problems while causing many? That seems to be &#8230; <a href="http://www.thetrainingworld.com/wp/social-media/social-media-has-this-ever-happened-in-human-history/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>It&#8217;s Official! Defusing Hostile Customers Workbook Now Available</title>
		<link>http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/</link>
		<comments>http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 02:14:42 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Excerpts From Books Authored By Robert Bacal]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[defusing hostile customers]]></category>
		<category><![CDATA[government]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=911</guid>
		<description><![CDATA[Pleased to announce the general availability of the Third Edition of Defusing Hostile Customers Workbook (Public Sector). We tightend up the writing, cut down on pages, added strategies for using social media, and speaking to hostile groups, and even prettied &#8230; <a href="http://www.thetrainingworld.com/wp/bacals-book-excerpts-free/its-official-defusing-hostile-customers-workbook-now-available/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Preface To the Second Edition of Perfect Phrases For Performance Reviews</title>
		<link>http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/</link>
		<comments>http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 00:58:07 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Excerpts From Books Authored By Robert Bacal]]></category>
		<category><![CDATA[Performance Management and Appraisal]]></category>
		<category><![CDATA[books]]></category>
		<category><![CDATA[performance appraisals]]></category>
		<category><![CDATA[performance management]]></category>
		<category><![CDATA[reviews]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=908</guid>
		<description><![CDATA[Later this year McGraw-Hill will be publishing the second edition of Perfect Phrases For Performance Reviews. It&#8217;s a bit of a departure from the first edition and the other books that we compete with, so I felt it was a &#8230; <a href="http://www.thetrainingworld.com/wp/performance-management-and-appraisal/preface-to-the-second-edition-of-perfect-phrases-for-performance-reviews/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Moron Alfie Kohn &#8211; Punished By Rewards</title>
		<link>http://www.thetrainingworld.com/wp/adult-education/moron-alfie-kohn-punished-by-rewards/</link>
		<comments>http://www.thetrainingworld.com/wp/adult-education/moron-alfie-kohn-punished-by-rewards/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 23:13:27 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Adult Education]]></category>
		<category><![CDATA[Education and Schools]]></category>
		<category><![CDATA[Psychology and Cognition]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=897</guid>
		<description><![CDATA[From 2001 I wrote: On 8 Aug 01, at 16:56, Julian  wrote: &#62; &#62; Hello &#62; &#62; Is anyone familiar with Alfie Kohn&#8217;s book &#8216;Punished by Rewards&#8217; or his &#62; general thesis that &#8220;extrinsic motivators in the workplace are not &#8230; <a href="http://www.thetrainingworld.com/wp/adult-education/moron-alfie-kohn-punished-by-rewards/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Alfie Kohn&#8217;s Work Examined -Comments, Critiques, Links, Emails (Punished By Rewards)</title>
		<link>http://www.thetrainingworld.com/wp/adult-education/alfie-kohns-work-examined-comments-critiques-links-emails-punished-by-rewards/</link>
		<comments>http://www.thetrainingworld.com/wp/adult-education/alfie-kohns-work-examined-comments-critiques-links-emails-punished-by-rewards/#comments</comments>
		<pubDate>Tue, 30 Mar 2010 23:03:17 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Adult Education]]></category>
		<category><![CDATA[Education and Schools]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=889</guid>
		<description><![CDATA[Per some requests, I&#8217;m pulling together some material related to the credibility and accuracy of some of Alfie Kohn&#8217;s work, and in particular his work on the effects of punishment and rewards. Some I wrote, some  others. Some comments on &#8230; <a href="http://www.thetrainingworld.com/wp/adult-education/alfie-kohns-work-examined-comments-critiques-links-emails-punished-by-rewards/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/adult-education/alfie-kohns-work-examined-comments-critiques-links-emails-punished-by-rewards/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<title>Why ARE People so blind on the customer service / Twitter/ Social Media Connection?</title>
		<link>http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/</link>
		<comments>http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 20:43:13 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=882</guid>
		<description><![CDATA[I&#8217;ve read thousands of blog posts and Tweets praising Twitter and how powerful it is as a customer service tool. It&#8217;s not, and it&#8217;s SO obvious that it&#8217;s not that it&#8217;s baffling why otherwise seemingly intelligent people don&#8217;t seem to &#8230; <a href="http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/social-media/why-are-people-so-blind-on-the-customer-service-twitter-social-media-connection/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<title>Social Media and Customer Service section to be added to Perfect Phrases For Customer Service. WANT YOUR INPUT</title>
		<link>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/</link>
		<comments>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 18:39:03 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[Training & Technology]]></category>
		<category><![CDATA[Writing & Publishing]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=879</guid>
		<description><![CDATA[McGraw-Hill will be releasing the 2nd edition of Perfect Phrases for Customer Service and I&#8217;ll be adding sections on social media and one for managers/owners. I would really like input from those delivering customer service via social media, and customers &#8230; <a href="http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/training-wisdom-or-training-foolishness/training-technology/social-learning-and-customer-service-section-to-be-added-to-perfect-phrases-for-customer-service-want-your-input/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Cognitive Psychologist Robert Sternberg and Researcher Rex Jung Talk Intelligence &amp; Creativity (Video)</title>
		<link>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/</link>
		<comments>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 00:28:38 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Psychology and Cognition]]></category>
		<category><![CDATA[Videos of Note]]></category>
		<category><![CDATA[cognition]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[sternberg]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=873</guid>
		<description><![CDATA[Robert Sternberg is a cognitive psychologist and Dean at Tufts University, and is known for his theories on intelligence and creativity. In these segments Robert and Rx Jung talk about: Percontations: Intelligence and Beyond Bob and Rex swap definitions of &#8230; <a href="http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/videosfortrainers/cognitive-psychologist-robert-sternberg-and-researcher-rex-jung-talk-intelligence-creativity-video/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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		<title>Dr. Russell Ackoff On Systems Thinking (Videos)</title>
		<link>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/</link>
		<comments>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 17:16:58 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Managing and Organizations]]></category>
		<category><![CDATA[organizational development]]></category>
		<category><![CDATA[Videos of Note]]></category>
		<category><![CDATA[ackoff]]></category>
		<category><![CDATA[systems thinking]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=866</guid>
		<description><![CDATA[Dr. Russell Ackoff is considered by many to be the father of systems thinking. Definitely worth getting into and understanding. Here are some videos of him speaking. We&#8217;ve posted the series so you don&#8217;t have to hunt them all down. &#8230; <a href="http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/managing-and-organizations/dr-russell-ackoff-on-systems-thinking-videos/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why I Yell Against E-Learning Propaganda (Part 1)</title>
		<link>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/</link>
		<comments>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 16:58:07 +0000</pubDate>
		<dc:creator>Robert Bacal</dc:creator>
				<category><![CDATA[Education and Schools]]></category>
		<category><![CDATA[Robert's Editorials]]></category>
		<category><![CDATA[Training & Technology]]></category>

		<guid isPermaLink="false">http://www.thetrainingworld.com/wp/?p=863</guid>
		<description><![CDATA[Just posted a comment on Why Elearning DOES Work It&#8217;s a partial answer to the title of this post. I&#8217;ve reproduced it below: I&#8217;m also an &#8220;attacker&#8221; of elearning, and I also have come across the semi-personal attacks that result &#8230; <a href="http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.thetrainingworld.com/wp/roberts-learning-and-development-editorials/why-i-yell-against-e-learning-propaganda-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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